Brings two decades of experience in fintech, e-commerce and payments to drive an era of innovation, growth and operational excellence

Today, CSG® (NASDAQ: CSGS) named payments veteran Saurabh Joshi its new president of Payments. His appointment adds deep payments and fintech expertise that has helped large and small companies achieve more than they thought possible in the global market by creating a shared vision that puts the customer first.

“I am very excited to welcome Saurabh to Team CSG,” said Liz Bauer, chief experience officer, CSG. “Saurabh has a proven track record as a growth-oriented and strategic payments leader with global industry experience in delivering impactful business value for merchants, partners and customers and expanding into new verticals and geographies. He is a values-based leader that will unleash the full potential of this talented group of employees. He will be instrumental in driving our growth as we enter a new era in Payments.”

“I am honored to step into the role of president of Payments at CSG at a time when the company is accelerating our strategic transformation,” said Joshi. “CSG’s core principles resonate deeply with me as we bring a holistic focus to truly serving our customers’ needs through secure, scalable and efficient payment solutions. As the payments landscape evolves, I believe CSG is uniquely positioned to build on our strong foundation while capitalizing on growth trends to maintain our edge in the market.”

Joshi will be responsible for overseeing CSG’s Payments portfolio, CSG Forte, including the strategic vision, product innovation, revenue growth, business development and operational improvements.

Joshi brings over 20 years of experience in technology, revenue management and strategy functions across payments, fintech and e-commerce. He most recently served as North America's senior vice president and general manager at Western Union. Before that, he held senior leadership roles at Better Mortgages, PayPal Inc., Rocket Internet and Goldman Sachs, where he led transformational strategies that drove revenue and margin growth, boosted customer loyalty and improved operational excellence.

Joshi received his MBA from The Wharton School at the University of Pennsylvania and graduated from Baruch College with a master’s in finance, from the New Jersey Institute of Technology with a master’s in computer and information sciences and from the University of Mumbai with a bachelor’s in computer software engineering.

About CSG

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.

CSG Forte delivers digital payments solutions that help organizations scale faster and smarter. With CSG Forte, organizations process omnichannel payments across a best of breed, PCI-compliant digital platform that allows customers to make any payments, via any channel, at any time. Our award-winning technology empowers organizations to modernize how customers pay bills, increasing on-time payments and customer satisfaction while using a single low-code, unified digital platform. CSG Forte processes 168 million customer payments annually, totaling over $118 billion in payments, for more than 114,000 merchants across government, telecom, property management, healthcare and other industries.

To learn more, visit www.csgi.com and www.forte.net and connect with us on LinkedIn and Twitter.

Kristine Østergaard Public Relations +44 (0)79 2047 7204 kristine.ostergaard@csgi.com

John Rea Investor Relations +1 (210) 687-4409 john.rea@csgi.com

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