Alight Expands Engagement Experience With Latest Release of Alight Worklife®
31 Juli 2023 - 6:25PM
Business Wire
The second major release of Alight Worklife for 2023 builds on
the platform’s AI foundation, comprehensive set of content and its
extensive integrations
Introduces new capabilities and experience enhancements to boost
employee wellbeing and employer business outcomes
Alight, Inc. (NYSE: ALIT), a leading cloud-based human capital
and technology services provider, today announced the second major
release of Alight Worklife, its employee experience platform, for
2023. The latest release delivers new digital experience features,
expanded platform integrations and tooling, and enhanced guidance
capabilities within the Alight Worklife platform to increase
employee engagement, while providing employers with robust tools to
increase the ROI of their HR and benefits programs.
“Alight Worklife continues to serve as a powerful employee
engagement and experience platform that is delivering compelling
business outcomes for our clients,” said Josh Welch, SVP of Product
at Alight. “The latest release drives employee engagement further
by delivering a great digital experience designed to connect
employees to their wellbeing ecosystem, unlocking untapped value
for both employees and employers. This is resonating across
organizations as we see an increase in overall digital engagement
traffic and mobile users and digital customer satisfaction scores
remain very high. The momentum we’re seeing with Alight Worklife is
truly exciting and we are thrilled to be delivering another release
of exciting enhancements to our valued customers.”
Key innovation features of Alight Worklife - 2023 Release 2
include:
- Mobile-enabled engagement: Alight Worklife’s mobile user
engagement features continue to expand, aimed at simplifying access
to important information and tasks anytime, anywhere.
- The Alight mobile app now features integrated to-dos across the
HR and benefits ecosystem, new mobile-friendly employee journeys,
and additional capabilities for embedded video communications.
- Alight’s AI-based virtual assistant, Ask Lisa, can now respond
to even deeper employee inquiries with specific, personalized
information such as spending account claim decisions to debit card
status and even benefit payment information for inactive
employees.
- Enhanced platform tooling: This release introduces
Alight’s Control Center, an all-new centralized, self-service
administrator tooling suite fully integrated into the Alight
Worklife platform. Alight’s Control Center integrates tools and
insights for administrator roles to increase productivity and
simplify daily administration through enhanced self-service
technology. As part of the new Alight Control Center,
administrators can more easily produce and manage Alight Worklife
content through new creation tools, flexible configurations, easy
step-by-step flows and upgraded security.
- Expanded platform ecosystem: This latest release brings
a significant expansion in partner integrations and content
libraries that enable Alight’s portal experience and AI-based
Program Optimization solution on Alight Worklife. The platform now
integrates over 115 program detail pages across 65 vendors,
enabling growing plug & play content and promotions for
employer’s most important program investments.
- New Journeys: Additional enhancements also include new
Journeys for employees on Alight Worklife such as building and
caring for your family, caring for your mind and body, and starting
a new job. With these new Journeys, employers can create a highly
personalized, guided experience in which employees can quickly find
and utilize the programs that improve their personal and family
wellbeing.
- Optimized health decisions: Alight Worklife users now
have all-new, self-service features to help them optimize critical
health and wellbeing decisions from enrollment through navigating
personal health care needs for themselves and their families.
- Ask Lisa is now equipped to streamline the annual enrollment
experience for employees with the option to easily re-enroll into
their current benefit programs and contributions automatically
through the digital assistant. As well, the benefits enrollment
experience receives multiple upgrades to simplify, streamline, and
maximize effectiveness of the benefit enrollment processes. For
example, users can now easily restore enrollment progress, access
additional plan design information during enrollment, and more
effectively compare plan design changes year-over-year.
- Alight’s Health Navigation gains a brand-new digital Health Pro
Connection experience, fully integrated into the Alight Worklife
platform. Users needing guidance for their health care needs can
now easily choose between new expanded self-service capabilities,
or connect to personalized assistance with a live Health Pro. The
new digital resource combines Alight’s Smart Select MD®
provider search, digital ID card, insurance details, integrated
case management, and a Health Pro live message center to help users
more effectively manage their complex health care needs.
- Advanced customer care technology: Alight has added new
features for the live customer care channel, including new natural
language technology and smart routing capabilities that more easily
and seamlessly connect users to the right resource at a faster
speed through new natural language and intent technology.
With a steadfast dedication to driving organizational outcomes
and holistic employee wellbeing, the second release of Alight
Worklife in 2023 is focused on further delivering unparalleled
value to employers and their employees. Learn more about Alight
Worklife at alight.com/alight-worklife.
Forward-Looking Statements
This press release contains forward-looking statements within
the meaning of Section 27A of the Securities Act of 1933, as
amended (the “Securities Act”), and Section 21E of the Securities
Exchange Act of 1934, as amended. These statements include, but are
not limited to, statements related to the expectations regarding
the performance and outlook for Alight’s business, financial
results, liquidity and capital resources, and other non-historical
statements, including statements with respect to anticipated
utilization of and benefits derived from technology features and
functionality provided by Alight. In some cases, these
forward-looking statements can be identified by the use of words
such as “outlook,” “believes,” “expects,” “potential,” “continues,”
“may,” “will,” “should,” “could,” “seeks,” “projects,” “predicts,”
“intends,” “plans,” “estimates,” “anticipates” or the negative
version of these words or other comparable words. Such
forward-looking statements are subject to various risks and
uncertainties including, among others, those described in the
forward-looking statements can be found under the section entitled
“Risk Factors” of Alight’s Annual Report on Form 10-K, filed with
the Securities and Exchange Commission (the "SEC") on March 1,
2023, as such factors may be updated from time to time in Alight's
filings with the SEC, which are, or will be, accessible on the
SEC's website at www.sec.gov. Accordingly, there are or will be
important factors that could cause actual outcomes or results to
differ materially from those indicated in these statements. These
factors should not be construed as exhaustive and should be
considered along with other factors noted in this presentation and
in Alight’s filings with the SEC. Alight undertakes no obligation
to publicly update or review any forward-looking statement, whether
as a result of new information, future developments or otherwise,
except as required by law.
About Alight Solutions
Alight is a leading cloud-based human capital technology and
services provider that powers confident health, wealth and
wellbeing decisions for 36 million people and dependents. Our
Alight Worklife® platform combines data and analytics with a
simple, seamless user experience. Supported by our global delivery
capabilities, Alight Worklife is transforming the employee
experience for people around the world. With personalized,
data-driven health, wealth, pay and wellbeing insights, Alight
brings people the security of better outcomes and peace of mind
throughout life’s big moments and most important decisions. Learn
how Alight unlocks growth for organizations of all sizes at
alight.com.
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Mariana Fischbach mariana.fischbach@alight.com
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