PagerDuty Copilot’s new Slack-based, generative
AI assistant provides responders with helpful insights from event
to resolution
PagerDuty, Inc. (NYSE:PD), a global leader in digital operations
management, today announced a new addition to PagerDuty Copilot,
the Company’s family of previously announced assistive automation
capabilities for the PagerDuty Operations Cloud. The PagerDuty
Operations Cloud combines Incident Management, AIOps, Automation,
and Customer Service Operations in a flexible, easy-to-use platform
designed for mission-critical, time-sensitive, high-impact work
across IT, DevOps, security, and business teams. The latest
PagerDuty Copilot offering is a Slack-based, generative AI
assistant that delivers helpful insight across the entire incident
lifecycle.
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the full release here:
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Screenshot of PagerDuty Copilot
generative AI assistant capability. (Graphic: Business Wire)
From drafting postmortems to authoring automation jobs,
PagerDuty Copilot acts as an expert partner to PagerDuty users and
reduces the burden of repetitive and time-consuming tasks. The
intuitive engagement model delivers a consumer-style simplicity to
the critical work managed by the PagerDuty Operations Cloud –
unlocking the full value of AI and automation to improve the
efficiency of managing complex digital operations across the
digital enterprise.
The Slack-based generative AI assistant announced today,
available for early access, empowers users with contextual support
surrounding an issue, helps to identify the contributing
factors/problem isolation, and suggests paths for remediation,
resulting in faster resolution.
Responders can interact with the assistant while investigating
probable cause by surfacing change events, suggested paths for
remediation, and additional insights to guide toward resolution.
PagerDuty Copilot can answer questions like, “What happened?,”
“What changed?,” and “What’s the customer impact?,” removing some
of the mental load on responders and automating time-intensive
tasks. The natural language, Slack-based interface inserts the
power of the PagerDuty Operations Cloud directly into the flow of
where operations work happens, while intelligently performing
time-consuming tasks, enabling users to build automation jobs and
connect and analyze information from multiple sources.
According to Gartner®, “In the 2023 Gartner CIO and Technology
Executive Survey, 94% of respondents indicated they had already
deployed or planned to deploy AI and machine learning applications
by 2025.”¹ By bringing humans and this technology together,
PagerDuty’s Copilot equips operations teams with automation and AI
that help resolve revenue-impacting issues, resulting in a better
customer experience.
“The speed and power in which generative AI can surface
information and actionable insights represent a
once-in-a-generation technological shift,” said Tim Armandpour,
Chief Technology Officer at PagerDuty. “Building upon our deep
expertise in operations, PagerDuty Copilot provides our customers
with a depth of expert skills they need today to solve their
challenges.”
Additional information:
- Learn more about PagerDuty Copilot and see the PagerDuty
Copilot video
- Read the blog about building operational resilience with
Generative AI and automation and PagerDuty
- Sign up for the PagerDuty Copilot early access program
¹ Gartner, Use Generative AI in Applied Innovation to Drive
Business Value, Christian Stephan, Tsuneo Fujiwara, Albert
Gauthier, 15 May 2023
GARTNER is a registered trademark and service mark of Gartner,
Inc. and/or its affiliates in the U.S. and internationally and is
used herein with permission. All rights reserved.
About PagerDuty, Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital
operations management. The PagerDuty Operations Cloud
revolutionizes how critical work gets done, and powers the agility
that drives digital transformation. Customers rely on the PagerDuty
Operations Cloud to compress costs, accelerate productivity, win
revenue, sustain seamless digital experiences, and earn customer
trust. More than half of the Fortune 500 and more than two thirds
of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive,
DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. To
learn more and try PagerDuty for free, visit www.pagerduty.com.
Follow our blog and connect with us on LinkedIn, X, YouTube and
Facebook. We’re also hiring, visit https://careers.pagerduty.com/
to learn more.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for action in
modern enterprise. The PagerDuty Operations Cloud combines Incident
Management, AIOps, Automation and Customer Service Operations in a
flexible, easy-to-use platform designed for mission-critical,
time-sensitive, high-impact work across IT, DevOps, security and
business teams.
Forward-Looking Statements
This press release contains forward-looking statements,
including statements regarding the expected availability of new
functionality, including any anticipated benefits, results and
future opportunities related thereto. These forward-looking
statements are not guarantees of future performance and involve
significant risks, uncertainties and other factors that may cause
our actual results, performance or achievements to be materially
different from results, performance or achievements expressed or
implied by the forward-looking statements contained in this
release. For a complete list and description of such risks and
uncertainties, see the company’s Quarterly Report on Form 10-Q,
filed with the U.S. Securities and Exchange Commission (“SEC”) on
September 1, 2023, in particular in the section entitled Risk
Factors, and in PagerDuty’s other filings with the SEC.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20231129501881/en/
Media Contact: Claude Shy media@pagerduty.com
Investor Relations Contact: Tony Righetti
investor@pagerduty.com
SOURCE PagerDuty
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