The Next Generation of Information Management
Innovations
WATERLOO, ON, Aug. 3, 2023
/CNW/ -- Today, OpenText™ (NASDAQ: OTEX), (TSX: OTEX), announces
opentext.ai, the company's vision and direction for AI.
Opentext.ai is a new strategic approach to advance how customers
can solve complex problems by applying Artificial Intelligence (AI)
and Large Language Models (LLM) with their OpenText Information
Management software. Today the company is announcing:
- opentext.ai – the company's vision, strategy, and next steps
for customers to leverage AI capabilities from OpenText. Please
visit our website opentext.ai for more information.
- OpenText Aviator™ – a family of practical and trusted
generative AI capabilities within our Information Management Cloud
Editions for: content, experience, business network, IT operations,
developer operations, and cybersecurity.
- OpenText Aviator™ Private Cloud – a new managed services
offering to host and manage private LLM data and LLM models for
OpenText private cloud customers. OpenText Aviator™ Private Cloud
will be offered as an extension to the company's current private
cloud.
- Titanium X enhancements – Titanium X is our capability roadmap
and architecture through Cloud Editions 25. Titanium X is being
updated for deeper integration and will leverage our AI tools
across Cloud Editions, including foundation technologies such as
OpenText Vertica, OpenText IDOL, OpenText Magellan, Core Capture
for Machine Learning, IOT Services, Risk Guard and more.
opentext.ai: Enabling Customers to Make the AI Pivot
"The internet changed everything. With AI, everything must
change," said Mark J. Barrenechea,
CEO & CTO OpenText. "It is clear this is a new era of
technology, the Cognitive era. AI will impact what it means
to be a company, what it means to work, and what it means to be
human. We are excited to announce our initial vision and direction,
opentext.ai, and our next set of capabilities called OpenText
Aviator™ as part of our Titanium X roadmap."
Barrenechea further added "We have helped customers build large
data-sets over time, and now we will be providing the building
blocks to help them leverage their data securely, in both private
and public clouds. We look forward to engaging with customers to
begin their AI journey with OpenText as their trusted partner."
OpenText has long approached AI-led automation by helping
customers effectively manage information and complex data from all
events. With the acquisition of Micro Focus in January 2023, OpenText expanded its mission to
include new AI capabilities with Vertica and IDOL, including
geospatial and time series analytics, in-database machine learning,
unstructured data analytics, sentiment analysis, etc. Moreover,
OpenText has layered in world-class cybersecurity, protecting data
and metadata at the code level, within core applications, and in
the cloud as it engages with machine learning engines.
Now with opentext.ai, the vision is a poly-model approach
focused on the right model for the right job. Grounded in
LLMs on top of private secured data, opentext.ai allows for a full
stack or modular approach to practical AI. Customers can take
advantage of LLM-based capabilities within applications, or they
can utilize OpenText Cloud API Services to create the right sandbox
to experiment.
Information management and connected data across multi-cloud
environments is foundational to AI. The opentext.ai approach
is what customers need to make the AI pivot by bringing together
predictive AI-led analytics, AI-powered conversational search, and
generative AI. This advancement will enable organizations to create
new types of customer engagement, build smarter products, improve
internal operations, and make smarter decisions. Some of the use
cases that OpenText plans to enable include:
- Customer Service & Business Support: automate level
1 support with conversational assistants that utilize LLM-based
search capabilities to find and retrieve all types of data (e.g.,
contracts, tickets, usage), reducing time-to-resolution and
increasing both customer and agent satisfaction.
- Marketing: communicate at scale with personalized,
autogenerated content using private data, LLM-based search to
retrieve related content and images, and generative AI to bring
together insights with content generation capabilities.
- R&D: develop software applications with speed by
applying LLM to gain predictive insights, utilizing conversational
search to drill down into problem areas within the DevOps
lifecycle, and effectively manage quality by autogenerating next
needed test cases.
- Sales: accelerate onboarding of new sales
representatives by utilizing conversational assistant powered by
LLM to find the most relevant product training and utilize
generative AI to help develop materials for the next customer
engagement.
- Supply Chain: empower employees with the ability to
anticipate risk and compliance requirements, easily locate vendor
contracts with LLM-search, and apply generative AI to manage
electronic connections more efficiently across vendors and
partners.
