PROVO, Utah and SEATTLE, March 23,
2021 /PRNewswire/ -- Qualtrics (Nasdaq: XM), the world's No.
1 Experience Management (XM) Platform and creator of the XM
category, today announced that Harry
Rosen, Canada's leading
luxury menswear retailer, has selected Qualtrics CustomerXM™ and
EmployeeXM™ to design and improve experiences across the business.
The company's path toward digital transformation is deeply rooted
in providing customers with the same seamless experience online
that they've historically received in-store and empowering
employees with an environment where they feel heard and
supported.
Harry Rosen has re-imagined their
business model in the face of the COVID-19 pandemic, embracing an
accelerated digital strategy that has driven exponential online
growth and propelled a superior virtual experience.
With Qualtrics, Harry Rosen will
use deep customer insights from areas such as shopping preferences,
packaging, and delivery and post-purchase to continuously elevate
both its in-store and online experience and build on its legacy as
the trusted Canadian authority in men's fashion and style advice.
The retailer will apply these insights across the business,
including — but not limited to — merchandise selection, store &
e-commerce experience, marketing communications, and clothing
advisor training.
The menswear brand will also boost its employee experience
program, leveraging Qualtrics to get to the heart of workforce
feedback and concerns and quickly identify where action needs to be
taken. The company is focused on strengthening its employee-centric
culture by capturing continuous feedback in areas like onboarding,
collaboration, training, mentorship, and others to increase
engagement, productivity, and innovation.
Originally founded in 1954, Harry
Rosen's reputation as a storied service brand is defined by
deeply personalized interactions and enduring customer-employee
relationships. With connected employee and customer experience
programs, Harry Rosen can both
optimize its customer-centric culture and boost employee listening
and engagement.
"For 67 years, everything we've achieved has been anchored by
our people doing whatever it takes to help our clients in big and
important moments," said Ian Rosen,
Executive Vice President of Digital and Strategy, Harry Rosen. "Qualtrics allows us to scale up
what we're good at by keeping us focused on what matters — and by
getting us the data and information to help us mobilize and act as
quickly as possible."
"The companies who have emerged as leaders in the face of
COVID-19 are constantly listening to their customers and employees,
acting quickly on the insights, and closing feedback loops at a
higher rate than others," said Jay
Choi, Chief Product Officer, Qualtrics. "Harry Rosen has always shown an industry-leading
commitment to creating flawless experiences — and with Qualtrics,
they can leverage the digital tools and insights necessary to
broaden their reach and drive meaningful results by serving
customers at every step of the journey."
About Qualtrics
Qualtrics, the world's No. 1
Experience Management (XM) platform and creator of the XM category,
is changing the way organizations manage and improve the four core
experiences of business—customer, employee, product, and brand.
Over 13,500 organizations around the world are using Qualtrics to
listen, understand, and take action on experience data
(X-data™)—the beliefs, emotions, and intentions that tell you why
things are happening, and what to do about it. The Qualtrics XM
Platform™ is a system of action that helps businesses attract
customers who stay longer and buy more, engage employees who build
a positive culture, develop breakthrough products people love, and
build a brand people are passionate about. To learn more, please
visit qualtrics.com.
About Harry
Rosen
Harry Rosen is
Canada's leading quality menswear
retailer. Founded in 1954 by the man whose name the chain still
bears, the eponymous store has grown from a single 500-square-foot
store in Toronto to become a
powerhouse in Canadian retailing with 17 stores across Canada and a robust e-commerce offering.
Harry Rosen stores and its website
offer extensive collections from the world's finest labels, the
latest must-have designers and its very own Harry Rosen Signature
brand. Whether in-store, online, via social media or at any other
touchpoint, Harry Rosen is known for
providing a personalized and outstanding customer experience. This
trust has been gained through decades of helping men feel good and
do good in their personal and professional lives.
Contact: press@qualtrics.com
View original
content:http://www.prnewswire.com/news-releases/harry-rosen-chooses-qualtrics-to-personalize-experiences-and-boost-engagement-for-customers-and-employees-301253030.html
SOURCE Qualtrics