Q2 Streamlines Processing for Financial Institutions with New Interface for Visa DPS Disputes
20 Juli 2017 - 5:00PM
Business Wire
Q2’s interface for Visa DPS using
industry-leading CentrixDTS™ decreases costs associated with
transaction dispute resolution between card processor and financial
institutions
Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of secure,
cloud-based digital banking solutions for community-focused
financial institutions (FIs), announced today the launch of its
interface for Visa DPS Disputes using the Centrix Dispute Tracking
System (CentrixDTS™).
CentrixDTS™ simplifies the dispute resolution process and
delivers unmatched efficiency and ease of use for FIs for both
fraud and non-fraud transaction disputes. The industry-leading case
management and Regulation E compliance platform automates what were
previously manual processes and workflows through online forms,
paperless workflows, automated letters and integration into FI core
processing systems. By enabling FIs to initiate a dispute inside
the new interface for Visa DPS Disputes, dispute details and
related forms are electronically passed to Visa DPS—the world’s
largest processor of Visa debit transactions—thus increasing
efficiency throughout the entire resolution process. Manual data
entry into Visa DPS is no longer needed.
“Far too many institutions spend too much time manually
processing disputes, often performing duplicate data entry to track
them, both at the FI and with their card processors,” said Tim
Schnell, general manager and senior vice president of Centrix
Solutions. “When combined with the automated tracking capability of
CentrixDTS™, the interface significantly reduces the effort
required when opening cases with Visa DPS.”
For Gesa Credit Union, the Visa DPS interface is necessary to
maintain operational efficiency. “With the constant increase in the
number of transactions being reported as fraud, having an efficient
process will be key in keeping the work manageable without having
to add additional staff,” said Cheryl Brown, vice president of
operations and program management at the $1.6 billion-asset
institution, headquartered in Richland, Washington. “Using
CentrixDTS™ from the beginning of a claim all the way through the
processing of a chargeback will significantly improve the workflow
and efficiency of our processing.”
CentrixDTS™ is a product of Centrix Solutions, a Q2 company.
Centrix’s products are designed to empower FIs with products and
services to help detect fraud, manage risk and simplify compliance.
For more information on CentrixDTS™, visit
www.q2ebanking.com/centrix or visit www.centrixsolutions.com.
About Q2 Holdings, Inc.
Q2 Holdings, Inc. (Q2) is a leading provider of secure,
cloud-based digital banking solutions headquartered in Austin,
Texas. Q2 is driven by a culture of partnership and dedication
to empowering community-focused banks and credit unions with
digital banking solutions that help them stand apart, scale
smart and grow beyond with retail and commercial
account holders. Q2’s solutions are designed to deliver a
compelling, secure and consistent user experience on any
device and enable customers to improve account holder retention and
to create incremental sales opportunities. To learn more about
Q2, visit www.q2ebanking.com.
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Red Fan CommunicationsEmma Chase, 512-551-9253C:
512-917-4319emma@redfancommunications.com
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