Global Enterprise                     3,606           3,770      (4.4) 
Global Wholesale                      1,591           1,699      (6.4) 
Other                                   129             107      20.6 
Total Operating Revenues              9,790           9,830      (0.4) 
 
Operating Expenses 
Cost of services and sales            5,459           5,457         - 
Selling, general and 
administrative expense                2,151           2,265      (5.0) 
Depreciation and amortization 
expense                               2,033           2,095      (3.0) 
Total Operating Expenses              9,643           9,817      (1.8) 
 
Operating Income                      $ 147            $ 13         * 
Operating Income Margin                 1.5%            0.1% 
 
Segment EBITDA                      $ 2,180         $ 2,108       3.4 
Segment EBITDA Margin                  22.3%           21.4% 
 
 
Footnotes: 
 
     The segment financial results and metrics above are adjusted to exclude 
     the effects of non-operational items, as the Company's chief operating 
     decision maker excludes these items in assessing business unit 
     performance. 
 
     Intersegment transactions have not been eliminated. 
 
     Certain reclassifications have been made, where appropriate, to reflect 
     comparable operating results. 
 
*    Not meaningful 
 
 
Verizon Communications Inc. 
Wireline - Selected Operating Statistics 
 
Unaudited                                 3/31/14       3/31/13    % Change 
 
Connections ('000) 
FiOS Video Subscribers                      5,319         4,895         8.7 
FiOS Internet Subscribers                   6,170         5,612         9.9 
FiOS Digital Voice residence connections    4,350         3,531        23.2 
FiOS Digital connections                   15,839        14,038        12.8 
 
HSI                                         2,861         3,282       (12.8) 
Total Broadband connections                 9,031         8,894         1.5 
Primary residence switched 
access connections                          6,224         7,593       (18.0) 
Primary residence connections              10,574        11,124       (4.9) 
 
Total retail residence voice connections   11,048        11,725       (5.8) 
Total voice connections                    20,733        22,191       (6.6) 
 
 
 
                                      3 Mos. Ended   3 Mos. Ended 
Unaudited                                  3/31/14        3/31/13   % Change 
 
Net Add Detail ('000) 
FiOS Video Subscribers                          57            169      (66.3) 
FiOS Internet Subscribers                       98            188      (47.9) 
FiOS Digital Voice residence connections       102            304      (66.4) 
FiOS Digital connections                       257            661      (61.1) 
 
HSI                                            (82)           (89)      (7.9) 
Total Broadband connections                     16             99      (83.8) 
Primary residence switched 
access connections                            (257)          (389)     (33.9) 
Primary residence connections                 (155)           (85)      82.4 
 
Total retail residence voice connections      (181)          (124)      46.0 
Total voice connections                       (352)          (312)      12.8 
 
Revenue and ARPU Statistics 
Consumer ARPU                             $ 120.17       $ 107.95       11.3 
FiOS revenues (in millions)                $ 3,041        $ 2,633       15.5 
Strategic services as a % of 
total Enterprise revenues                     58.5%          55.0% 
 
Other Operating Statistics 
Capital expenditures (in millions)         $ 1,385        $ 1,434       (3.4) 
 
Wireline employees ('000)                     80.9           85.2 
FiOS Video Open for Sale ('000)             15,184         14,374 
FiOS Video penetration                        35.0%          34.1% 
FiOS Internet Open for Sale ('000)          15,530         14,703 
FiOS Internet penetration                     39.7%          38.2% 
 
Footnotes: 
 
    The segment financial results and metrics above are adjusted to exclude the 
    effects of non-operational items, as the Company's chief operating decision 
    maker excludes these items in assessing business unit performance. 
 
    Intersegment transactions have not been eliminated. 
 
    Certain reclassifications have been made, where appropriate, to reflect 
    comparable operating results. 
 
