Pilot project will gain insights on spam
rejection performance and customer experience
SEATTLE, June 27,
2022 /PRNewswire/
-- RealNetworks® (NASDAQ: RNWK), a leader in
AI-powered digital media software and services, today
announced a pilot program with Vodafone Germany to launch a
new service called Vodafone CallProtect. Vodafone CallProtect will
warn Vodafone Germany customers of potential fraudulent, scam, or
spam-type calls. The technology behind CallProtect is RealNetworks'
KONTXT®, an AI-based anti-spam solution for messaging
and voice calls, which includes the KONTXT Reputation Service
database.
The benefit of RealNetworks technology is the offering of a rich
feature set for anti-fraud protection for both voice calls and
messaging. Clients of KONTXT decide which modules are activated for
data analysis and customer protection. The Vodafone CallProtect
pilot project will use the KONTXT Android SDK for call enrichment
and the KONTXT Reputation Service for number lookups. The KONTXT
Reputation Service database contains known spam numbers provided
from leading spam database providers. The Reputation Service is
also capable of MSISDN risk rating based on the latest AI/ML
technology.
Vodafone CallProtect will be integrated into the Vodafone Secure
Net service for Android. Vodafone Secure Net is a mobile
network-based security product that helps protect Vodafone
customers' mobile devices. When connected to the Vodafone mobile
network in Germany, it
automatically blocks harmful sites and quickly protects against
viruses before they can cause harm. Secure Net users will be able
to activate and deactivate the service. Once activated, all
incoming calls will be matched against a database to verify if the
calling number is a known spam or scam number. If a positive match
is detected, an informational message is displayed on the user's
phone allowing them to reject the call.
"Global fraudulent call activities increased substantially since
the outbreak of the pandemic, which led to the launch of this
initiative," said Mathias Grünwald, Director Sales at RealNetworks.
"We are excited about Vodafone's decision to partner with
RealNetworks to take advantage of our leading anti-fraud solution
KONTXT to protect their customers".
CallProtect will be provided for free to existing Vodafone
Secure Net users in Germany. The
pilot project will be active for six months starting from the
launch of the CallProtect service. The goal of the pilot is to gain
insights about user acceptance and assess the performance of the
service.
About RealNetworks' KONTXT
Building on a rich history of digital media expertise and
innovation, RealNetworks® has created a new
generation of products that employ best-in-class artificial
intelligence and machine learning to enhance and secure our daily
lives. KONTXT® (kontxt.com) is an
industry-leading NLP (Natural Language Processing) platform for
categorizing and blocking spam and fraudulent text
messages, images, and voice calls, to
help carriers build customer loyalty and drive new
revenue through text message classification and
antispam. For more information,
visit: realnetworks.com.
Media Contact:
Deena Rataezyk
drataezyk@realnetworks.com
425-373-6100
http://www.kontxt.com
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SOURCE RealNetworks, Inc.