Innovations usher in a new era of operational
efficiency by scaling human expertise with the power of automation
and AI
PagerDuty, Inc. (NYSE:PD), a global leader in digital operations
management, today announced new AIOps and automation capabilities
for the PagerDuty Operations CloudSM, enabling customers to
accelerate and optimize their critical operations in service of
business transformation. The PagerDuty Operations Cloud Fall 2023
release includes event orchestration, runbook automation and
updates around its recently announced generative AI (GenAI) use
cases, helping organizations cut operating costs, accelerate
innovation, and mitigate risk of operational failures.
According to a recent survey conducted by IDC, more than 53% of
organizations say an hour of downtime on a revenue-generating
service costs them a minimum of $100,000, with nearly 20% of
respondents saying it costs them $250,000 per hour or more.1 In
another IDC survey, 36.7% of respondents said the average time it
takes to restore a service when a production outage occurs is
between one hour and one day, with 31.5% of respondents in the same
survey saying their average restoration time is between one day and
one week.2
By using the PagerDuty Operations Cloud, enterprises are able to
ensure up to 75% less downtime3. This can equate to millions of
dollars saved or revenue preserved in a single year. To optimize
digital experiences and reduce costly downtime, enterprise CEOs and
CIOs are seeking integrated platforms like PagerDuty that go beyond
patchwork solutions and leverage AI and automation across their
entire product portfolio. To help customers remain competitive,
retain and expand customers, and accelerate innovation in a
resource-constrained environment, the PagerDuty Operations Cloud
offers next-generation AI and automation to quickly resolve issues,
minimize interruptions, reduce tool sprawl, and build more
automation faster.
Do more with less at scale with event-driven automation to
trigger intelligent remediation:
- Event Orchestration Variables empower organizations to
build intelligent automation that helps inform other tools and
processes for faster, more targeted incident response that can be
standardized across the organization for better cross-team
collaboration.
- Runbook Automation Add-On allows customers looking to
automate actions triggered by AIOps, incident responders, or
customer service representatives to benefit from capabilities of
both Automation Actions and Runbook Automation on a single SKU.
This provides a more powerful solution for gathering deeper
information from a customer’s environment for triage and diagnosis
and running remediation changes to resolve incidents. Leveraging
the synergies of Runbook Automation Add-On and AIOps helps resolve
incidents up to 95% faster4 by allowing the delegation of
repetitive tasks to incident responders while also freeing up
specialists’ time. With the Runbook Automation Add-On, customers
can also reduce planned downtime by 85%5 and support costs by
55%6.
Increase team productivity and time for innovation with AI
and AIOps:
- Global Alert Grouping reduces interruptions by grouping
event data across all your services for teams to gain a better
understanding of the incident scope when you need to coordinate
with other teams to quickly resolve issues. Whether you need to
curb noise on one or multiple services, PagerDuty allows you to
customize how event data is grouped. On average, customers using
PagerDuty AIOps are able to reduce the overall number of incidents
by 87%7, minimizing unnecessary interruptions and keeping teams in
flow.
- AI-Generated Incident Postmortems enable teams to save
hours–and in some cases, days–of effort, removing toil and
improving accuracy associated with post-incident analysis.
PagerDuty automatically creates a draft postmortem using GenAI to
empower teams to focus on refining their learnings and action items
for improving their operational processes. With the click of a
button, PagerDuty triangulates and collates incident data to help
generate comprehensive summaries of what happened, when, how it was
resolved, and key action items. This ensures that incident analysis
is timely and relevant, and enables a continuous loop of learning.
The feature is now in beta–interested customers should sign up for
the waitlist.
- AI-Generated Status Updates remove manual work
associated with stakeholder management during incident response to
keep teams focused on resolution. Early customer feedback of
AI-Generated Status Updates has shown that some companies designate
as many as three responders to handle stakeholder communication.
With AI-Generated Status Updates, drafting the message only takes
one click, making it easier for the responder to review, edit and
send updates to keep internal stakeholders and executives in the
loop. This can potentially cut down the number of responders needed
from three to one, saving costs and helping scale your workforce.
The feature is now in beta–interested customers should sign up for
the waitlist.
Improve operational resilience with a platform that fits with
the way you work:
- Google Cloud Personalized Service Health Integration
sends proactive, customized and detailed alerts about Google
service disruptions to get ahead of customer impacting issues. The
PagerDuty and Google Cloud partnership offers a vital platform for
efficient cloud operations, aiding customers in responding to
disruptions and ensuring smooth digital experiences.
