TELUS International a Leader in IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment
06 Dezember 2023 - 12:45PM
Business Wire
More than four billion data annotations
completed across all content types
TELUS International (NYSE and TSX: TIXT), a leading digital
customer experience (CX) innovator that designs, builds and
delivers next-generation solutions, including artificial
intelligence (AI) and content moderation, for global and disruptive
brands, today announced it was named a "Leader" in the IDC
MarketScape: Worldwide Data Labeling Software 2023 Vendor
Assessment. This global assessment evaluated vendors offering data
labeling software technologies and capabilities, including TELUS
International’s proprietary Ground Truth Studios (GT Studios)
platform.
“We believe this prestigious acknowledgment in the IDC
MarketScape underscores TELUS International's ongoing commitment
since 2005 to be a worldwide leader in AI data solutions by
investing in the ongoing advancement and transformative enhancement
of our unique proprietary GT Studios platform in order to
consistently deliver accurate, efficient, scalable and on-time data
labeling solutions for our clients,” said Jeff Puritt, President
and CEO, TELUS International. “TELUS International has a vital role
in unlocking the value of unstructured data within AI/ML
algorithms. Our focus on innovation and passion for excellence
enable us to support our clients’ ambitions to bring new and
complex AI and generative AI use cases to life by harnessing both
platform automation and human intelligence to create diverse and
representative AI training datasets while reducing bias.”
The comprehensive IDC MarketScape report highlights the critical
role of data labeling in fueling the expansion of the machine
learning life-cycle market, particularly in new AI/ML applications
using unstructured data for conversational AI, speech recognition,
sentiment analysis, object detection in autonomous driving and
robotics applications, medical imaging, facial recognition, and
more.
"Data labeling can be expensive, slow, and labor-intensive, but
it's necessary to derive value from AI/ML models using unstructured
data, such as text, images, videos, and audio data,” said Kathy
Lange, Research Director of AI Software at IDC. “New AI-assisted
software platforms, such as TELUS International GT Studios,
dramatically reduce the effort traditionally required by human
labelers, resulting in reduced time and costs for data labeling
while delivering improved quality and accuracy of results.”
The IDC MarketScape noted the following strengths for TELUS
International:
- Enterprise features. In addition to its AI-assisted
labeling capabilities, the offering is highly adaptable and
configurable for clients' unique workflow requirements. It contains
comprehensive data management, workflow orchestration, integrated
analytics, quality control performance dashboards, a host of
security features, and more. All data annotation types are
supported in a single tool, allowing dedicated workers to become
more familiar with the interface and capabilities.
- Global data collection. TELUS International's broad
geographic presence helps companies source and consolidate text,
image, audio, and video data across many countries and regions. It
has collected hundreds of thousands of kilometers of sensor data
for its automotive and consumer electronics clients.
- Scalability. TELUS International's platform supports
large data-intensive projects to support petabytes of data and a
wide range of data and annotation types. The scalability of its
global workforce also supports large, complex, single or multimodal
projects.
TELUS International's fully-automated GT Studios is an
all-in-one platform for data annotation, project and people
management. The platform combines the best of data annotation and
computer vision capabilities with the power of its diverse global
AI Community of 1.2 million professional annotators and linguists.
GT Studios assists brands in building high-quality AI training
datasets for models across various industries and is capable of
handling all data types across 500+ languages and dialects, and
provides:
- Advanced tools that automatically distribute work to the most
qualified global contributors
- Worker seniority system to ensure high-quality data that is
both diverse and representative
- Seamless project and AI Community management with an ability to
scale contributors up and down to meet project demands
- Built-in spot-checks to ensure quality
Upgrade your AI today. Partner with our AI Data Solutions
experts to customize the exact project to advance your machine
learning needs. Let’s connect.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The
research methodology utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
About TELUS International
TELUS International (NYSE & TSX: TIXT) designs, builds and
delivers next-generation digital solutions to enhance the customer
experience (CX) for global and disruptive brands. The company’s
services support the full lifecycle of its clients’ digital
transformation journeys, enabling them to more quickly embrace
next-generation digital technologies to deliver better business
outcomes. TELUS International’s integrated solutions span digital
strategy, innovation, consulting and design, IT lifecycle including
managed solutions, intelligent automation and end-to-end AI data
solutions including computer vision capabilities, as well as
omnichannel CX and trust and safety solutions including content
moderation. Fueling all stages of company growth, TELUS
International partners with brands across strategic industry
verticals, including tech and games, communications and media,
ecommerce and fintech, banking, financial services and insurance,
healthcare, and others.
TELUS International’s unique caring culture promotes diversity
and inclusivity through its policies, team member resource groups
and workshops, and equal employment opportunity hiring practices
across the regions where it operates. Since 2007, the company has
positively impacted the lives of more than 1.2 million citizens
around the world, building stronger communities and helping those
in need through large-scale volunteer events and charitable giving.
Five TELUS International Community Boards have provided $5.4
million in funding to grassroots charitable organizations since
2011. Learn more at: telusinternational.com.
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TELUS International Media Relations Ali Wilson (604)
328-7093 media.relations@telusinternational.com
TELUS International Investor Relations Jason Mayr (604)
695-3455 ir@telusinternational.com
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