BBVA Improves Customer Experience with Rollout of ATM for the Future
12 Januar 2011 - 4:00PM
Business Wire
Banco Bilbao Vizcaya Argentaria (NYSE: BBV) and NCR Corporation
(NYSE: NCR) plan to roll out revolutionary concept ATMs called ABIL
that provide BBVA customers with a faster, easier and intuitive
experience through a radical new interface and technology
innovation.
The sleek, streamlined design completely changes the traditional
look and feel of the ATM and looks more like a multimedia device
with internet access to be used in the financial branch. A touch
screen display provides an intuitive interface that is simple and
easy to use and displays relevant service information in a clear
way. For practical and privacy reasons, the screen rotates 90
degrees. A single slot accepts cash, checks and passbooks and
distributes cash and receipts.
The new ATM has been rolled out in Spain with 20 units deployed
in 2010. The bank is planning to install 200 more units in Spain
during 2011, followed by ATMs spread across a number of countries,
including the southern United States and some in South America.
The project is the result of a strategic partnership among BBVA,
NCR Corporation, Fujitsu and the design consultancy IDEO.
“BBVA is constantly looking for ways to strengthen relations
with its customers and the project was not how to further automate
the terminal, but how to humanize the machine,” commented Vicente
Amores, NCR's global director for BBVA. “The result is a new
self-service device based on three qualities: simple, human, and
flexible.”
BBVA Group received the Innovation in Banking Technology award
for its ABIL project by the prestigious magazine The Banker.
About BBVA
BBVA is a global group that offers individual and corporate
customers the most complete range of financial and non-financial
products and services. It enjoys a solid leadership position in the
Spanish market, where it first began its activities over 150 years
ago. It also has a leading franchise in South America; it is the
largest financial institution in Mexico; one of the 15th largest
U.S. commercial banks and one of the few large international groups
operating in China. BBVA employs 104,000 people in over 30
countries around the world, has more than 47 million customers and
900,000 shareholders.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company
leading how the world connects, interacts and transacts with
business. NCR’s assisted- and self-service solutions and
comprehensive support services address the needs of retail,
financial, travel, healthcare, hospitality, entertainment, gaming
and public sector organizations in more than 100 countries. NCR
(www.ncr.com) is headquartered in Duluth, Georgia.
NCR is a trademark of NCR Corporation in the United States and
other countries.
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