PagerDuty’s Latest Release Delivers Flexibility to Address Urgent, High-Impact Work to Help Customers Save Money, Increase Efficiency, and Transform the Management of Critical Incidents
01 November 2022 - 2:00PM
Business Wire
Expanded capabilities will help customers
improve availability, customer experience, and operational
efficiency when they need it most
PagerDuty Inc. (NYSE:PD), a global leader in digital operations
management, today announced new enhancements to the PagerDuty
Operations Cloud™ to save money, improve operational efficiency,
and maximize uptime while minimizing the disruption and distraction
of critical incidents. The enhancements to PagerDuty’s
award-winning platform not only decrease noise, reduce toil, and
automate manual work so teams can focus on innovation, they enable
digital operations teams to standardize flexible, automatic
incident management on the most resilient digital operations
platform in the market.
As enterprises face rising costs, a slowing economy, increased
pressure on short-handed teams, and exponential proliferation of
data volume and technology complexity, tech workers are saddled
with urgent, high-impact “interrupt work” that erodes productivity,
depletes resources, and puts end-customer loyalty and revenue at
risk. Industry analyst firm IDC1 quantifies the impact of
inefficient incident response at an average of $2,447,878 per
organization per year, which can be dramatically higher when
thousands of customers are impacted. Businesses incur direct,
unplanned costs in the form of lost revenue from outages and
incidents, as well as productivity losses as employees work to
resolve major incidents instead of building new, revenue-generating
features or burning down tech debt.
"Businesses today need PagerDuty's Operations Cloud – a single,
integrated platform for action that improves productivity and
efficiency, increases availability, and reduces incident duration
while delivering intelligent automation to give teams freedom to
innovate," said Sean Scott, Chief Product Development Officer at
PagerDuty. "In the current environment, companies need to control
costs and consolidate software. This can result in significant
change to production environments. PagerDuty protects your
production environment and gives you peace of mind that your
service levels will hold if incidents do occur, keeping your
customers happy."
Highlights from the latest PagerDuty release includes the
following features2:
Integrated Customer-facing PagerDuty
Status Pages: Decrease support volumes and reduce context
switching between separate tools by keeping customers, partners,
and stakeholders aware of services status, in real-time
With PagerDuty Status Pages, when an incident
occurs, users will be able to proactively and securely communicate
real-time operational updates with customers directly from the
PagerDuty Operations Cloud platform, as well as leverage their
preferred audience-specific communication service. Use PagerDuty
Status Pages to improve customer experience, reduce the burden on
support teams, and eliminate the need to maintain separate status
page infrastructure.
More Flexible Incident Workflows:
Drive down incident cost and resolution time while reducing the
risk of manual errors by automating incident response processes
Flexible Incident Workflows mean that teams
can automate tailored workflows triggered by the type of incidents
they manage, including a robust list of incident actions depending
on urgency, status, and priority. For example, users can customize
a major incident workflow that automatically opens a conference
bridge, adds responders, and starts an incident-specific Slack
channel to lessen cognitive load on response teams and keep all
stakeholders aligned, ensuring best practices when seconds
matter.
Configurable AIOps-powered Alert
Grouping: Take hours of engineering time back and improve
productivity by reducing system noise with more granular and
precise time windows to intelligently group alerts
PagerDuty’s AIOps-powered Intelligent Alert
Grouping now offers configurable time windows that let users
further reduce alert noise in their environment. A sample of our
Early Access program shows that teams using this feature see up to
a 45% improvement in the average compression rate on their noisiest
services in a matter of weeks. To help customers get started
quickly, PagerDuty’s machine learning engine will calculate and
recommend the ideal time window for a specific service.
Custom Fields on Incidents for Improved
Relevance and Ease of Use: Resolve any kind of operations
incident faster and eliminate time wasted by jumping between
systems
To provide responders the right information
in the right places, Custom Fields on Incidents now offer the
flexibility to tailor fields within PagerDuty to include use
case-specific contextual information. Teams will be able to
aggregate data from systems of record across the enterprise and
create a 360-degree view of the incident. For customers using
PagerDuty to manage incidents across business functions, Custom
Fields on Incidents makes PagerDuty more accessible across a range
of use cases, including HR, legal, and other domains. Delivering
Custom Fields on Incidents is a major step forward in making the
PagerDuty Operations Cloud more valuable to operations teams beyond
engineering and IT.
To learn more about PagerDuty’s Fall release, join us on
November 3:
https://www.pagerduty.com/resources/webinar/evolve-to-resolve-fewer-incidents-faster-response/
About PagerDuty, Inc.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations
management. In an always-on world, organizations of all sizes trust
PagerDuty to help them deliver a better digital experience to their
customers, every time. Teams use PagerDuty to identify issues and
opportunities in real time and bring together the right people to
fix problems faster and prevent them in the future. Notable
customers include Cisco, Genentech, Electronic Arts, Cox
Automotive, Shopify, Zoom, DoorDash and more. To learn more and try
PagerDuty for free, visit www.pagerduty.com. Follow our blog and
connect with us on Twitter, LinkedIn, YouTube and Facebook. We’re
also hiring, visit https://careers.pagerduty.com/ to learn
more.
Forward-looking Statements
This press release contains forward-looking statements,
including statements regarding the expected availability of new
functionality, including any anticipated benefits, results and
future opportunities related thereto. These forward-looking
statements are not guarantees of future performance and involve
significant risks, uncertainties and other factors that may cause
our actual results, performance or achievements to be materially
different from results, performance or achievements expressed or
implied by the forward-looking statements contained in this
release. For a complete list and description of such risks and
uncertainties, see the company’s Quarterly Report on Form 10-Q for
the fiscal quarter ended July 31, 2022, which is on file with the
U.S. Securities and Exchange Commission (“SEC”), in particular in
the section entitled Risk Factors, and in PagerDuty’s other filings
with the SEC.
1 IDC Business Value White Paper, January 2021 | Doc.
#US47011820 2 The features described herein are either available in
our early access program or coming soon.
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version on businesswire.com: https://www.businesswire.com/news/home/20221101005539/en/
Claude Shy media@pagerduty.com
SOURCE PagerDuty
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