Progress of checked items available in real time on the Air
Canada mobile app
Editors note: A video about the baggage
tracking process is available for download here.
MONTREAL, Dec. 1, 2023
/CNW/ - Air Canada today introduced a new feature to the Air Canada
mobile app to enable customers traveling within Canada to track the progress of their baggage
and mobility aid in real time at key points as it moves with them
throughout their journey. The new tracking feature is designed to
provide travellers with added confidence and improve the overall
customer experience through greater convenience.
"At Air Canada, we know that apart from a safe, comfortable
journey, the prompt delivery of baggage and mobility aids is a top
priority for our customers. We already achieve a very high
reliability rate, but to further elevate our service we are
introducing a new tracking feature in the Air Canada mobile app to
give customers real-time information, greater certainty about the
movement of their belongings during their trip, and heightened
convenience," said Tom Stevens, Vice
President, Customer Experience and Operations Strategy at Air
Canada.
Using the Air Canada mobile app, customers can now track their
baggage and mobility aid as it travels with them on domestic
flights, based on the same tag scanning information that Air Canada
employees use at each stage to handle these items. Initially
available to customers travelling within Canada during final development, the tracking
feature will be expanded to the airline's U.S. flights next year
and, over time, select international destinations.
- Air Canada mobile app users
will be able to track the progress of their checked items at key
points from check-in, through the airport handling processes, on to
the aircraft and through connections and arrival, providing
reassurance every step of the way.
- For customers required to check mobility aids, they will be
able to track the movement of their aid, including to confirm,
under Air Canada's enhanced accessibility protocols, that it is
securely loaded before the aircraft departs.
- The tracker's "What's Next" feature tells customers the next
step for their belongings, including information on where they need
to pick up their bag, such as an airport baggage carousel number,
either at a transfer point or the end of their journey.
- In those rare instances when baggage is delayed, in addition to
existing text or email notifications, the app has the functionality
to advise customers of delayed items and enable them to easily file
a delayed baggage report from their smart phone and arrange
delivery, which saves time waiting at the carousel or at a baggage
assistance counter. Customers will receive a confirmation that the
report is received with a file number and a link to follow-up on
any updates.
The tracking feature is integrated into the Air Canada mobile
app, which is the best way for customers to manage their travel. In
addition to allowing customers to book travel and check-in, the app
provides self-service capabilities, up-to-the-minute notifications
on flight status and gate changes, airport maps, and other useful
information. Customers can download the Air Canada mobile app at no
cost from Apple's App Store or
Google Play.
About Air Canada
Air Canada is Canada's largest airline, the country's flag
carrier and a founding member of Star
Alliance, the world's most comprehensive air transportation
network. Air Canada provides
scheduled service directly to more than 180 airports in
Canada, the United States and Internationally on six
continents. It holds a Four-Star ranking from Skytrax. Air
Canada's Aeroplan program is
Canada's premier travel loyalty
program, where members can earn or redeem points on the world's
largest airline partner network of 45 airlines, plus through an
extensive range of merchandise, hotel and car rental partners. Its
freight division, Air Canada Cargo, provides air freight lift and
connectivity to hundreds of destinations across six continents
using Air Canada's passenger and freighter aircraft. Air
Canada aims to achieve an ambitious net zero emissions goal from
all global operations by 2050. Air Canada shares are publicly
traded on the TSX in Canada and
the OCTQX in the US.
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SOURCE Air Canada