Qualtrics Launches Retail Banking Accelerator to Help Banks Get Customer Insights Faster
01 März 2023 - 3:00PM
Business Wire
New solution enables retail banks and credit
unions to lower implementation costs of Qualtrics CX projects
Qualtrics (Nasdaq: XM), the leader and creator of the experience
management category, today announced the availability of the Retail
Banking Accelerator to make it easy for financial services
organizations to adopt the Qualtrics Foundational Customer
Experience (CX) solution. By providing quick and predictable
implementation at a fixed cost, the new solution enables retail
banks and credit unions to set up CX improvement projects
efficiently and effectively. Included benchmarks enable financial
institutions to compare key metrics against peers, helping to
inform strategies and actions that improve the customer
experience.
Qualtrics research shows nearly two-thirds (63%) of global
banking executives report that improving customer experience is a
critical priority for their organization. With consumers
increasingly choosing best-of-breed banking products from different
providers, it's more critical than ever for financial services
organizations to deliver standout experiences that strengthen
customer relationships, build trust and drive brand affinity.
Over 1,400 financial services organizations already use
Qualtrics to help drive bottom-line impact by delivering
exceptional experiences. The Retail Banking Accelerator solution
provides banking leaders with a faster way to understand how they
are serving their customers. With pre-built survey templates,
dashboards, analytics and workflows that are specifically tailored
for retail banks and credit unions, the accelerator helps financial
institutions save time and resources setting up CX initiatives.
Increased speed to insight enables banks and credit unions to spend
less time implementing Qualtrics software and more time analyzing
customer feedback and identifying areas of improvement that will
have the most impact on customers.
“We often hear from our banking customers that not only does
implementation cost more and take longer than expected, but it
requires internal resources and competencies that they often don’t
have,” said Dmitry Binkevich, global head of Financial Services at
Qualtrics. “We listened and we’ve launched the Retail Banking
Accelerator to enable a smooth implementation, easy rollout and
shorter time to value. All of this ultimately means higher, faster
return on the CX investment for our banking and credit union
clients.”
Available today in the U.S. and Canada, with additional markets
including the U.K. coming soon, the benefits of the Qualtrics
Retail Banking Accelerator go beyond lower costs and higher value
of CX projects. Deep insights combined with automated workflows and
actions help retail banks and credit unions quickly respond to
customer feedback at scale. Continually updated benchmarks will
allow financial institutions to compare themselves to their peers
and to measure their success on customer satisfaction, trust and
other factors that drive customer experience.
For more on the Qualtrics Retail Banking Accelerator, visit the
Qualtrics Marketplace.
About Qualtrics
Qualtrics, the leader and creator of the experience management
category, is a cloud-native software provider that helps
organizations quickly identify and resolve points of friction
across all digital and human touchpoints in their business – so
they can retain their best customers and employees, protect their
revenue, and drive profitability. More than 18,750 organizations
around the world use Qualtrics’s advanced AI to listen, understand,
and take action. Qualtrics uses its vast universe of experience
data to form the largest database of human sentiment in the world.
Qualtrics is co-headquartered in Provo, Utah and Seattle, and
operates out of 28 offices globally. To learn more, please visit
qualtrics.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230301005510/en/
Geraldine Lim press@qualtrics.com 951-318-3494
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