TELUS International Celebrates the Launch of Eco-Friendly Site in Morocco As Part of Its Expansion into EMEA
28 November 2023 - 12:45PM
Business Wire
New site opens with 500+ employees providing AI
data solutions and CX services; more than 95% of new hires are
trilingual, speaking English, French and Arabic
TELUS International (NYSE and TSX: TIXT), a leading digital
customer experience innovator that designs, builds and delivers
next-generation solutions, including artificial intelligence (AI)
and content moderation, today announced the official opening of its
latest site in Casablanca, Morocco. The newly constructed,
state-of-the-art facility is part of the company's recent expansion
into Africa and combines cutting-edge technology with an
environmentally-friendly ethos.
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TELUS International Celebrates the Launch
of Eco-Friendly Site in Morocco (Photo: Business Wire)
“I would like to congratulate our TELUS International team on
achieving this milestone in our company’s global expansion within
the EMEA region. Our site in Casablanca is a testament to our
ongoing commitment to responsible and strategic growth as we
continue to meet the evolving needs of long-term clients such as
Google, Structube and Travel Planet, and to fulfill the near-term
demand we are seeing for greater diversification in offshore and
nearshore delivery capabilities for AI data solutions, multilingual
customer support and trust and safety services,” said Jeff Puritt,
President and CEO of TELUS International. “We believe that business
success and environmental and social responsibility go hand in
hand, and today’s launch marks a significant step in TELUS
International's commitment to investing sustainably to create a
positive impact in the local community. Moreover, as clients
continue to incorporate AI and generative AI into their businesses,
our diverse global workforce is able to create and enhance the
world's data across more than 500 languages and dialects to enable
better AI and mitigate bias as part of our ‘humanity-in-the-loop’
approach.”
The new seven storey, 7,500 square meter site in Morocco will
open in three phases with an expected completion date in Q3 2024.
Once completed, the site will accommodate more than 800 employees.
The first phase, which launched today, encompasses the ground
floor, first, second and third storeys with features and amenities
such as a recruitment center with interview rooms and testing
areas, training rooms, meeting rooms and breakout areas. The site
also has a cafeteria, gaming area and lactation room as well as a
medical clinic staffed by doctors and nurses designed to support
employee engagement and wellbeing.
Investments in sustainability
More than a technological hub and innovative workplace, the new
TELUS International building is constructed to triple green
certification standards: Bâtiment Bas Carbone/Low Carbon Building
(BBCA), Leadership in Energy and Environmental Design (LEED), High
Environmental Quality (HQE) and OsmoZ – a work environment
certification. Designed with numerous sustainable features, the
building integrates the use of renewable energy through 2,000
square meters of solar panels on the roof, includes more than
11,000 square meters of green space and produces more energy than
it consumes.
Exceptional local talent with multilingual language
capabilities
Morocco is a fast-growing business service hub known for its
exceptional talent pool of young, educated and highly-skilled
digital natives representing a broad spectrum of cultures and
ethnicities, and who are fluent in multiple languages.
“Since the start of our recruiting efforts in the region earlier
this year, we have successfully hired more than five hundred team
members, 95% of whom are fully trilingual and able to support our
clients and their customers in French, English and Arabic,” said
Anthony Lacopo, Vice President, TELUS International in Morocco.
“Having a multilingual and diverse workforce that we can quickly
and effectively scale is so critical in today’s global marketplace.
Brands are increasingly seeking to work with partners like TELUS
International that can help them build connections with consumers
in new markets, test and improve machine learning models and
deliver responsibly-sourced, high quality datasets for their AI
projects.”
From Africa and sites around the world, TELUS International
designs, builds and delivers next-generation solutions, including
digital CX, trust and safety services and AI data solutions, for
global and disruptive brands. If you’d like to learn more about our
sites and services, get in touch today.
About TELUS International
TELUS International (NYSE & TSX: TIXT) designs, builds and
delivers next-generation digital solutions to enhance the customer
experience (CX) for global and disruptive brands. The company’s
services support the full lifecycle of its clients’ digital
transformation journeys, enabling them to more quickly embrace
next-generation digital technologies to deliver better business
outcomes. TELUS International’s integrated solutions span digital
strategy, innovation, consulting and design, IT lifecycle including
managed solutions, intelligent automation and end-to-end AI data
solutions including computer vision capabilities, as well as
omnichannel CX and trust and safety solutions including content
moderation. Fueling all stages of company growth, TELUS
International partners with brands across strategic industry
verticals, including tech and games, communications and media,
ecommerce and fintech, banking, financial services and insurance,
healthcare, and others.
TELUS International’s unique caring culture promotes diversity
and inclusivity through its policies, team member resource groups
and workshops, and equal employment opportunity hiring practices
across the regions where it operates. Since 2007, the company has
positively impacted the lives of more than 1.2 million citizens
around the world, building stronger communities and helping those
in need through large-scale volunteer events and charitable giving.
Five TELUS International Community Boards have provided $5.4
million in funding to grassroots charitable organizations since
2011. Learn more at: telusinternational.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20231128473614/en/
TELUS International Media Relations Ali Wilson (604)
328-7093 media.relations@telusinternational.com
TELUS International Investor Relations Jason Mayr (604)
695-3455 ir@telusinternational.com
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