New Report from Intuit Mailchimp Shows Most Marketers are Using AI, Highlights Differentiators For Top Performers
12 November 2024 - 3:01PM
Business Wire
The Revenue Blueprint unpacks how data-driven
marketers leverage emerging technologies to enhance engagement,
personalize campaigns, and grow revenue
Intuit Inc. (Nasdaq: INTU), the global financial technology
platform that makes Intuit TurboTax, Credit Karma, QuickBooks, and
Mailchimp, today shares its latest report, "The Revenue Blueprint:
Strategies for Performance-Obsessed Marketers." Based on a global
survey of more than 2,000 marketing leaders, this report explores
how mid-market brands can foster growth in a rapidly-evolving
digital environment, with a particular emphasis on the potent
combination of data-driven strategy, creative spark, and AI-powered
efficiencies.
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The Revenue Blueprint, a new report from
Intuit Mailchimp, explores how marketers can foster growth in a
rapidly-evolving digital environment. (Photo: Business Wire)
The Revenue Blueprint categorizes respondents into three groups:
Baseline Marketers, who achieve consistent results using widely
accepted marketing practices; Performance-Obsessed Marketers, who
deliver results across key metrics through innovative tactics and
cutting-edge technology; and Revenue Leaders, a subset of
Performance-Obsessed Marketers who use optimal resources, tools,
and investments to drive significant growth within high-revenue
organizations. By observing the differences across these groups,
the report shares how industry leaders can elevate their strategies
in an increasingly competitive marketplace.
"Marketers today are expected to not only deliver immediate
results, but also build meaningful, long-term connections with
customers. That balance requires a deep understanding of customer
needs and the ability to engage with them at the right moments,"
said Mark Lodwick, Director of Brand Experience at Intuit
Mailchimp. "Your tools and how you deploy them can make all the
difference. And marketers that lean on AI to power personalization,
optimize customer journeys, and offload basic tasks are seeing
strong results."
Four Revenue Pillars Marketers Must Embrace for Success and
Business Growth
- Email’s enduring relevance: Almost two-thirds of
marketers name email as the foundation of their marketing strategy,
with 59% acknowledging the decline of search. Top marketers
differentiate themselves by using email throughout the entire
funnel, applying advanced tactics and integrating email with SMS to
reach customers effectively. 87% of Performance-Obsessed Marketers
report that email is their top channel for generating
awareness.
- Automation and the customer journey: While nearly all
marketers use automation to manage email, 89% of Revenue Leaders
automate nearly the entire customer journey—from initial contact to
post-purchase engagement. This approach appears to be part of a
winning strategy: Revenue Leaders also reported greater customer
satisfaction, stronger brand awareness, and a higher return on
investment in comparison to their peers.
- Data-powered personalization: There’s a technology
knowledge gap driving sizable differences in data utilization
between Baseline Marketers and top-performing marketers. Only 39%
of Baseline Marketers use customer data platforms, compared to 57%
of Performance-Obsessed Marketers and 64% of Revenue Leaders. And
almost half of Revenue Leaders leverage data platforms for
hyper-personalized interactions and predictive analytics, which may
explain their higher engagement, loyalty, and conversion rates
compared to other marketers.
- Investing in AI to drive business outcomes: Although 74%
of total respondents use AI, findings show that Revenue Leaders
leverage AI more effectively than other marketer groups by using it
as a strategic assistant, combining generative and analytical AI to
maximize outcomes. While Baseline and Performance-Obsessed
Marketers primarily see efficiency and brand awareness gains,
Revenue Leaders say AI has unlocked additional benefits like higher
order values and increased customer lifetime value.
The Revenue Blueprint provides actionable insights for building
smarter campaigns. By adopting the strategies of today’s leaders,
marketers can better anticipate customer needs, build loyalty, and
drive future growth.
Unlock how these four pillars can help you become a
performance-obsessed marketer and download the full report.
About Intuit:
Intuit is the global financial technology platform that powers
prosperity for the people and communities we serve. With
approximately 100 million customers worldwide using products such
as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe
that everyone should have the opportunity to prosper. We never stop
working to find new, innovative ways to make that possible. Please
visit us at Intuit.com and find us on social for the latest
information about Intuit and our products and services.
About The Revenue Blueprint:
Global online survey conducted by Ipsos on behalf of Intuit
Mailchimp from April 5 to May 20, 2024 of 2,005 respondents, aged
18 to 65+, who are full-time or self-employed marketing
professionals in mid-market companies (11-500 employees) across
various industries. These professionals serve individual consumers
and currently use email marketing online/software tools. The survey
covered 3 global regions: North America (United States and Canada):
n=1000; Europe (United Kingdom, Norway, Sweden, Denmark,
Netherlands, and Belgium): n=705, and Oceania (Australia and New
Zealand): n=300.
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