 
Verizon Communications Inc. 
Reconciliations - Consolidated Verizon 
                                                         (dollars in millions) 
 
                                                    3 Mos. Ended   3 Mos. Ended 
Unaudited                                               3/31/13        3/31/14 
 
Consolidated Operating Revenues                        $ 29,420       $ 30,818 
 
 
Adjusted EBITDA 
 
 
                                                                  (dollars in millions) 
                                   3 Mos. Ended 3 Mos. Ended 3 Mos. Ended 3 Mos. Ended 
Unaudited                               6/30/12      9/30/12     12/31/12      3/31/13 
Verizon Consolidated EBITDA 
Consolidated net income (loss)          $ 4,285      $ 4,292    $ (1,926)      $ 4,855 
Add / (Subtract): 
Provision (benefit) for income taxes        793          631      (2,810)          864 
Interest expense                            679          632          575          537 
Other (income) and expense, net            (34)         (10)        1,079         (39) 
Equity in earnings of 
unconsolidated businesses                  (72)         (62)         (87)            5 
Operating income (loss)                   5,651        5,483      (3,169)        6,222 
Add Depreciation and amortization 
expense                                   4,128        4,167        4,137        4,118 
Consolidated EBITDA                     $ 9,779      $ 9,650        $ 968     $ 10,340 
 
Other Items (Before Tax) 
Severance, Pension, and Benefit 
Charges (Credits)                             -            -        7,186            - 
Gain on Spectrum License 
Transactions                                  -            -            -            - 
Litigation Settlements                        -          384            -            - 
Other Non-Operational Costs                   -            -          276            - 
                                              -          384        7,462            - 
Consolidated Adjusted EBITDA            $ 9,779     $ 10,034      $ 8,430     $ 10,340 
 
Consolidated Operating Income Margin                                             21.1% 
Consolidated EBITDA Margin                                                       35.1% 
 
 
                                    3 Mos. Ended 3 Mos. Ended 3 Mos. Ended  3 Mos. Ended 
Unaudited                                6/30/13      9/30/13     12/31/13       3/31/14 
Verizon Consolidated EBITDA 
Consolidated net income (loss)           $ 5,198      $ 5,578      $ 7,916       $ 5,986 
Add / (Subtract): 
Provision (benefit) for income taxes         988        1,034        2,844           968 
Interest expense                             514          555        1,061         1,214 
Other (income) and expense, net              (25)         (20)         250           894 
Equity in earnings of 
unconsolidated businesses                   (120)         (19)          (8)       (1,902) 
Operating income (loss)                    6,555        7,128       12,063         7,160 
Add Depreciation and 
amortization expense                       4,151        4,154        4,183         4,137 
Consolidated EBITDA                     $ 10,706     $ 11,282     $ 16,246      $ 11,297 
 
Other Items (Before Tax) 
Severance, Pension, and 
Benefit Charges (Credits)                   (237)           -       (5,995)            - 
Gain on Spectrum License 
Transactions                                   -         (278)           -             - 
Litigation Settlements                         -            -            -             - 
Other Non-Operational Costs                    -            -            -             - 
                                            (237)        (278)      (5,995)            - 
 
Consolidated Adjusted EBITDA            $ 10,469     $ 11,004     $ 10,251      $ 11,297 
 
Consolidated Operating Income Margin                                                23.2% 
Consolidated EBITDA Margin                                                          36.7% 
 
 
Net Debt to Adjusted EBITDA Ratio 
                                                                          (dollars in millions) 
Unaudited                                                3/31/13        12/31/13       3/31/14 
 
Verizon Net Debt 
Debt maturing within one year                           $ 10,888         $ 3,933       $ 2,152 
Long-term debt                                            41,993          89,658       107,617 
Total Debt                                                52,881          93,591       109,769 
Less Cash and cash equivalents                             5,475          53,528         2,907 
Net Debt                                                $ 47,406        $ 40,063     $ 106,862 
Net Debt to Adjusted EBITDA Ratio                            1.2x            1.0x          2.5x 
 
 
Free Cash Flow 
                                                                          (dollars in millions) 
                                                     3 Mos. Ended   3 Mos. Ended 
Unaudited                                                 3/31/13        3/31/14        $ Change 
 
Net cash provided by operating activities                 $ 7,531        $ 7,139 
Less Capital expenditures                                   3,602          4,150 
Free Cash Flow                                            $ 3,929        $ 2,989 
Less free cash flow attributable 
to noncontrolling interest                                  2,404              - 
Illustrative Free Cash Flow Attributable to Verizon       $ 1,525        $ 2,989         $ 1,464 
 
 

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