DUBAI, U.A.E., Oct. 19, 2023 /PRNewswire/ -- Enghouse
Interactive and Voxtron Middle East LLC today announced a bold
and far-reaching expansion of the longstanding partnership between
Voxtron and Enghouse Interactive.
With a partnership that has thrived for over a decade, Voxtron
is embarking on a significant advancement by broadening its service
portfolio to encompass Enghouse Contact Center as a Service (CCaaS)
solutions. Voxtron is a prominent provider of customer engagement
optimization solutions to the Middle
East market, and it has engaged Enghouse Interactive as a
key partner as it looks ahead to its next phase of expansion.
Under this expanded partnership, Voxtron will now resell and
offer a range of additional technologies centered around Enghouse
CCaaS. The Enghouse partner program is one of the only combinations
in the world that allow customers the choice of white labelling its
technology, which Voxtron has decided to implement under the
Voxtron CCaaS structure.
Voxtron CCaaS is a state-of-the-art, cloud-based contact center
solution that empowers businesses to connect with customers through
preferred channels that include voice, email, chat, SMS and social
media. With Voxtron CCaaS, clients gain not only ultimate
operational flexibility but also access to the industry's most
comprehensive range of contact center capabilities.
"We are very excited about enhancing our long-standing
collaboration and fortifying our partnership with Enghouse by
launching Voxtron CCaaS," said P. Thomas, CEO of Voxtron. "This
expansion allows us to provide our clients with even more robust
and versatile tools to enhance their customer engagement
strategies."
"Enghouse Interactive is proud to strengthen our alliance with
Voxtron Middle East, a partnership that has consistently delivered
value over the years," added Vincent
Mifsud, President of Enghouse. "The introduction of Voxtron
CCaaS, powered by Enghouse's innovative technology, highlights a
key advantage we offer our partners to provide them with a leading
cloud contact center solution and the choice to elect their own
branding. Together, we are committed to driving the future of
customer engagement, ensuring businesses are equipped with the best
tools to connect and serve their customers."
With this exciting expansion, Voxtron reaffirms their commitment
to excellence in meeting the evolving needs of their clients and
solidifying their position as a trusted global provider of
comprehensive and cutting-edge customer experience solutions.
The Consulate General of Canada
in Dubai is pleased with the
global success of Enghouse, a Canadian company. Consulate officials
pointed to today's announcement as a strong example of Canadian
innovation and R&D creating enterprise software products and
strategically coupling them with regional expert partners like
Voxtron Middle East. "It's encouraging to see that Enghouse has
invested and expanded its presence in the UAE – a critical, high
growth and forward-thinking technology market, and an important
partner for Canada," said
Tracy Reynolds, Consul General of
Canada in Dubai.
About Enghouse Interactive: Enghouse Interactive (EI), a
subsidiary of Enghouse Systems Limited, is a renowned global leader
in contact center software and video technology solutions offering
its customers and partners the valuable advantage of choice. EI
empowers businesses to transform contact centers from cost centers
into powerful growth engines. EI simplifies complex integrations
through open standards and supporting various telephony
technologies to ensure seamless customer accessibility across
channels and locations.
About Voxtron: Voxtron Middle East is headquartered in
Dubai, U.A.E., and has a global
presence with offices and affiliates in Qatar, India,
Germany, Austria, Belgium, Italy, Turkey, Tunisia, Hong
Kong, Portugal, and
Thailand. Voxtron has been
delivering cost-effective customer engagement optimization
solutions in collaboration with leading technology vendors such as
Enghouse Interactive, SAGE, Verint, Clarabridge, for over a decade.
This extensive portfolio positions Voxtron as a unique provider
capable of delivering complete, fully featured solutions to
customers and partners.
Voxtron Middle East LLC, PO Box 234162, M103, RAK Building,
Street 12A, Al Qusais 2, Dubai,
U.A.E., Email: sales@voxtronme.com, Phone: +9714-293 0000;
Mehdi Hamdoun, Enghouse Systems,
Email: Mehdi.Hamdoun@enghouse.com, Phone: +971 50 555 9413
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