Hero Program established for field
employees
Today, Rite Aid (NYSE: RAD) announced expanded actions the
company is taking in response to the COVID-19 pandemic. Beginning
immediately, Rite Aid plans to hire 5,000 associates for full and
part-time roles across the country to support store and
distribution center teams. Positions will include cashiers,
pharmacy technicians and distribution center associates. To view
available positions and apply please visit
https://careers.info.riteaid.com/.
Rite Aid Associates
Rite Aid associates are key to providing communities with
medications, essential supplies and COVID-19 related information.
To show appreciation for their exceptional commitment, Rite Aid
created a Hero Program to recognize their efforts.
As part of that program, hourly associates (who work in Rite Aid
stores, RediClinic locations or distribution centers) are receiving
a Hero Pay increase of $2 per hour, which began March 15, 2020, and
is to last through at least May 2, 2020. Additionally, current
retail store management, including pharmacists, distribution center
management and RediClinic professional associates, have received a
Hero Bonus of $1,000. Rite Aid also increased its associate
discount to 35% beginning Tuesday, March 24 until at least the end
of April 2020.
Rite Aid has also established specific guidelines related to
leaves of absence related to COVID-19 to provide greater
flexibility for those impacted by the virus. This includes a
“Pandemic Pay” policy, which ensures associates are compensated if
diagnosed with the virus or quarantined because of exposure.
Rite Aid has implemented specific internal protocols during the
pandemic to keep its associates safe and ready to serve customers.
In addition to allowing associates to wear masks and gloves at
their discretion, Rite Aid is making enhancements to the many
health and safety procedures already in place at its stores. The
company is in the process of installing Plexiglas shields at
pharmacy and front end counters to provide additional protection
for associates and customers.
“Rite Aid is on the front lines in helping Americans cope with
the COVID-19 pandemic,” said Heyward Donigan, president and chief
executive officer, Rite Aid. “We are working around the clock to
ensure we are doing our part to provide Rite Aid’s associates,
customers, and communities with what they need during these
unprecedented times – from medication delivery to ensuring clean,
safe and stocked stores. I couldn’t be more proud of the tireless
work and dedication of the entire team – from our store associates
and pharmacists to all those in our distribution facilities and
across our supply chain. They have shown the true meaning of
teamwork and commitment to meet the challenges our neighbors and
country are facing, and I thank them.”
Rite Aid Customers
To serve the essential needs of patients, RediClinic, a wholly
owned subsidiary of the Rite Aid Corporation, launched a new
telehealth service, RediClinic@Home. The new virtual health program
connects patients to RediClinic clinicians through a video chat
using a patient’s browser-enabled smartphone, tablet, laptop or
desktop device. In the comfort and safety of their homes, patients
have the ability to check in and register online. A provider then
reviews their intake form from their remote location and initiates
the virtual care video visit.
RediClinic@Home video visits are currently available in
Delaware, Pennsylvania and Texas. Most insurance plans are accepted
or patients can pay $49 per visit. Patients can visit
www.RediClinic.com for additional information about the
service.
For the safety of our seniors, we have designated 9 a.m. to 10
a.m. each day as a senior shopping hour to limit exposure for
customers 60 and older. Additionally, each Wednesday in April, Rite
Aid is offering a 30% discount to wellness+ rewards members
over 65.
Rite Aid has also established social distancing procedures that
include marking floor areas in front of the pharmacy and front end
counters with tape to ensure 6-foot separation.
Rite Aid is adhering to any limits set by local municipalities
regarding the number of customers allowed to shop at any one time
in stores.
The company has also established a strict protocol when an
associate is confirmed to have tested positive for COVID-19,
including closing the store for a comprehensive sanitizing regimen
that ensures the store is germ-free before reopening.
Rite Aid has taken these measures to minimize risk in its
stores, offices and distribution centers so that the company can
continue to serve as a critical healthcare resource to people
across the country. The company continues to monitor the situation
closely and take actions to protect its associates, customers, and
communities it serves. Rite Aid also encourages visiting the
Centers for Disease Control and Prevention (CDC) website for the
most up-to-date information and facts on COVID-19.
Rite Aid and COVID-19 - Additional
Information
Medication Availability/Delivery
Home-delivery service from Rite Aid is available upon request
and the company will waive delivery-service fees for eligible
prescriptions. Customers should contact their local Rite Aid
pharmacist for details. Controlled substances and/or refrigerated
medications are not eligible for delivery.
In addition to home delivery, Rite Aid offers drive-throughs for
pickup of prescriptions and over-the-counter products at more than
50 percent of its 2,400+ retail locations. Consumers are also
encouraged to shop RiteAid.com for health and wellness products.
Healthcare professionals and pharmacists are available 24/7 to Rite
Aid wellness+ rewards program members at 1-800-Rite Aid, or
through live chat on www.riteaid.com.
To ensure consumers have access to the medications they need,
Rite Aid pharmacists are partnering with various pharmacy benefit
organizations and local physicians and can speak to customers about
options, including 90-day refills, early refill authorizations and
prescription delivery.
Medication Supply
Rite Aid’s current supply of generic medications is presently
sufficient and the company does not anticipate any significant
near-term supply chain disruptions that will affect its ability to
fill prescriptions. In addition to Rite Aid’s internal supply chain
monitoring, the U.S. Food and Drug Administration (FDA) is closely
monitoring medications that are made outside the U.S., and the
agency has reminded more than 180 manufacturers to notify the FDA
of any potential supply chain disruptions.
Product Supply
Rite Aid is working around the clock to procure products,
including hand sanitizers, cleansers, rubbing alcohol and other
items its customers need. Rite Aid has also significantly increased
staffing levels to fulfill online orders faster, and established
in-store and online purchase limits on certain items to ensure
these products are available to the greatest number of
customers.
Rite Aid Stores
All Rite Aid stores are currently open to assist with
healthcare-related needs. All stores and distribution centers are
following enhanced cleaning and sanitization protocols designed
specifically to prevent the spread of a wide spectrum of viruses,
including COVID-19 and influenza. In addition to third-party
cleaning providers who professionally clean and sanitize Rite Aid
stores, the company has increased the frequency by which its
associates clean high-traffic surfaces throughout the day. Stores
located in high-outbreak areas are receiving special disinfecting
services daily.
About Rite Aid Corporation
Rite Aid Corporation is on the front lines of delivering
healthcare services and retail products to more than 1.6 million
Americans daily. Our pharmacists are uniquely positioned to engage
with customers and improve their health outcomes. We provide an
array of whole being health products and services for the entire
family through over 2,400 retail pharmacy locations across 18
states. Through EnvisionRxOptions, we provide pharmacy benefits and
services to approximately 4 million members nationwide. For more
information, www.riteaid.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200406005482/en/
Media: Chris Savarese 717-975-5718
Christopher.Savarese@riteaid.com
Investors: Byron Purcell 717-975-5809 investor@riteaid.com
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