Press release : Orange Belgium and Orange Polska partner with Salesforce and Vlocity to strengthen their Digital Transformation
28 März 2018 - 11:00AM
Press Release
Brussels, 28 March 2018
Orange Belgium and
Orange Polska partner with Salesforce and Vlocity to strengthen
their Digital Transformation
Orange Belgium and Orange Polska announced today
that they signed an agreement with Salesforce, the global leader in
CRM, and Vlocity, a leading industry cloud company. Salesforce and
Vlocity will help Orange achieve business agility faster and reduce
time to market by leveraging cloud-based solutions across Orange's
digital and assisted channels.
Given today's digital landscape, it has become
imperative for Orange to strengthen its position in mobile and
convergence markets with a customer-centric focus. Thanks to the
expertise of Salesforce and Vlocity, Orange can further improve the
quality of its customer experience by introducing a robust
omnichannel experience for its customers. In addition, Orange sales
teams and channel partners will be able to sell new innovative
products and services smarter, helping them go the extra mile for
Orange customers.
Orange Belgium continues to
digitalise the Orange customer journey
"Orange Belgium continues its digital transformation. Next to
renewing certain levels of our order management, we will now start
strengthening our CRM capabilities and unifying our digital
channels. With this perspective in mind, we partnered up with
Vlocity and Salesforce," said Michaël Trabbia, CEO of Orange
Belgium. "We chose Salesforce and Vlocity because they demonstrate
advantages on multiple fronts, including speed to deployment,
accelerated time-to-market and streamlined service delivery. This
collaboration will indeed enable us to further digitise our
customer journey and to be even more relevant to our customers, who
remain at the heart of the Orange Belgium strategy."
Orange Polska takes a significant
step in its digital transformation
"Orange Polska is moving a step further in its digital
transformation. Having reached a significant level of consolidation
of its digital and sales channels, Orange Polska now aims to offer
a differentiating customer experience." said Jean-François
Fallacher. CEO of Orange Polska. "We choose Vlocity and Salesforce
for their deployment speed but also for their advanced products and
journey management capabilities. This partnership will enable us to
meet our customers' expectations for simple, transparent,
easy-to-use and easy-to-manage offers. Innovation and customer
experience are significant cornerstones of the Orange
strategy."
Salesforce and Vlocity empower
Orange to fully engage in digital transformation
"By embracing the cloud, Orange has taken an important step in its
core mission to achieve outstanding customer connectivity and make
its services easier to access and sell," says Jo Buvens, Country
Manager Salesforce Belgium and Luxembourg. "We're thrilled to be
working with Vlocity on this important project. By leveraging
Vlocity's industry specific cloud solutions and omnichannel
applications, Orange can now fully engage in its digital
transformation."
"We're incredibly excited about this opportunity
to join forces with Salesforce to provide Orange with the
industry-focused digital software that they need to transform the
way they do business," said Dominic Dinardo, EVP and Managing
Director EMEA, Vlocity. "We're thrilled to be selected as Orange's
digital transformation technology and look forward to helping
Orange capture more value from the cloud, reach more customers,
sell smarter and sell more efficiently."
Vlocity Communications takes advantage of the
omnichannel capabilities of Salesforce Service Cloud and includes
comprehensive Enterprise Product Catalog, CPQ
(Configure-Price-Quote), Contract Management, Retail Clienteling
and Order Management functionality, and a comprehensive library of
pre-built sales, service and billing inquiry management processes.
Engineered specifically for communications service providers,
Vlocity Communications conforms to TM Forum industry standards, and
integrates flexibly with third-party systems through pre-built APIs
and web services. For more information on Vlocity Communications,
pleaseclick here.
Salesforce and others are among
the trademarks ofsalesforce.com, inc.
Salesforce, the global CRM leader, empowers
companies to connect with their customers in a whole new way. For
more information about Salesforce (NYSE: CRM),
visit: www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco, with offices in Europe and Asia, and
trades on the New York Stock Exchange under the ticker symbol
"CRM." For more information please
visit https://www.salesforce.com, or call
1-800-NO-SOFTWARE.
About Vlocity
Vlocity, a Forbes Cloud 100 company and strategic Salesforce ISV,
delivers industry-specific cloud and mobile software that embed
digital, omnichannel processes for customer-centric industries.
Built in partnership with Salesforce, the world's #1 CRM company,
Vlocity is one of Salesforce's fastest growing partners. Vlocity
Industry Cloud Apps embed industry-specific functionality, best
practices and business processes for the Communications &
Media, Insurance & Financial Services, Health Insurance, Energy
and Public Sector industries. Vlocity enables companies to achieve
faster business agility and time to value from the cloud across
digital and traditional channels. Learn more at www.vlocity.com and
follow us at @vlocity.
About Orange Polska
Orange Polska is Poland's leading telecommunication provider,
operating in all segments of the telecom market. We have the
largest technical infrastructure in Poland, enabling us to provide
services and convergent offers based on cutting-edge technologies,
including fiber internet, 4G/LTE mobile data transmission and 4K
TV. We invest intensely in both mobile and fixed networks, our
ambition is to cover more than 5 million households in Poland with
fiber by the end of 2020. Our mobile 4G/LTE network now covers
almost the entire population of Poland.
Orange Polska is one of the most socially committed companies in
the country. The programs of Orange Foundation counteract digital
exclusion and develop digital skills.
Orange Polska is listed on the Warsaw Stock Exchange. We are part
of the global Orange Group.
More information on: https://www.orange.pl; follow us on
Twitter: @Orange_Polska
About Orange
Belgium
Orange Belgium is one of the leading telecommunication operators on
the Belgian market, with over 3 million customers, and in
Luxembourg through its subsidiary Orange Communications Luxembourg.
As a convergent actor, we provide mobile telecommunication
services, internet and TV to private clients, as well as innovative
mobile and fixed line services to businesses. Our high-performance
mobile network supports 2G, 3G, 4G and 4G+ technology and is the
subject of ongoing investments. Orange Belgium is a
subsidiary of the Orange Group, one of the leading European and
African operators for mobile telephony and internet access, as well
as one of the world leaders for telecommunication services to
enterprises. Orange Belgium is listed on the Brussels Stock
Exchange (OBEL). More information on: corporate.orange.be,
www.orange.be or follow us on Twitter :
@pressOrangeBe.
###
Press Contacts
Orange Polska
Wojciech Jabczynski - wojciech.jabczynski@orange.com
Orange Belgium
Annelore Marynissen - annelore.marynissen@orange.com -
+32 (0) 479 01 60 58
Jean-Pascal Bouillon - jean-pascal.bouillon@orange.com
- +32 (0) 473 94 87 31
press@orange.be
Contact investors
Siddy Jobe - ir@orange.be - +32(0)2 745 80 92
Vlocity
Bhava Communications for Vlocity
Rachel Austin
vlocity@bhavacom.com
979-324-7905
Orange Belgium and Orange Polska
partner with Salesforce and Vlocity
Orange Belgium en Orange Polska werken samen met salesforce en
Vlocity
Orange Belgium et Orange Polska s’associent à Salesforce et
Vlocity
This
announcement is distributed by Nasdaq Corporate Solutions on behalf
of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely
responsible for the content, accuracy and originality of the
information contained therein.
Source: Orange Belgium via Globenewswire
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