PG&E’s Pandemic Response Includes Precautionary Health and Safety Actions; Moratorium on Customer Shutoffs for Nonpayment
13 März 2020 - 4:06AM
Business Wire
The company’s enterprise-wide incident response
team continues to activate protocols and actions as the situation
changes to protect the health and safety of customers and
employees; does not expect any disruption in gas or electric
service throughout public health crisis
Today, Pacific Gas and Electric Company announced that due to
the COVID-19 pandemic, it has voluntarily implemented a moratorium
on service disconnections for non-payment, effective immediately.
This suspension will apply to both residential and commercial
customers and will remain in effect until further notice. To
further support customers who may be impacted by the pandemic,
PG&E will offer its most flexible pay plans to customers who
indicate either an impact or hardship as a result of COVID-19.
PG&E will continue to monitor current events and identify
opportunities to support our customers and communities.
In addition to the moratorium on service shut-offs, PG&E’s
response to the COVID-19 pandemic is focused on efforts to protect
the health and safety of its customers, employees, contractors and
the communities it serves. Actions the company has taken include
providing guidance for employees who have direct customer contact
to take social distancing precautionary measures, such as avoiding
handshakes and wearing disposable nitrile gloves while in
customers' homes.
Customers who visit local offices to pay bills and are sick or
experiencing symptoms are being asked to use other payment options
such as online or by phone at 1-877-704-8470.
“We recognize that this is a rapidly changing situation and an
uncertain time for many of our customers. Our most important
responsibility is the health and safety of our customers and
employees. We also want to provide some relief from the stress and
financial challenges many are facing during this worldwide, public
health crisis. We understand that many of our customers may
experience a personal financial strain due to the slowdown in the
economy related to the pandemic,” said Chief Customer Officer and
Senior Vice President Laurie Giammona.
Internally, the company is taking advanced cleaning measures,
communicating best practices frequently with employees, and is
asking its leaders to let employees work remotely if their job
allows, while avoiding critical business disruption. PG&E has
activated an enterprise-wide incident response team and is
vigilantly monitoring the Centers for Disease Control and
Prevention and World Health Organization for updates related to the
virus. The company is committed to continue addressing customer
service needs and does not expect any disruption in gas or electric
service due to the public health crisis.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E
Corporation (NYSE:PCG), is one of the largest combined natural gas
and electric energy companies in the United States. Based in San
Francisco, with more than 20,000 employees, the company delivers
some of the nation's cleanest energy to 16 million people in
Northern and Central California. For more information, visit
pge.com and pge.com/news.
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