Pega to Expand GenAI Framework with Google Cloud & AWS, to Allow for Enterprise Generative AI Choice
10 Juni 2024 - 6:14PM
Business Wire
New connectors to be provided so Pega clients
can leverage generative AI capabilities to their employees and
customers utilizing their preferred LLM
Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI
decisioning and workflow automation platform provider, today
announced an expansion of its Pega GenAI™ capabilities to connect
to Amazon Web Services (AWS) and Google Cloud’s Large Language
Models (LLMs). The additions are designed to allow Pega clients to
effectively leverage the integration of generative AI technologies
powered by AWS and Google Cloud into the decisions and workflows
within Pega Platform. These services will be on display at
PegaWorld iNspire, the annual conference at the MGM Grand in Las
Vegas on June 9-11. The new capabilities are expected to be
available in the second half of 2024.
With this expansion, Pega’s enterprise platform will provide
clients the ability to connect with a vast range of generative AI
services and models with Pega GenAI architecture to support
generative AI models within Pega solutions. These will include
solutions from AWS, including Amazon Bedrock – a fully managed
service that offers a choice of high-performing foundation models
(FMs) from leading AI companies via a single API – and Amazon
Titan; from Google Cloud, including Vertex AI and Google Gemini;
and Claude from Anthropic. This provides a broad set of
capabilities organizations need to build generative AI applications
with security, privacy, and responsible AI.
Enterprises that leverage Pega for generative AI-infused
development, engagement, service and back-to-front office
operations workflows will benefit from unified governance,
auditability, and controls across all applications of generative AI
throughout their operations. Pega GenAI is available to all Pega
clients through Pega Cloud.
AWS and Google Cloud generative AI models will be available in
Pega Connect GenAI, a plug and play architecture that allows
low-code developers to author prompts and get immediate value from
generative AI in any workflow or decision. This enables Pega
low-code developers to build custom generative AI-powered
capabilities into their workflows to help boost the productivity of
employees and agents interacting with them. For example, if a
process, such as a claims or approvals workflow, includes a range
of documents, Pega GenAI can be used to build a component to
summarize documents on the fly and give end-users an at-a-glance
overview of critical information when they open their
assignments.
AWS and Google Cloud will be presenters at PegaWorld iNspire.
AWS will discuss how it and Pega will enable businesses to extract
real value by deploying generative AI responsibly on Monday, June
10th at 3:15 pm. Visit them at Booth 28 to learn more. Google Cloud
will discuss how it and Pega are driving innovation with generative
AI on Tuesday, June 11th at 2:15 pm. Visit them at Booth 14 to
learn more.
For more information, visit www.pegaworld.com
Quotes & Commentary:
“The generative AI market is evolving rapidly as are generative
AI strategies,” said Don Schuerman, chief technology officer, Pega.
“Clients know the best model for them will depend on a variety of
factors, including their own strategy and infrastructure,
effectiveness, performance, speed, trust, and cost, so having
choice is key. The extension of these relationships underline
Pega’s commitment to becoming the workflow backbone for generative
AI solutions to enable truly transformational change for our
clients. Our trusted partners play an important role in helping us
to deliver these outcomes.”
“We’re excited to expand our partnership with Pega and provide
its clients with access to our curated set of over 150 models in
Vertex AI,” said Rodrigo Rocha, Head of Global Apps ISV
Partnerships, Google Cloud. “Generative AI empowers organizations
to transform their operations, making it more important than ever
to equip customers with the ability to choose the best model to
suit their business needs.”
About Pegasystems
Pega provides a powerful platform that empowers the world’s
leading organizations to unlock business-transforming outcomes with
real-time optimization. Clients use our enterprise AI decisioning
and workflow automation to solve their most pressing business
challenges – from personalizing engagement to automating service to
streamlining operations. Since 1983, we’ve built our scalable and
flexible architecture to help enterprises meet today’s customer
demands while continuously transforming for tomorrow. For more
information on how Pega empowers its clients to Build for Change®,
visit www.pega.com.
All trademarks are the property of their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20240610288244/en/
Press: Jon Brigden Pegasystems jon.brigden@pega.com
Twitter: @pega
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