Must-have travel app with features for ease
and inspiration for all travelers
ATLANTA, Sept. 27,
2023 /PRNewswire/ -- The IHG One
Rewards mobile app is redefining the travel experience with a
greater emphasis on customer satisfaction – and it's earning rave
reviews. The app's intuitive design and new features seamlessly
guide guests through their booking journey from inspiration to
customizing their in-room stay experience, all in the palm of their
hands. As IHG's fastest-growing booking channel, the app has driven
more than half of all digital bookings in 2023 and is the main
platform for loyalty engagement. With the ability to inspire
adventure, maximize loyalty earnings, and seamlessly integrate into
the in-hotel experience, the app has received high ratings of 4.9
stars on the Apple store and 4.8 stars on the Android store.
"At IHG, we believe that technology can redefine hospitality and
our IHG One Rewards mobile app is a testament to that. We knew that
by placing our app at the center of delivering choice and control
to our guests, we could stand out in the industry," said
Jolie Fleming, Senior Vice
President, Guest Products and Platforms at IHG Hotels &
Resorts. "With new features rolling out weekly, we continue to
offer greater customization and increased guest engagement through
this channel. We have seen positive reviews from our most loyal
guests who use the app devotedly and can't travel without it!"
The IHG One Rewards app is packed with new features that set it
apart from other hotel apps, including:
- New! Travel Wishlists. An in-app exclusive experience,
members can now save properties to their Wishlists page to
view later – easily allowing them to track future stays or add past
stays they enjoyed to their list.
- Wi-Fi Auto Connect. When enabled, this feature
automatically connects a guest's mobile device to a property's
Wi-Fi as soon as they walk through the doors. A one-time sign on is
required and takes only two taps to join. More than 1 million users
have signed up globally.
- Room charges in real time. Guests at more than 3,000
hotels across the Americas can view their room charges as they
happen during their stay. Available on the Reservation
Summary page, guests can see in-room charges such as room
service and dining charges.
- Room details and customization. Guests can now easily
see the size of the room booked, so there are no surprises when
they show up! Plus, IHG has made it easier for guests to
personalize their stays, whether that's by booking a room with a
view of the mountains or selecting one with more space.
- Seamless loyalty benefits experience. IHG One Rewards
members can conveniently explore their current loyalty tier
benefits and discover the exciting rewards they can unlock as they
progress to higher tiers, as well as access and redeem Milestone
Rewards, including free nights, food and beverage vouchers and
complimentary suite upgrades.
- Updated Wallet. Google and Apple Wallet users can add
their IHG One Rewards membership and reservations to their digital
wallet allowing for convenience and ease during travel.
- More languages. The re-architected app is available in
20 languages across six global and Greater China focused app stores.
Jolie Fleming added: "Our
app is designed for a new kind of loyalty program and for a new
kind of traveler. We designed this app with our customers and are
proud to say that it has exceeded expectations. The app's
exceptional adoption rate, positive user feedback, and
transformative impact on guest experiences has reinforced IHG's
standing as a global leader in redefining hospitality through
technology."
The IHG One Rewards mobile app also offers members a Best
Price Guarantee with no hidden fees; and the ability to track
the availability of rooms in their favorite hotels. Plus, guests
are able to use guest service support and chat directly with
customer care representatives directly in the app. And, for our top
tier Diamond Elite members, they get priority access to Dedicated
Diamond Support through the app.
The future of the IHG One Rewards mobile app
The mobile app has come out of a transformational year and new
updates are always on the horizon. Upcoming features include the
launch of Apple AirPlay at IHG Hotels & Resorts and virtual
360° tours of select Hotel Indigo properties globally. Not to
mention, guests will soon be able to share Wishlists with
friends and family, making the travel booking experience even more
engaging and fun.
ABOUT IHG HOTELS & RESORTS
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global
hospitality company, with a purpose to provide True Hospitality for
Good.
With a family of 19 hotel brands and IHG One Rewards, one of the
world's largest hotel loyalty programmes, IHG has over 6,000 open
hotels in over 100 countries, and more than 1,900 in the
development pipeline.
- Luxury & Lifestyle: Six Senses Hotels Resorts
Spas, Regent Hotels & Resorts, InterContinental Hotels &
Resorts, Vignette Collection, Kimpton Hotels & Restaurants,
Hotel Indigo
- Premium: voco hotels, HUALUXE Hotels & Resorts,
Crowne Plaza Hotels & Resorts, EVEN Hotels
- Essentials: Holiday Inn Hotels &
Resorts, Holiday Inn Express, Garner hotels, avid hotels
- Suites: Atwell Suites, Staybridge Suites,
Holiday Inn Club Vacations, Candlewood Suites
- Exclusive Partners: Iberostar Beachfront
Resorts
InterContinental Hotels Group PLC is the Group's holding company
and is incorporated and registered in England and Wales. Approximately 345,000 people work
across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and
reservations and IHG One Rewards. To download the new IHG One
Rewards app, visit the Apple App or Google Play stores.
For our latest news, visit our Newsroom and follow us on
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SOURCE IHG Hotels & Resorts