- Slack/Chat as a Contact Method allows chat app users to
elect to use chat apps as a contact method for incident response,
adding to an already comprehensive integrated experience for
customers using PagerDuty with Slack.
Supporting quotes:
“PagerDuty Operations Cloud is the single source of truth of
what's actually happening at any given time,” said Yasin Quareshy,
Head of Cloud Technology at TUI. “On average, the time to recover
from an incident is at least 30% quicker. With automated recovery
it can be 90% quicker. If TUI already knows a scenario, PagerDuty
learns and responds by executing automated scripts to recover from
service disruptions. Customers don’t even notice that we’ve had an
issue. The business impact is in the millions of dollars
saved.”
“Organizations today can quickly become overwhelmed by
interruptions and data, but by leaning into the power of automation
and generative AI, there’s an opportunity to reduce the amount of
noise and turn passive data into actionable insight,” said Sean
Scott, Chief Product Development Officer at PagerDuty. “PagerDuty
is giving teams the ability to do their jobs even more efficiently
so they can focus on delighting their customers and building the
next generation of innovative technology.”
Additional information
- To learn more about PagerDuty’s recent announcement, visit
https://www.pagerduty.com or booth #638 at Gartner IT
Symposium/XpoSM 2023 October 16-19.
About PagerDuty Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital
operations management. The PagerDuty Operations Cloud
revolutionizes how critical work gets done, and powers the agility
that drives digital transformation. Customers rely on the PagerDuty
Operations Cloud to compress costs, accelerate productivity, win
revenue, sustain seamless digital experiences, and earn customer
trust. More than half of the Fortune 500 and more than two thirds
of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive,
DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. To
learn more and try PagerDuty for free, visit www.pagerduty.com.
Follow our blog and connect with us on LinkedIn, X, YouTube and
Facebook. We’re also hiring, visit
https://www.careers.pagerduty.com/ to learn more.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for
mission-critical, time-critical operations work in the modern
enterprise. Through the power of AI and automation, it detects and
diagnoses disruptive events, mobilizes the right team members to
respond, and streamlines infrastructure and workflows across your
digital operations. The Operations Cloud is essential
infrastructure for revolutionizing digital operations to compete
and win as a modern digital business.
Forward-Looking Statements
This press release contains forward-looking statements,
including statements regarding the expected availability of new
functionality, including any anticipated benefits, results and
future opportunities related thereto. These forward-looking
statements are not guarantees of future performance and involve
significant risks, uncertainties and other factors that may cause
our actual results, performance or achievements to be materially
different from results, performance or achievements expressed or
implied by the forward-looking statements contained in this
release. For a complete list and description of such risks and
uncertainties, see the company’s Annual Report on Form 10-K, filed
with the U.S. Securities and Exchange Commission (“SEC” on March
16, 2023), in particular in the section entitled Risk Factors, and
in PagerDuty’s other filings with the SEC.
1IDC, AIOps and Observability Survey Results: Leadership Drives
Trust and Expansion, Stephen Elliot & Snow Tempest, January
2023 2IDC, DevOps Practices, Tooling, and Perceptions Survey, Katie
Norton & Jim Mercer, January 2023 3PagerDuty internal
calculation based off of product metrics. 4“PagerDuty Process
Automation Delivers Results for RESULTSCX.” PagerDuty, 10 Apr.
2023, www.pagerduty.com/customer/resultscx/. 5“Australian Bank
Supercharges Deployments and Automates Compliance Measures with
Pagerduty.” PagerDuty, 28 Feb. 2023,
www.pagerduty.com/customer/australian-bank/. 6PagerDuty.
“Ticketmaster: Customer Story.” Rundeck,
www.rundeck.com/ticketmaster. Accessed 20 Sept. 2023. 7PagerDuty
internal calculation based off of product metrics.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20231017640158/en/
Media Contact: Claude Shy media@pagerduty.com
Investor Relations Contact: Tony Righetti
investor@pagerduty.com
SOURCE PagerDuty
PagerDuty (NYSE:PD)
Historical Stock Chart
Von Apr 2024 bis Mai 2024
PagerDuty (NYSE:PD)
Historical Stock Chart
Von Mai 2023 bis Mai 2024