My.hawaii.gov Recognized as 2015 Harvard Ash Center Bright Idea in Government
23 Februar 2015 - 4:13PM
Business Wire
Today the Ash Center for Democratic Governance and Innovation at
the John F. Kennedy School of Government, Harvard University,
recognized my.hawaii.gov as part of the 2015 Bright Ideas
program.
This year’s cohort includes 124 programs from all levels of
government — school districts, county, city, state, and federal
agencies; as well as public-private partnerships — that are at the
forefront of innovative government action. my.hawaii.gov
delivers 'Your Government - Your Way,' with a first of its kind
approach to the gamification of government, leveraging existing
portal architecture and a Single Sign-On system.
“We are continuing to incrementally implement additional
capabilities in 2015 and beyond,” said Keone Kali, State of Hawaii
CIO. “Our ultimate aim is to provide access to relevant
information and offer transparency in government. We are
extremely honored and proud of our team. This recognition
strengthens our resolve in taking our Internet presence and
application of citizen-facing services to the next level.”
my.hawaii.gov integrates with seven departments and includes a
rich history of business conducted online with the state. Several
of the core technologies have been in place for a number of years
including Centralized Payments (2006) and Single Sign On (2008). It
took some time for these enabling technologies to become prevalent
enough across the enterprise in Hawaii. When the State asked its
Internet portal provider, Hawaii Information Consortium, LLC (HIC),
what could be done to forever change the way citizens perceive
online government services, the answer was clear: leverage
gamification techniques. There were three goals:
- Notify users of existing services about
other related services they might also like to use.
- Give users a central point to access
all information about their state and county government
interactions.
- Inform users of what other services
people are using, how much time, paper and gasoline they saved, and
inspire some “collabetition.”
“The concept of applying game-design thinking to other
applications is essentially taking advantage of proven best
practice models to make resources more engaging. We are taking
citizen engagement and user experience seriously. This is paying
off with a measurable 20 percent increase in adoption over one
year,” added Kali.
Gamification efforts were launched in November 2013 and April
2014, and have already been successful in increasing online
adoption rates. Adoption rates indicate the ratio of an online
service used versus paper. New services inspired by my.hawaii.gov
include email and/or text based “gentle reminders” for filing
deadlines and even the ability to monitor your business entity’s
status at alertme.ehawaii.gov. A walk through of the service is
available online at http://m.hi.gov/win.
“The Bright Ideas program demonstrates that often seemingly
intractable problems can be creatively and capably tackled by small
groups of dedicated, civic-minded individuals,” said Stephen
Goldsmith, director of the Innovations in Government Program at the
Ash Center. “As exemplified by this year’s Bright Ideas, making
government work better doesn’t always require massive reforms and
huge budgets. Indeed, we are seeing that, in many ways, an emphasis
on efficiency and adaptability can have further-reaching effects
than large-scale reforms.”
This is the fourth cohort recognized through the Bright Ideas
program, an initiative of the broader Innovations in American
Government Awards program. For consideration as a Bright Idea,
programs must currently be in operation or in the process of
launching and have sufficient operational resources and must be
administered by one or more governmental entities; nonprofit,
private sector, and union initiatives are eligible if operating in
partnership with a governmental organization. Bright Ideas are
showcased on the Ash Center’s Government Innovators Network, an
online platform for practitioners and policymakers to share
innovative public policy solutions.
About the Ash Center for Democratic Governance and
Innovation
The Ash Center for Democratic Governance and Innovation advances
excellence in governance and strengthens democratic institutions
worldwide. Through its research, education, international programs,
and government innovations awards, the Center fosters creative and
effective government problem solving and serves as a catalyst for
addressing many of the most pressing needs of the world’s citizens.
For more information, visit http://www.ash.harvard.edu.
About eHawaii.gov
Hawaii’s official Internet portal, https://portal.ehawaii.gov/,
is managed by Hawaii Information Consortium, LLC, a Hawaii
corporation and wholly owned subsidiary of eGovernment firm, NIC
Inc. (NASDAQ: EGOV). Hawaii Information Consortium partners with
state agencies to bring more state business online and improve
public access to government information.
About NIC
Founded in 1992, NIC (NASDAQ: EGOV) is the nation's leading
provider of official government websites, online services, and
secure payment processing solutions. The company's innovative
eGovernment services help make government more accessible to
everyone through technology. The family of NIC companies provides
eGovernment solutions for more than 3,500 federal, state, and local
agencies in the United States. Forbes has named NIC as one of the
“100 Best Small Companies in America” five times, most recently
ranked at No.11 (2013), and the company has been included four
times on the Barron’s 400 Index. Additional information is
available at http://www.egov.com.
eHawaii.govRussell Castagnaro,
808-695-4615russell@ehawaii.govorAsh CenterDaniel Harsha,
617-495-4347Associate Director for Communications,
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