Cloud Contact Center Provider Raises Series B Funding to Continue Global Expansion and Growth
26 März 2020 - 8:00AM
Business Wire
3CLogic announces latest round of financing for
its leading cloud platform.
3CLogic, a leading provider of cloud contact center solutions
for ServiceNow and other major CRMs, today announced a $9.0M Series
B financing led by Capitan Investment Partners and True Blue
Partners, with participation from Blu Ventures, Force 3 Partners
and other existing investors. The funding will be used to
accelerate 3CLogic’s expansion efforts worldwide, with a special
focus on Global 2000 enterprise companies engaged in digitally
transforming their support and customer services teams.
“We are pleased to join 3CLogic’s existing investor syndicate
and lead this round”, states Tony Rickert, Capitan Managing
Partner. “We have been following the company for some time and are
impressed with the team and their go-to-market strategy. 3CLogic is
right in the middle of some of the most important business
under-currents: Digital Transformation, AI, Voice and speech
analytics.”
In 2019, 3CLogic saw its enterprise revenues grow by 125% and
forecasts continued exponential growth in 2020. The growth comes as
enterprise organizations seek to streamline their internal and
external workflows for their IT Helpdesks, Customer Support and HR
Services Delivery teams across both digital and voice-enabled
channels. Building on this momentum, the company is aggressively
expanding its sales, marketing and customer success teams to meet
the demand.
“Today organizations are seeking to maximize the performance of
their agents by automating repetitive and manual tasks, so that
they may focus on more complex or critical customer or employee
needs”, explains Denis Seynhaeve, CEO at 3CLogic. “Digital channels
and workflows are a key part of that strategy, but voice remains a
vital piece of the customer engagement layer when those digital or
self-service options prove insufficient. The current COVID-19
crisis is making painfully clear the important role human
interactions play within the customer service value chain,”
continues Denis.
As part of its strategy, 3CLogic has focused on enabling large
enterprises to deeply integrate voice features and functionality,
including CTI, IVR, intelligent call routing, reporting, and speech
analytics, with their chosen system of record (ie: ServiceNow, MS
Dynamics, etc.). In addition, its Hybrid Cloud offering has allowed
organizations to quickly adopt cloud-enabled flexibility, such as
the ability to work-from-home, while still leveraging legacy PBX
environments (ie: Cisco, Avaya, etc.).
About 3CLogic
3CLogic is a leading cloud contact center platform modernizing
enterprise communications with their employees and customers. With
deployments on four continents and a growing base of Global 2000
clients, 3CLogic drives digital transformation by improving CX,
organizational efficiency and reporting insights. For more
information, please visit www.3clogic.com.
About Capitan
Capitan Investment Partners provides an investment vehicle and
related management services for investors and family offices
seeking high quality technology investment opportunities.
Investment portfolio includes SaaS, backup and recovery, voice
management, cloud billing, virtual storage, industry-specific cloud
platforms, network management, social media, alternative energy,
nanotechnology, and IoT businesses.
About True Blue Partners
True Blue Partners, headquartered in Silicon Valley, provides
entrepreneurs, and business operators in information technology
with mergers and acquisitions advisory services and agented private
capital financing services to help acquire, grow, capitalize or
monetize their businesses. For more information, please visit
www.truebluepartners.com.
About Blu Ventures
Blu Venture Investors, LLC (BVI) provides early and growth-stage
funding through venture capital and private equity investments to
companies located in the Mid-Atlantic region. Blu Principals are
experienced, successful operating executives with experience in a
broad range of industries and business models. Since 2010, BVI has
invested in 50+ companies, a majority of them in SaaS, BtoB and
cyber-security. For more info. see www.BluVentures.com.
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G. Seynhaeve 240.803.4165 info@3clogic.com