OpenText Aviator™: Practical Generative AI on Private
Secured Data Sources
Utilizing AI to accelerate its own innovation, OpenText
Aviator is the LLM capabilities within each OpenText business
cloud. Today's announcement is OpenText's vision and direction, and
the first OpenText Aviator capabilities will be available to
customers starting with Cloud Editions 23.4 due out in
October. We invite customers to explore our design blueprints
as we will now be incorporating more AI features into our release
cycles every 90 days.
Introducing OpenText Aviator:
- OpenText Content Aviator: within OpenText Core Content, embrace
conversational search experience to easily access stored knowledge,
manage structured and unstructured data at scale, and automate
intelligent workspaces.
- OpenText Business Network Aviator: within OpenText Business
Network Cloud Foundation, revolutionize business connectivity,
identify anomalies in trading data, automate data mapping that
enables exchange, and support intelligent decisions.
- OpenText IT Operations Aviator: within OpenText SMAX, automate
the full IT Operations value chain, redefine Level 1 Business
Support across IT, HR, and Sales, and discover intelligent
automation using generative AI.
- OpenText DevOps Aviator: within OpenText ValueEdge, elevate
developers around the world, enhance all aspects of application
delivery, and get actionable insights into digital value stream
KPIs.
- OpenText Cybersecurity Aviator: within OpenText BrightCloud,
gain contextual threat intelligence via API cloud services and
react to threats in real time.
- OpenText Experience Aviator: within OpenText Exstream,
transform customer communications and elevate digital experiences
through advanced LLM and generative AI for personalized content
creation.
OpenText Private Cloud Aviator™: Trusted Partner for
Your AI Journey
For OpenText private cloud customers, OpenText will deliver a
new Professional Service offering to help set up a private LLM,
using out-of-the-box Aviator features or customers' own private
cloud environment for their information. OpenText can help
customers advance using the data layers they operate in, matching
those up with the right models, engineering the right way to
extract that data, and then operationalizing the entire
process. OpenText Private Cloud Aviator will empower
organizations to experiment with AI and LLMs, all while their data
is protected.
To learn more, visit opentext.ai.
OpenText™ World Las Vegas
In a rapidly changing era of information and artificial
intelligence, businesses must stay ahead by equipping themselves
with the right data and tools. At OpenText™ World Las Vegas,
attendees will get the chance to explore hands-on labs, insightful
keynotes and panel discussions and learn more about OpenText's
latest AI-driven innovations featured in the Titanium X journey.
About OpenText
OpenText, The Information Company™,
enables organizations to gain insight through market leading
information management solutions, powered by OpenText Cloud
Editions. For more information about OpenText (NASDAQ: OTEX, TSX:
OTEX) visit opentext.com
Connect with us:
OpenText CEO Mark Barrenechea's blog
Twitter | LinkedIn
Certain statements in this press release may contain words
considered forward-looking statements or information under
applicable securities laws. These statements are based on
OpenText's current expectations, estimates, forecasts and
projections about the operating environment, economies and markets
in which the company operates. These statements are subject to
important assumptions, risks and uncertainties that are difficult
to predict, and the actual outcome may be materially different.
OpenText's assumptions, although considered reasonable by the
company at the date of this press release, may prove to be
inaccurate and consequently its actual results could differ
materially from the expectations set out herein. For additional
information with respect to risks and other factors which could
occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports
on Form 10-Q and other securities filings with the SEC and other
securities regulators. Readers are cautioned not to place undue
reliance upon any such forward-looking statements, which speak only
as of the date made. Unless otherwise required by applicable
securities laws, OpenText disclaims any intention or obligations to
update or revise any forward-looking statements, whether as a
result of new information, future events or otherwise. Further,
readers should note that we may announce information using our
website, press releases, securities law filings, public conference
calls, webcasts and the social media channels identified on the
Investors section of our website (https://investors.opentext.com).
Such social media channels may include the Company's or our CEO's
blog, Twitter account or LinkedIn account. The information posted
through such channels may be material. Accordingly, readers should
monitor such channels in addition to our other forms of
communication.
Copyright © 2023 OpenText. All Rights Reserved. Trademarks owned
by OpenText. One or more patents may cover this product(s). For
more information, please visit
https://www.opentext.com/patents.
OTEX-G
CONTACT:
Jessica Gold
OpenText
publicrelations@opentext.com
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SOURCE Open Text Corporation