Q2 Named a Leader in New IDC MarketScape for North American Digital Banking Customer Experience Platforms
25 März 2022 - 4:00PM
Business Wire
Positioning Based on Customer Satisfaction,
Customer Service Delivery, Growth, Innovation and Digital Banking
Capabilities
Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of digital
transformation solutions for banking and lending, announced today
that it has been named a Leader in the IDC MarketScape: North
America Digital Banking Customer Experience Platforms 2022 Vendor
Assessment (doc #US48061122, March 2022) report. Q2 was recognized
after being assessed on 13 capabilities, including customer
satisfaction, customer service delivery, functionality and
offering, pricing model, growth, research and development, and
innovation.
The IDC MarketScape study provides a quantitative and
qualitative assessment across multiple characteristics that help
explain a vendor's success and position in the marketplace using
the IDC MarketScape model.
The technology vendors provided an in-depth assessment of their
current capabilities and strategies, and their reference clients
were interviewed to assess the vendor's ability to meet the
financial institution's strategic needs and current
requirements.
“We are excited to be named a Leader in the IDC MarketScape
Report for North America Digital Banking Customer Experience
platform,” said Kirk Coleman, chief banking officer, Q2. “Q2 is
committed to fulfilling our mission to build strong and diverse
communities by strengthening their financial institutions. For more
than 17 years, we have done this by helping banks, credit unions
and fintech companies unlock the power of digital transformation to
deliver innovative new services with speed, security and
efficiency.”
“Consumers will begin to demand a more hyper-personalized
experience that can deliver across any channel the same experience,
which demonstrated empathy and understanding of the customers’
financial journey,” said Marc DeCastro, research director, Consumer
Banking, IDC Financial Insights. “Q2 is an established fintech of
almost 20 years that has focused its solutions on allowing
financial institutions to digitally engage with their customers,
regardless of core. In addition, Q2 has performed well across
several key focus areas, including customer satisfaction, customer
service delivery, functionality and growth.”
This IDC study uses the IDC MarketScape model to provide an
assessment of technology vendors participating in the retail
digital banking engagement platform industry, primarily providing
online and mobile self-service solutions.
Download a complimentary excerpt of IDC MarketScape: North
America Digital Banking Customer Experience Platforms 2022 Vendor
Assessment by clicking here.
IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The
research methodology utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
About Q2:
Q2 is a financial experience company dedicated to providing
digital banking and lending solutions to banks, credit unions,
alternative finance, and fintech companies in the U.S. and
internationally. With comprehensive end-to-end solution sets, Q2
enables its partners to provide cohesive, secure, data-driven
experiences to every account holder – from consumer to small
business and corporate. Headquartered in Austin, Texas, Q2 has
offices worldwide and is publicly traded on the NYSE under the
stock symbol QTWO. To learn more, please visit Q2.com.
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Carly Baker Q2 Holdings, Inc. +1 210-391-1706
Carly.baker@q2.com
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