PagerDuty Operations Cloud Expands Incident Management Solution With a New Enterprise Offering to Enable Operational Excellence
19 März 2024 - 1:00PM
Business Wire
Offering includes innovations that provide
end-to-end incident management to mitigate lost revenue and
reputational risk while replacing point solutions
PagerDuty, Inc. (NYSE:PD), a global leader in digital operations
management, today announced it has launched its enterprise plan for
Incident Management, an enterprise-grade solution that unites
PagerDuty’s industry-leading incident management product with the
power of Jeli’s industry-leading capabilities into a single
end-to-end offering. PagerDuty Incident Management is a product
within the PagerDuty Operations Cloud, which combines AIOps,
Automation, Customer Service Operations, Incident Management and
PagerDuty Copilot in a flexible, easy-to-use platform designed for
mission-critical, time-sensitive, high-impact work across IT,
DevOps, security and business teams.
"Using PagerDuty Incident Management with Jeli has completely
changed our approach to incident management. Now we look at
incidents holistically, with a focus on a positive outcome,” said
Erin McKeown, senior director of engineering, resilience at
Zendesk. “We've seen an 80% reduction in time spent on incident
analysis, a 25% increase in retrospective attendance and engagement
and decreased burnout around incident tasks.”
The modern enterprise needs to transform its approach to
managing incidents, one that accounts for expecting the unexpected
and embedding standards or best practices directly into processes
to build more resilient operations. By shifting the focus towards
scalable processes, dynamic guidance, and continuous improvement,
organizations can drive accountability to improve processes and
progress over time. The unified incident management platform
eliminates guesswork with built-in automation and artificial
intelligence to guide remediation throughout the incident
lifecycle.
“When engaged in a major incident, CIOs want the contributing
factors identified, the incident resolved expediently and learning
institutionalized so the incident doesn’t repeat itself in the
future,” said Jeff Hausman, chief product development officer at
PagerDuty. “With PagerDuty Incident Management, automating the
major incident process ensures both better operational efficiencies
and greater resilience, helping teams to achieve operational
excellence.”
The PagerDuty Operations Cloud solves the biggest problems
facing the modern digital enterprise, including:
- Mitigating revenue and reputational risk with guided
remediation, continuous learning and built-in accountability to
ensure that SLAs are met.
- Streamlining processes for faster resolution with
automated workflows seamlessly coordinating proactive communication
and response orchestration throughout the incident lifecycle.
- Consolidating, simplifying and reducing cost with
response coordination via Slack or Microsoft Teams, post-incident
reviews and status pages on a unified platform with
enterprise-level configuration and flexibility. Customers can avoid
the unnecessary overhead associated with disparate tools by
consolidating to a single solution that covers the entire incident
lifecycle.
“Historically, enterprise IT has had little choice but to react
to service disruptions with multiple point products, driving up
complexity and wasting time,” said Andi Mann, global chief
technology officer and founder at Sageable. “By integrating the
unique features of Jeli into PagerDuty’s Incident Management
offering, IT pros finally have a better option - replacing point
products with an 'all-in-one' platform for end-to-end incident
management, from early detection to post-incident review and
closed-loop feedback, so they can go from managing one-off
incidents to driving continuous improvement.”
Additional information:
- Experience PagerDuty Incident Management firsthand with a free
trial.
- Watch this video to learn more about resilient operations with
PagerDuty Incident Management.
- Want to mitigate risk and build more resilience in your
technical operations? Join PagerDuty’s latest webinar to learn
more.
About PagerDuty Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital
operations management, enabling customers to achieve operational
efficiency at scale with the PagerDuty Operations Cloud. The
PagerDuty Operations Cloud combines AIOps, Automation, Customer
Service Operations, Incident Management and PagerDuty Copilot into
a flexible, resilient and scalable platform to increase innovation
velocity, grow revenue, reduce cost, and mitigate the risk of
operational failure. More than half of the Fortune 500 and nearly
70% of the Fortune 100 rely on PagerDuty as essential
infrastructure for the modern enterprise. To learn more and try
PagerDuty for free, visit www.pagerduty.com.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for
mission-critical, time-critical operations work in the modern
enterprise. Through the power of AI and automation, it detects and
diagnoses disruptive events, mobilizes the right team members to
respond, and streamlines infrastructure and workflows across your
digital operations. The Operations Cloud is essential
infrastructure for revolutionizing digital operations to compete
and win as a modern digital business.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240319950629/en/
Media Contact: Amberly Asay Janke media@pagerduty.com
Investor Relations Contact: Tony Righetti
investor@pagerduty.com
SOURCE PagerDuty
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