Wipro Launches On-Premise GenAI Solution with Hewlett Packard Enterprise
13 Juni 2024 - 2:47PM
Business Wire
This innovative platform is engineered to drive
operational excellence and enhance customer engagement
Wipro (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading technology
services and consulting company, announced a strategic
collaboration with Hewlett Packard Enterprise (HPE) to launch a
GenAI solution within the new Customer Experience Center (CEC) at
the Wipro Cloud Studio’s Kodathi office to serve customers
globally. The solution will leverage Wipro's Smart Operations
platform and HPE Machine Learning Development Environment to
enhance operational efficiency and customer experience.
The solution will be designed to reduce Mean Time to Resolution
(MTTR) duration for GenAI applications by about 50% based on field
testing results, decrease the inflow of incidents by 30%, increase
Overall Equipment Effectiveness (OEE), and reduce process cycle
time to drive ongoing operational excellence. It will benefit
industries heavily reliant on customer service, IT support, and
operations such as financial services, healthcare, and
manufacturing sectors.
Further, the solution will provide clients with the flexibility
to select from a diverse range of Large Language Models (LLMs),
depending on their unique business needs.
Jo Debecker, Managing Partner and Global Head, Wipro
FullStride Cloud, said, “The co-creation of this GenAI platform
is a testament to our longstanding strategic partnership with HPE
and to our unwavering commitment to delivering advanced AI
solutions within our new Customer Experience Center. This
practice-specific center will showcase the potential of HPE Machine
Learning Development Environment along with Wipro’s cutting-edge
solutions. Together we will continue to push the boundaries of
innovation to ensure our clients realize their business
ambitions.”
Marc Waters, Senior Vice President, Global Sales, HPE,
said, “Our collaboration with Wipro is well proven over many years
and this expansion to include AI solutions is an exciting
progression. Wipro’s deep technical expertise and HPE’s AI
technology are a powerful combination that will accelerate time to
value for our customers. By including HPE Machine Learning
Development Environment as part of Wipro’s GenAI customer
experience, we will enable customers to develop and deploy AI
models faster by integrating with popular machine learning
frameworks and simplifying data preparation.”
About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading
technology services and consulting company focused on building
innovative solutions that address clients’ most complex digital
transformation needs. Leveraging our holistic portfolio of
capabilities in consulting, design, engineering, and operations, we
help clients realize their boldest ambitions and build
future-ready, sustainable businesses. With over 230,000 employees
and business partners across 65 countries, we deliver on the
promise of helping our customers, colleagues, and communities
thrive in an ever-changing world. For additional information, visit
us at www.wipro.com.
Forward-Looking Statements
The forward-looking statements contained herein represent
Wipro’s beliefs regarding future events, many of which are by their
nature, inherently uncertain and outside Wipro’s control. Such
statements include, but are not limited to, statements regarding
Wipro’s growth prospects, its future financial operating results,
and its plans, expectations and intentions. Wipro cautions readers
that the forward-looking statements contained herein are subject to
risks and uncertainties that could cause actual results to differ
materially from the results anticipated by such statements. Such
risks and uncertainties include, but are not limited to, risks and
uncertainties regarding fluctuations in our earnings, revenue and
profits, our ability to generate and manage growth, complete
proposed corporate actions, intense competition in IT services, our
ability to maintain our cost advantage, wage increases in India,
our ability to attract and retain highly skilled professionals,
time and cost overruns on fixed-price, fixed-time frame contracts,
client concentration, restrictions on immigration, our ability to
manage our international operations, reduced demand for technology
in our key focus areas, disruptions in telecommunication networks,
our ability to successfully complete and integrate potential
acquisitions, liability for damages on our service contracts, the
success of the companies in which we make strategic investments,
withdrawal of fiscal governmental incentives, political
instability, war, legal restrictions on raising capital or
acquiring companies outside India, unauthorized use of our
intellectual property and general economic conditions affecting our
business and industry.
Additional risks that could affect our future operating results
are more fully described in our filings with the United States
Securities and Exchange Commission, including, but not limited to,
Annual Reports on Form 20-F. These filings are available at
www.sec.gov. We may, from time to time, make additional written and
oral forward-looking statements, including statements contained in
the company’s filings with the Securities and Exchange Commission
and our reports to shareholders. We do not undertake to update any
forward-looking statement that may be made from time to time by us
or on our behalf.
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