Cash recycling pilot on DN Series® ATMs and CDMs
reduces cash management costs and provides additional services to
customers
MUSCAT,
Oman and HUDSON,
Ohio, Dec. 6, 2023 /PRNewswire/ -- Diebold
Nixdorf (NYSE: DBD) today announced that BankDhofar is the first
bank in the Middle East to utilize
its RM4V cash recycling engine in its DN Series® ATMs
and cash dispensing machines (CDMs). The implementation offers
customers additional banking services and is managed in
collaboration with CNS, Diebold Nixdorf's partner in Oman.
This launch puts BankDhofar at the forefront of customer
centricity and innovation. The DN Series Recycler ATM/CDM has the
capacity to dispense 300 banknotes more than the usual 50 banknotes
and complies with the Central Bank of Oman's cash and fraud detection
protocols. Cash recycling reduces cash management costs for the
bank by accepting, storing and recirculating cash that's deposited
in the ATM. Creating a closed-loop recycling environment that
automatically moves money through the system provides the
additional advantages of extending cash-in-transit (CIT) intervals
and drastically reducing CO2 emissions.
The RM4V technology optimizes the cash storage solutions within
the ATM and is based on a vertical design configuration of the
cassettes without compromising the small footprint of the DN
series. The cash recycling engine also provides:
- Multi-denomination capabilities
- Larger capacity for more banknotes
- More secure transport of banknotes
- Flexible configuration options for dispensing, depositing and
recycling
One of the most important advantages of the Recycler ATM/CDM is
that it functions like a 24x7 mini cashier, which caters to the
diverse needs of individual, medium and large corporate customers.
Apart from NFC-enabled technology that enhances customer experience
through secure and convenient contactless transactions, customers
can increase their withdrawal limits via the BankDhofar mobile app,
thereby gaining access to higher withdrawals.
In 2020, BankDhofar also became the first bank in Oman to install DN Series ATMs. The bank's
commitment to transformation is evident in its remarkable network
expansion aimed at reaching more customers. Starting the year 2022
with 129 ATMs and CDMs, the bank will grow to more than 300 ATMs
and CDMs by the end of 2023. In a strategic move towards a
'phygital' experience, Bank Dhofar also expanded its retail branch
network from 52 (at the beginning of 2022) to 130 branches by
December 2023. This makes BankDhofar
the fastest-growing bank in the region with double-digit growth in
both physical and digital sectors.
Amjad Iqbal Al Lawati, chief
retail banking officer, at BankDhofar said: "Customer
experience is at the heart of everything we do. Investing in
improving technology for a key banking channel such as ATMs/CDMs
will make everyday banking more convenient. We are proud to
announce a significant enhancement in our operational efficiency,
resulting in an even more seamless and accessible experience for
our customers when conducting withdrawals. This advancement is
accompanied by a heightened focus on ensuring a secure environment
for all transactions. Furthermore, our dedicated team remains
committed to actively engaging with customers, fostering
interactions, comprehending their needs, and providing thoughtful
recommendations for tailored financial solutions."
Joe Myers, executive vice
president, Global Banking at Diebold Nixdorf said:
"We are excited that our long-term partner BankDhofar is the first
bank in the Middle East to utilize
our RM4V cash recycling engine. This technology is driving the
recycling market in many countries. The high level of availability
of the DN Series, along with its security and efficiency, continue
to make it the best solution on the market for cash recycling."
About BankDhofar
BankDhofar is one of the best banks
in the region that is responsive to customers' needs and
requirements and sets the standard for the best customer experience
in the banking industry in Oman by using the latest
technologies and providing cutting-edge financial solutions. The
Bank has more than 100 branches and 300 plus ATMs, CDMs, FFMs and
MFKs across Oman. BankDhofar
customer can conduct their banking transactions 24/7 through
internet banking and the award-winning mobile banking app which
offers exclusive financial services. Customers can access the
financial services through a wide network of branches, ATMs, CDMs,
FFMs and MFKs across the Sultanate, operating 24 hours a day
and boasting a highest ATM availability of 99.4%. Website:
www.bankdhofar.com
About Diebold Nixdorf
Diebold Nixdorf (NYSE: DBD),
Incorporated automates, digitizes and transforms the way people
bank and shop. As a partner to the majority of the world's top 100
financial institutions and top 25 global retailers, our integrated
solutions connect digital and physical channels conveniently,
securely and efficiently for millions of consumers each day. The
company has a presence in more than 100 countries with
approximately 21,000 employees worldwide.
Visit www.dieboldnixdorf.com for more information.
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SOURCE Diebold Nixdorf, Incorporated