Humana Appoints President of Enterprise Growth
25 Januar 2024 - 12:35PM
Business Wire
David Dintenfass to lead new centralized
function focused on customer experience, sales and marketing
Leading health insurer and health care services company Humana
Inc. (NYSE: HUM) announced today that it has named David
Dintenfass as President of Enterprise Growth. In this new role,
Dintenfass will have responsibility for leading the company’s
growth plan with a primary focus on customer acquisition,
retention, and experience. The creation of this position, and its
emphasis on the customer and digital experience, will help Humana
deliver on its long-term strategy and maximize long-term growth
within the Medicare Advantage market. By 2030, one in five
Americans is projected to be 65 years old or older, and Humana is
the second largest MA provider in the U.S. with more than 5 million
customers today.
“David has a 30-year track record of delivering outstanding
financial and organizational results across a range of businesses.
He knows how to leverage digital capabilities to enhance the
customer and broker experience and drive growth,” said Bruce
Broussard, President and CEO of Humana. “He’s a strategic
leader who is customer obsessed, digitally savvy and data driven
and can help us maximize investments and act on current and future
trends. As we work to make healthcare easier and improve patients’
health, we need a cohesive, multi-year strategy that evolves how we
think about attracting new customers and importantly, how we keep
them.”
Dintenfass joins Humana from Fidelity where he served as
Executive Vice President, Head of Products and Emerging Growth
Markets. He will report to Jim Rechtin, Humana’s Chief
Operating Officer and President, effective February 5, 2024.
Under Dintenfass, the company will centralize its sales,
marketing and experience capabilities with a collective focus on
customer acquisition and retention to ultimately drive sustainable
and profitable growth. This holistic approach will help elevate the
customer and broker experience, transform product offerings, and
ensure a cohesive digital strategy. This includes incorporating
increased innovation in digital and marketing capabilities to drive
awareness of and uptake in products.
The initial focus will be on the growth of Humana’s insurance
businesses, but the role will also partner with CenterWell and its
execution of the integrated health strategy focused on increasing
the penetration of health plan members using CenterWell primary
care, home solutions and pharmacy offerings.
A seasoned general management, marketing and sales executive,
Dintenfass has more than 30 years of experience across
consumer-packaged goods, consumer banking and wealth
management/financial planning. He spent 13 years at Procter &
Gamble in a series of leadership roles responsible for market
penetration, customer segmentation, and global P&L growth. In
2010, he was recruited to Bank of America and helped lead the
integration of the MBNA and Merrill Lynch businesses into the
bank’s enterprise growth strategy. Five years later, he was tapped
to join Fidelity to lead its enterprise segments team focused on
building customer-centric strategies, new product offerings, and
innovative experiences to grow with core and underpenetrated
customer segments.
Dintenfass started his career as a consultant at McKinsey &
Company. He has a Master of Business Administration degree from
Harvard Business School and a dual Bachelor of Arts degree in
Economics and International Relations from Brown University.
About Humana
Humana Inc. is committed to putting health first – for our
teammates, our customers, and our company. Through our
Humana insurance services, and our CenterWell health
care services, we make it easier for the millions of people we
serve to achieve their best health – delivering the care and
service they need, when they need it. These efforts are leading to
a better quality of life for people with Medicare, Medicaid,
families, individuals, military service personnel, and communities
at large. Learn more about what we offer at Humana.com and at
CenterWell.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240125749592/en/
Kelley Murphy Corporate Communications kmurphy26@humana.com
317.701.4007
Lisa Stoner Investor Relations lstamper@humana.com
502.580.2652
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