The City of Virginia Beach Offers New VBePay.com Online Payment Portal
15 Dezember 2014 - 5:03PM
Business Wire
Citizens are now enjoying a single convenient
location to safely pay online
The City of Virginia Beach Treasurer’s Office is pleased to
announce the launch of the new VBePay.com Online Payment Portal.
This new, mobile-optimized bill presentment and payment solution
simplifies the user experience by enabling secure payment and
tracking of various types of bills online, all in a single
convenient location. Citizens can view and pay their bills online,
24/7, and receive email notifications when bills are available.
“We continually look for opportunities to improve our citizens’
experience with the City and we are very excited to be doing just
that through this new online payment portal,” said Rickie L.
Richards, Chief Deputy Treasurer, City of Virginia Beach. “Virginia
Interactive couldn’t have been easier to work with and we
anticipate even greater success as we continue to work with them to
incorporate additional features and payment types into the
portal.”
Virginia Beach partnered with Virginia Interactive to implement
the service in a phased rollout starting with personal property tax
payments in August 2014, followed by real estate tax payments in
October, and parking ticket payments in early December. The new
service provides a single convenient location where citizens can
create an online user account, search and associate their various
bills, and enroll to receive electronic billing and reminders via
email. The first phase of the project was designed, developed, and
ready for testing in less than 30 days with over 1,600 customers
registered to use the service making over 6,600 payments in the
first two weeks. The service is scalable and the City is already
planning to add additional payment types and new enhancements in
the near future.
The portal was designed to keep pace with changing social
habits, shifting demographics, evolving citizen demands and
emerging technologies. Additional key features include:
- Ability to create a secure user account
for facilitating future transactions
- Enrollment for email notifications and
e-billing
- View billing and payment history for
each account
- Enable users to update billing address
and phone number
- One-time payments for citizens choosing
not to establish a user account
- Shopping cart – pay multiple bills
together with a single transaction
- Secure, credit card and e-check payment
options
- Robust administrative and reporting
tools for the City
The profile-based access to the public interface contributes to
a highly usable citizen experience, enabling the user to enter,
review and verify submissions without having to double key common
data. The new mobile friendly layout creates a natural Web
experience with less clutter and increased information delivery.
Additionally, as more customers adopt e-billing and pay online, the
Treasurer’s Office will enjoy reduced manual payment processing
costs, saving valuable time and resources.
About Virginia Interactive
Virginia Interactive, LLC, a wholly owned subsidiary of NIC, is
the driving force behind over 50 state agencies and local online
services, mobile applications and secure payment processing
solutions throughout the Commonwealth of Virginia. For over 16
years, Virginia Interactive’s eGoverment solutions have helped make
government more accessible to constituents while driving time
savings and operational efficiencies.
www.virginiainteractive.com.
About NIC
Founded in 1992, NIC (NASDAQ: EGOV) is the nation's leading
provider of official government websites, online services, and
secure payment processing solutions. The company's innovative
eGovernment services help make government more accessible to
everyone through technology. The family of NIC companies provides
eGovernment solutions for more than 3,500 federal, state, and local
agencies in the United States. Forbes has named NIC as one of the
“100 Best Small Companies in America” five times, most recently
ranked at No.11 (2013), and the company has been included four
times on the Barron’s 400 Index. Additional information is
available at http://www.egov.com.
Virginia InteractiveTravis Sarkees, 804-786-1855General
Managertravis@egov.comorRickie L. Richards, CPA, 757-385-8263Chief
Deputy Treasurerrrichard@vbgov.com
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