Pega Enhances the Power of Pega GenAI Blueprint to Accelerate Transformational App Design
10 Juni 2024 - 5:30PM
Business Wire
Rapid adoption, a growing ecosystem, and new
capabilities signal a revolution in how enterprises think about
their workflows
Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI
decisioning and workflow automation platform provider, today at
PegaWorld® iNspire introduced a powerful set of new enhancements
and an improved user interface for Pega GenAI Blueprint™ – the
revolutionary app design-as-a-service tool that empowers
organizations to reimagine their mission-critical workflows. These
new features make innovation easy so anyone can go from app idea to
functional app design exponentially faster and more completely than
any other workflow design tool.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20240610282937/en/
This screenshot of Pega GenAI Blueprint
shows where users begin the process of quickly designing their
workflows using generative AI based on industry best practices.
(Graphic: Business Wire)
In just a few weeks, Pega GenAI Blueprint has generated faster
adoption and more excitement than any offering in company history.
Over 30,000 blueprints have been created with participation
from nearly 500 organizations since going live in April this
year. By simply describing an app concept, Pega GenAI Blueprint
uses generative AI to design the required components in seconds.
Drawing from Pega’s decades of industry experience, the tool crafts
tailored workflows based on best practices for nearly any scenario
imaginable – from processing insurance claims, to handling credit
card chargebacks, to managing patient care, and more. This helps
optimize broken legacy processes by starting every conversation
with a workflow designed for the digital future.
Since the launch, Pega has iteratively added new features to
make Pega GenAI Blueprint even more powerful. Available now and in
the coming weeks, these new capabilities include:
- Legacy transformation accelerators: Organizations can
jumpstart their blueprint designs by importing existing assets,
content, and knowledge. By the end of June, users will be able to
import legacy business process modeling notion (BPMN) models, and
by end of Q3, it will also support additional legacy inputs like
process documentation, app screens, and full blueprint designs via
APIs.
- Live application previews: By the end of June and in
exclusive previews at PegaWorld iNspire, users can instantly
preview what their user interface will look like across any channel
- including web, mobile, customer service desktop, and customer
self-service via Pega’s DX API – at any stage of the design cycle
with the ‘preview my app’ button. While Blueprint designs workflows
to work independent of channel or screen, this new preview feature
helps users envision the final app and accelerate the design
process.
- Improved user interface: Coming by the end of June and
previewed at PegaWorld iNspire, the new interface makes it even
faster and more intuitive to guide users through each design stage
and provide different options to enhance their workflows.
- Data model generation: The tool now automatically
generates data model fields behind each case type, with the ability
to edit, manually add, and delete existing fields.
- Enhanced collaboration: Users can now invite people to
collaborate directly on their blueprints, including the full
ability to edit and add new components.
- Generate more ideas: By simply clicking the ‘generate
more’ button anywhere in the process, users can now ask the tool to
create more asset ideas – such as case types, fields, or
personas.
- Partner supplied templates: Pega’s ecosystem of partners
can now upload and save their own proprietary workflow templates
into Pega’s best practices library so they can leverage them when
needed to build and create new services.
Once the blueprint design is complete, it can be imported into
Pega’s App Studio to turn it into a working enterprise-class
application. App Studio accelerates the development process with an
intuitive low-code approach that guides users and fosters
collaboration across teams to deliver seamless user experiences in
their workflows and applications.
Anyone can experience Pega GenAI Blueprint and start
blueprinting today by visiting www.pega.com/blueprint.
Pega GenAI Blueprint will be on display this week at PegaWorld
iNspire, where over 4,000 people from more than 350 of the world’s
most admired brands are expected at Pega’s annual user conference
at the MGM Grand in Las Vegas. The tool will be prominently
featured in keynotes and breakout sessions throughout the event and
will be available to use at the Innovation Hub. For more
information on PegaWorld iNspire, visit www.pegaworld.com
Quotes & Commentary:
“We’ve been quite impressed with the speed, agility, and
intelligence of Pega GenAI Blueprint,” said Terri Henry, digital
service delivery lead at Aflac. “It has helped us optimize workflow
designs across an array of business scenarios for a number of
different departments. By drawing on Pega’s best practices via
generative AI, we can quickly create apps and processes that meet
our requirements in record time. This is a truly differentiated use
of generative AI that will help propel our digital transformation
projects forward for the ultimate benefit of our employees and
customers.”
“Pega GenAI Blueprint enhances Pega’s design capabilities to
serve as the scaffolding of a Pega-powered application,” said Greg
Price, global offerings leader, digital process automation, senior
vice president, Virtusa. “Naturally, the generative AI accelerates
the design process, but more importantly, it reveals what Pega
would have us do with a more complete appreciation of Pega’s
capability. This opens the aperture of what is possible with Pega,
what elements we may have forgotten, what efficiencies have alluded
our design, what is the true scope of what we can build.”
“We are excited about the transformative potential of Pega GenAI
Blueprint and how it revolutionizes the customer journey modeling
coupled with the creation of comprehensive stages, steps, and data
attributes,” said Mahesh Agrawal, CEO, Areteans (a Credera
company). “This is significantly speeding up discussions with
customers and delivery timelines. Harnessing the power of gen AI
and Pega’s IP, our consultants are able to create workflows across
multiple domains in minutes. This is a game changer for our team
and our customers. Our consulting workforce has now adopted
Blueprint as a core toolkit for all customer discussions. In fact,
we are looking forward to collaborating with Pega to create our own
Blueprint templates based on Areteans collective domain knowledge
and IP. We are combining Blueprint with Process Mining and Process
AI offerings to empower the autonomous journey of enterprises.”
“The incredible response to Pega GenAI Blueprint has exceeded
even our own high expectations,” said Kerim Akgonul, chief product
officer, Pega. “It only takes a few minutes of blueprinting for
people to realize the transformational power it brings to the app
design process – and by extension, to the ability for organizations
to innovate on a massive scale. We believe this is just the start
for Pega GenAI Blueprint – there is endless opportunity for us to
take this technology and apply it across the enterprise in
revolutionary new ways.”
Supporting Resources:
- More information: Pega GenAI Blueprint
- Try it: Get Started with Pega GenAI Blueprint
- What’s new, documentation, and more: Pega GenAI
Blueprint on Pega Community
About Pegasystems
Pega provides a powerful platform that empowers the world’s
leading organizations to unlock business-transforming outcomes with
real-time optimization. Clients use our enterprise AI decisioning
and workflow automation to solve their most pressing business
challenges – from personalizing engagement to automating service to
streamlining operations. Since 1983, we’ve built our scalable and
flexible architecture to help enterprises meet today’s customer
demands while continuously transforming for tomorrow. For more
information on how Pega empowers its clients to Build for Change®,
visit www.pega.com.
All trademarks are the property of their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20240610282937/en/
Press Contact: Sean Audet Pegasystems
sean.audet@pega.com
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