Pega Named a Leader in Task-Centric Automation Software by Independent Research Firm
06 Dezember 2024 - 4:33PM
Business Wire
Pega received top score in Current Offering
& Strategy categories
Pegasystems Inc. (NASDAQ: PEGA), the Enterprise Transformation
Company™, today announced Forrester Research has named Pega a
Leader in The Forrester Wave™: Task-Centric Automation Software, Q4
2024 (1). Across all solutions evaluated, Pega received the top
score in the Current Offering and Strategy categories.
Forrester evaluated Pega Infinity™ and Pega GenAI Blueprint™.
The report explains, “Pegasystems is a powerhouse in the
task-centric process automation market, with a substantial market
presence and a reputation for delivering sophisticated automation
solutions across a broad spectrum of industries.” It later states,
“Pegasystems is an optimal choice for organizations seeking an
advanced, comprehensive automation solution that not only addresses
current operational needs but also provides a clear path for future
growth and innovation. It well suits firms aiming to leverage
automation as a transformative tool.”
Pega was among 15 solutions providers evaluated for the report.
In addition to receiving the highest score in the Current Offering
and Strategy categories, Pega received the highest scores possible
in 18 of the 23 criteria, including design environment, agentic
automation, agentic orchestration, rules and decisioning engine,
integration capabilities, automation deployment, embedded
automation and automation orchestration, automation management,
governance, vision, innovation, and seven more.
Pega Infinity is Pega’s suite of core solutions that empowers
organizations with AI-powered decisioning and workflow automation.
It provides a low-code environment that helps reduce complexity for
accelerated deployments, faster iteration, and greater customer and
employee satisfaction. Pega GenAI Blueprint™, Pega’s app
design-as-a-service tool that empowers organizations to reimagine
their mission-critical workflows, enables users to go from app idea
to functional app design exponentially faster and more completely
than any other workflow design tool.
This report is among Pega's many analyst recognitions for its
enterprise AI and workflow automation platform. Pega was recently
named a Leader in the Gartner Magic Quadrant for Enterprise
Low-Code Application Platforms (2) and a Leader in The Forrester
Wave™: Customer Service Solutions, Q1 2024 (3). It was also named a
Leader in The Forrester Wave™: Real-Time Interaction Management
(RTIM), Q1 2024 report (4). For more background on these and other
analyst reports, visit www.pega.com/analyst-reports.
Quotes & Commentary:
“Enterprises require advanced AI and automation solutions that
relieve employees from repetitive tasks and allow them to focus on
higher-value, human-centric work that improves experiences and
deepens customer relationships,” said Kerim Akgonul, chief product
officer, Pega. “We believe this latest Forrester report further
acknowledges Pega’s commitment to providing our clients with robust
agentic AI capabilities that boost employee productivity and
accelerate innovation.”
Supporting Resources:
- Report download
- Pega Infinity
- Pega GenAI Blueprint
- Forrester Research, “The Forrester Wave™: Task-Centric
Automation Software, Q4 2024” by Bernhard Schaffrik, Pascal Matzke,
Faith Born, and Kara Hartig
- Gartner, Inc., “Magic Quadrant for Enterprise Low-Code
Application Platforms,” by Oleksandr Matviskyy, Kyle Davis, and
Akash Jain, October 16, 2024
- Forrester Research, “The Forrester Wave™: Customer Service
Solutions, Q1 2024” by Kate Leggett, March 6, 2024
- Forrester Research, “The Forrester Wave™: Real-Time Interaction
Management, Q1 2024” by Rusty Warner, February 28, 2024
About Pegasystems
Pega is The Enterprise Transformation Company™ that helps
organizations Build for Change® with enterprise AI decisioning and
workflow automation. Many of the world’s most influential
businesses rely on our platform to solve their most pressing
challenges, from personalizing engagement to automating service to
streamlining operations. Since 1983, we’ve built our scalable and
flexible architecture to help enterprises meet today’s customer
demands while continuously transforming for tomorrow. For more
information on how Pega empowers its clients to Build for Change®,
visit www.pega.com.
All trademarks are the property of their respective owners.
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Press Contact: Ilena Ryan Pegasystems
ilena.ryan@pega.com
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