Sitel Group® Completes Acquisition of Sykes Enterprises, Incorporated Creating a Leading Global CX Provider
27 August 2021 - 3:00PM
Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ:
SYKE), a leading full life cycle provider of global customer
experience management services, multichannel demand generation and
digital transformation, announced that Sitel Group® has
successfully completed the all-cash acquisition of SYKES in
accordance with the merger agreement. This highly complementary
combination creates a leading global CX (customer experience)
player with a wide breadth and depth of services, strong client
relationships and considerable opportunities for employees
worldwide. The acquisition – the terms of which were a purchase
price of $54 per share, representing a premium of 31.2% over SYKES’
closing price on June 17, 2021 and valuing the deal at
approximately $2.2 billion on a fully diluted basis – was announced
on June 18, 2021 and was subsequently approved by SYKES
shareholders in a Special Meeting on August 24, 2021. Effective
today, SYKES has become a privately-held company and its shares
will cease trading on the Nasdaq Stock Market.
About Sykes Enterprises,
IncorporatedSykes Enterprises, Incorporated and
consolidated subsidiaries (“SYKES” or the “Company”) is a leading
full lifecycle provider of global customer experience management
services, multichannel demand generation and digital
transformation. SYKES provides differentiated full lifecycle
customer experience management solutions and services primarily to
Global 2000 companies and their end customers principally in the
financial services, technology, communications, transportation
& leisure and healthcare industries. The Company’s
differentiated full lifecycle services platform effectively engages
customers at every touchpoint within the customer journey,
including digital media and acquisition, sales expertise, customer
service, technical support and retention, many of which can be
optimized through a suite of digital transformation capabilities
under its SYKES Digital Services (“SDS”) group, which spans robotic
process automation (“RPA”), self-service, insight analytics and
digital learning. In addition to digital transformation, SYKES also
provides artificial intelligence (“AI”) solutions that can be
embedded and leveraged across its lifecycle offerings. The Company
serves its clients through two geographic operating regions: the
Americas (United States, Canada, Latin America, Australia and the
Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa).
The Company’s Americas and EMEA regions primarily provide customer
management solutions and services with an emphasis on inbound
multichannel demand generation, customer service and technical
support to its clients’ customers. These services are delivered
through multiple communication channels including phone, e-mail,
social media, text messaging, chat and digital self-service. The
Company also provides various enterprise support services in the
United States that include services for its clients’ internal
support operations, from technical staffing services to outsourced
corporate help desk services. In Europe, the Company also provide
fulfillment services, which include order processing, payment
processing, inventory control, product delivery and product returns
handling. Additionally, through the Company’s acquisition of RPA
provider Symphony Ventures Ltd (“Symphony”) coupled with its
investment in AI through XSell Technologies, Inc. (“XSell”), the
Company also provides a suite of digital transformation
capabilities that optimizes its differentiated full lifecycle
management services platform. The Company’s complete service
offering helps its clients acquire, retain and increase the
lifetime value of their customer relationships. The Company has
developed an extensive global reach with customer experience
management centers across six continents, including North America,
South America, Europe, Asia, Australia and Africa. The Company
delivers cost-effective solutions that generate demand, enhance the
customer service experience, promote stronger brand loyalty, and
bring about high levels of performance and profitability. For
additional information please visit www.sykes.com.
About Sitel Group®As a leading
global provider of customer experience (CX) products and solutions,
Sitel Group® empowers brands to build stronger relationships with
their customers by creating meaningful connections that boost brand
value. Inspired by each brands’ unique vision and goals, we ask
“what if?” applying our expertise to create innovative solutions
that reduce customer effort. With 100,000 people around the globe –
working from home or from one of our CX hubs – we securely connect
best-loved brands with their customers over 4.5 million times every
day in 50+ languages. Whether digital or voice-based, our solutions
deliver a competitive edge across all customer touchpoints. Our
award-winning culture is built on 35+ years of industry-leading
experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud
capability, designed to simplify the delivery of end-to-end CX
services, while boosting efficiency, effectiveness and customer
satisfaction. EXP+ creates a robust ecosystem by harnessing the
power of four connected product families: Empower, Engage, Explore
and Evolve. Learn more at www.sitel.com and connect with us on
Facebook, LinkedIn and Twitter.
SYKES investor contact:Subhaash
KumarSykes Enterprises, Inc.(813)
233-7143subhaash.kumar@sykes.com
SYKES media contact:Jesse
HimsworthSykes Enterprises, Inc.(801)
874-9390Jesse.Himsworth@sykes.com
Sykes Enterprises (NASDAQ:SYKE)
Historical Stock Chart
Von Aug 2024 bis Sep 2024
Sykes Enterprises (NASDAQ:SYKE)
Historical Stock Chart
Von Sep 2023 bis Sep 2024