PKSI Primus Knowledge Solutions (MM)

Primus Announces Date for 2003 Fourth Quarter Conference Call And Earnings Release SEATTLE, Feb. 11 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions, Inc. , a leader in knowledge management solutions, will report financial results for the quarter ended December 31, 2003 after the close of the market on February 12, 2004. This announcement will supplement the preliminary financial results for the fourth quarter of 2003 originally announced on January 28, 2004. Michael Brochu, president and chief executive officer, and Ron Stevens, chief financial officer, invite you to participate in a conference call on Thursday, February 12th at 5:00 p.m. EST (2:00 p.m. PST) reviewing 2003 fourth quarter and year-end financial results. The conference call number is 800-374-1745. Please call five minutes in advance to ensure that you are connected prior to the presentation. A playback of the call will be made available for two weeks, two hours after the completion of the call and the call will also beavailable for playback via Primus' website at http://www.primus.com/. Playback call numbers are 800-642-1687 for domestic calls and 706-645-9291 for international calls. The passcode for the playback is 5529648. About Primus Founded in 1986, PrimusKnowledge Solutions develops award-winning software solutions that power self-service to assisted service offerings for mid-market and Global 2000 organizations. Primus knowledge sharing software is used today in call centers, help desks, and Web self service environments to increase customer satisfaction, improve employee efficiency, and lower operating costs. Primus continues to receive industry accolades for its robust product suite. In 2003 alone, Primus received the STAR Award for "Best SupportTechnology Vendor" from the Service & Support Professionals Association (SSPA), was recognized for its trend-setting products and named one of the "100 Companies that Matter in Knowledge Management" by KMWorld magazine, and received the 2003 CRM Excellence Award from the editors of Customer Interaction Solutions magazine. Global organizations such as 3Com, Airbus, The Boeing Company, CompuCom, Eastman Kodak Co., EMC, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Motorola, and T-Mobile rely on Primus technology to enhance their customer service and support initiatives. Visit http://www.primus.com/ for more information. NOTE: Primus and Primus Knowledge Solutions are registered trademarks of Primus Knowledge Solutions, Inc. Other products and companynames mentioned in this press release may be the trademarks of their respective owners. DATASOURCE: Primus Knowledge Solutions, Inc. CONTACT: Investor Relations, +1-206-834-8341, or , or Public Relations, +1-206-834-8325, or , both of Primus Knowledge Solutions, Inc. Web site: http://www.primus.com/

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