- Cognizant's industry expertise and solutions, including the
AI-led Cognizant Neuro®️ suite of platforms, integrated
with ServiceNow's intelligent platform for end-to-end digital
transformation, are expected to accelerate the path toward
building a combined $1 billion
business
- Cognizant is ServiceNow's lead launch partner for end-to-end
observability solutions for cloud applications across
industries
- Cognizant's newly formed internal ServiceNow Business Group
will bring to market AI-powered, integrated offerings designed to
deliver next-generation, cost-optimized solutions for
clients
TEANECK,
N.J. and SANTA CLARA,
Calif., June 28, 2023 /PRNewswire/ -- Cognizant
(NASDAQ: CTSH) and ServiceNow (NYSE: NOW) today announced a
strategic partnership to advance adoption of AI-driven automation
across industries. The expanded alliance is expected to help
accelerate the path toward building a $1
billion combined business for Cognizant and ServiceNow.
Cognizant's ServiceNow Business Group will help joint clients
challenged by rising costs, growing tech debt, manual processes and
sub-optimal customer experiences deploy AI to help drive
improvements in three key areas:
- Enriched operational effectiveness – reimagined managed
services to improve the effectiveness of IT and promote business
stability.
- Enhanced experience – powered by the Cognizant
Neuro®️ suite of AI-led platforms to transform siloed
customer, employee and business experiences to a unified, total
experience.
- Expedited innovation – leveraging the power of Cognizant
domain IP and ServiceNow industry solutions to allow faster
innovation and time to market.
"Across sectors, firms strive to improve their competitiveness,
optimize operations, and deliver better overall experiences, but
face challenges around platform silos and intensive, manual
workflows," said Ravi Kumar S, Cognizant CEO. "Cognizant and
ServiceNow are well-positioned to address these challenges through
the combination of our deep industry expertise, enterprise AI
solutions and ServiceNow's powerful platform, delivering
innovative, cost-effective solutions that enhance the value of our
clients' products and services to their end customers."
"Every CEO is in an innovation race right now. The winners will
embrace AI-led transformation to reinvent how they do business,"
said ServiceNow Chairman and CEO Bill
McDermott. "By combining the power of Cognizant's
solutions and services with the intelligent platform for end-to-end
digital transformation, we will accelerate automation to solve our
customers' toughest challenges. This means organizations in every
industry from healthcare and life sciences to financial services,
can keep pace in this ever-changing environment."
Cognizant's multi-disciplinary ServiceNow Business Group
significantly expands the decade-long relationship between the
companies and will bring to market integrated offerings designed to
solve complex problems, automate operations and enhance employee
and end-customer experiences through the use of AI.
By integrating the power of the Now Platform®️ and
ServiceNow's industry product solutions with Cognizant's domain
expertise and IP, clients will be empowered to move beyond siloed
decision-making and leverage data across the enterprise to drive
enhanced business differentiation, including:
- Elevating customer and employee experiences across the
enterprise through generative AI and hyperautomation of ERP
systems.
- Delivering next-generation service operations through
cloud observability, AIOps and strategic portfolio management.
- Optimizing workflows such as onboarding, credentialing,
and contract and audit management, to streamline inter-enterprise
processes and real-time data exchange.
- Simplifying contact center management to drive
personalized engagement and improve retention.
- Improving asset management for proactive
maintenance and procurement.
- Enabling effective pathways to net zero
emissions through ServiceNow's ESG solution that helps
companies activate ESG strategies programs and initiatives, and
Cognizant's deep IoT expertise and knowledge of ESG processes.
To learn more about the Cognizant ServiceNow partnership, visit
this page.
Use of Forward–Looking Statements
This press release contains "forward–looking statements" about the
expectations, beliefs, plans, and intentions relating
to the strategic partnership between Cognizant and
ServiceNow to accelerate adoption of AI-driven automation
across industries and expand market growth
and/or opportunity. Such statements include statements
regarding future product capabilities and offerings and expected
benefits to the combined business. Forward–looking statements are
subject to known and unknown risks and uncertainties and are based
on potentially inaccurate assumptions that could cause actual
results to differ materially from those expected or implied by the
forward–looking statements. If any such risks or uncertainties
materialize or if any of the assumptions prove incorrect, each of
Cognizant's and ServiceNow's results could differ materially from
the results expressed or implied by the forward–looking statements
made. Neither Cognizant nor ServiceNow undertakes any
obligation, and neither of them intends, to update the
forward–looking statements. Factors that may cause actual results
to differ materially from those in any forward–looking statements
include: (i) delays and unexpected difficulties and expenses in
executing the partnership, delivering the product capabilities
and offerings, or in achieving market growth and/or
opportunity (ii) changes in the regulatory landscape related
to AI, and (iii) uncertainty as to whether sales will justify
the investments in the product capabilities and offerings. Further
information on factors that could affect Cognizant's and
ServiceNow's financial and other results is included in the filings
each of Cognizant and ServiceNow, respectively, makes with the
Securities and Exchange Commission from time to time.
About Cognizant
Cognizant (Nasdaq: CTSH) engineers
modern businesses. We help our clients modernize technology,
reimagine processes and transform experiences so they can stay
ahead in our fast-changing world. Together, we're improving
everyday life. See how at www.cognizant.com or @cognizant.
About ServiceNow
ServiceNow (NYSE: NOW) makes
the world work better for everyone. Our cloud–based platform and
solutions help digitize and unify organizations so that they can
find smarter, faster, better ways to make work flow. So employees
and customers can be more connected, more innovative, and more
agile. And we can all create the future we imagine. The world works
with ServiceNow™. For more information, visit
www.servicenow.com.
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Media Contacts
Benjamin
Gorelick
Cognizant
+1 845.232.8651
Benjamin.gorelick@cognizant.com
Lindsay
Capurro
ServiceNow
+1 503. 551.2655
Press@servicenow.com
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SOURCE Cognizant Technology Solutions