ComEd Launches New Assistance Programs to Help Families Working to Make Ends Meet
Administration of offerings addresses requests
to make it easier for families to access bill-assistance and
As local communities continue to face economic hardships, ComEd
is stepping up with new and enhanced customer-assistance options
that will make more customers aware of the help available, provide
more grants to help with electric bills, and remove barriers
customers sometimes face when accessing assistance options.
ComEd introduced three of these newest options on Saturday, Jan.
7, at a Community Resource Fair held in collaboration with Pastor
Corey Brooks and Project H.O.O.D. (Helping Others Obtain Destiny)
in the city’s West Woodlawn neighborhood. ComEd’s collaboration
with Project H.O.O.D. took place during the organization’s regular
food giveaway and provided families access to a number of agencies
– including ComEd representatives – who could help with
bill-assistance and career planning.
This event, and the new customer-assistance options introduced,
were informed by a ComEd-commissioned study that looked at how to
support customers in light of CEJA’s ambitious goals for creating
an equitable transition to a decarbonized future. This work helped
ComEd better understand the inequities that have long impacted many
of our communities, the barriers people within these communities
face, and identify opportunities to help these individuals overcome
these barriers. The study was conducted by ILLUME Advising and IEc,
national policy experts that have done similar studies for states
like California and New York and have a deep and broad
understanding of disadvantaged communities. This is the first time
an energy company has commissioned a study of this type.
The research team conducted interviews with more than two dozen
community stakeholders. Along with this research, these interviews
helped the team understand how ComEd could increase its impact by
collaborating with existing community networks to bolster awareness
of assistance options available and help provide skills and
training in next-generation technologies to support communities’
workforce of the future. Additionally, the study identified
barriers and opportunities ComEd cannot directly address but can
advocate for in partnership with other organizations and regulators
to break down those barriers.
“To better anticipate the changing needs of the communities
ComEd serves, we’ve spoken to a number of local leaders and public
officials, including Chicago Mayor Lightfoot who is looking to
businesses like ComEd to join forces to create solutions,” said Gil
C. Quiniones, ComEd CEO. “My takeaway is that families don’t just
need help paying bills, they need that help to be both easier to
access and more immediate.”
ComEd chose to launch its newest programs with Project H.O.O.D.
because of its history of addressing the needs of its community and
local families. Project H.O.O.D. has proudly served the Woodlawn
and Englewood communities for over a decade.
“As we seek to transform the lives our community members, it is
a great pleasure to work with ComEd and other support organizations
to ensure that families are fed and have access to critical and
timely resources,” said Pastor Brooks.
ComEd customers who are unable to attend its community events
can access the same assistance options through ComEd’s Smart
Assistance Manager, or ComEd.com/SAM. SAM is a free online,
self-service tool that helps families and individuals more easily
access financial-assistance and energy-saving options that are
available to them, based on their income and household size.
ComEd’s new assistance offerings
- Catch Up and Save: A two-part program that first
provides monthly credits to a customer’s bill to eliminate past-due
balances. To help families save on future energy bills, the program
also provides a free energy savings kit, while supplies last. Each
kit includes home products designed to help lower home energy use
while improving the efficiency of the home.
- Fresh Start Services: To help customers become aware of
and navigate the options available to manage bills and energy use,
ComEd offers both online and person-to-person help. This service
also offers customers tools that will alert them when their energy
use is trending higher than usual and help them be aware of
financial assistance programs they may be eligible for.
- Your Neighbor Fund: To be funded by donations from
ComEd’s 6,000 employees who proudly work and live in the
communities the energy company serves. This fund, managed in
collaboration with Neighborhood Housing Services, provides another
needed source of grant money to help limited-income families pay
their ComEd bill.
These offerings add to the range of programs to which ComEd can
connect income-eligible families and individuals to help them
manage energy bills and access clean-energy options. They include
federal grants like LIHEAP, payment assistance options,
energy-efficiency offerings, community solar programs and more.
ComEd customers can access all of the energy company’s support
options at ComEd.com/SAM. Customers without internet access can
call ComEd at 800-334-7661 (800-EDISON1), Monday
through Friday from 7 a.m. to 7 p.m.
ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ:
EXC), a Fortune 200 energy company with approximately 10 million
electricity and natural gas customers – the largest number of
customers in the U.S. ComEd powers the lives of more than 4 million
customers across northern Illinois, or 70 percent of the state’s
population. For more information visit ComEd.com and connect with
the company on Facebook, Twitter, Instagram and YouTube.
About Project H.O.O.D. (Helping Others Obtain
At Project H.O.O.D., we provide mentorship, training, and
community for residents of Woodlawn and Englewood. We care for our
neighbors through services that empower. Our goal to end the cycle
of poverty, violence, and incarceration drives us. We believe all
people hold the power to transform their own lives and become
peacemakers, leaders, and entrepreneurs.
version on businesswire.com: https://www.businesswire.com/news/home/20230109005623/en/
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