First of its kind research, in partnership with
Canalys, offers deep insights into some of the biggest future
trends shaping the MSP market, featuring quantitative data and
interview excerpts
N-able, Inc. (NYSE: NABL), a global software company helping IT
services providers deliver remote monitoring and management, data
protection as-a-service, and security solutions, today launched its
MSP Horizons Report in partnership with leading channel analyst
firm, Canalys. The first of its kind for the managed services
market, the report delves into some of the biggest disrupting
trends for 2024 and beyond, with actionable insights for MSPs and
the future of their own businesses. The research was unveiled at
the Beyond the Horizons event today featuring N-able President and
CEO, John Pagliuca; Canalys Chief Analyst, Jay McBain; N-able CTPO
Mike Adler; and hosted by N-able GVP, Product Management, Laura
DuBois, with N-able’s Head Nerds.
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The MSP Horizons Report
Commenting on the survey, Canalys’ McBain stated: “MSPs around
the world are about the most optimistic of any of the business
areas we cover. 65 percent of respondents are expecting to grow by
double digits in 2024, and we predict a compound annual growth rate
of 11 percent up to 2027. The MSP Horizons Report 2024 will help
these businesses capitalize on the opportunities in the market and
continue to drive growth in the sector to 2027 and beyond.”
Key findings in the report include:
Growth: According to the study, MSPs are on a solid
growth trajectory, with 97 percent of those surveyed citing managed
services revenue growth this year, with more than 335,000 global IT
channel partners selling those services at US $419 billion in
revenue for fiscal year 2023. New customer acquisition, budgets,
and skills topped the list of challenges.
Tech Stack: The research showed that security goes deep
with more than 80 percent citing growth in cybersecurity managed
services, and four of the six biggest opportunity areas over the
next three years including MDR, network security, endpoint
security, and vulnerability scanning. Cloud and endpoint management
also topped the list—however, 66 percent of respondents reported
that they are embracing a hybrid model and that there is still a
place for on-premises, with only seven percent saying it was
“dead.” In addition, the research revealed that while a unified
approach to monitoring and management is gaining traction, the
traditional RMM is still at the core of the MSP model. When it
comes to RMM, survey respondents cited the need for more
integrations such as embedded EDR and other security functions, and
the ability to operate seamlessly within the RMM.
Changing Models: Despite a constantly changing MSP
landscape, more than half of those surveyed said that they are
fully embracing the new ecosystem model, taking on more co-managed
opportunities, co-partnering, and hybrid approaches.
AI: When it comes to AI, 88 percent said they use it as
an embedded feature of their existing tool set and want more
embedded AI features. A majority cited that they are using it for
content generation, but automation across cyber, backup and data
analytics is high in demand.
“Today’s MSPs want and need to go further and faster and we have
always prided ourselves in helping our partners do just that,”
stated Pagliuca. “This is why we teamed up with Canalys to launch
The MSP Horizons Report 2024. If you’ve ever attended one of our
Empower events you will have heard us talk about ‘the answer being
in the room.’ We can’t answer all the questions this report raises
on our own, but we can start and facilitate those
discussions—discussions that we hope will help lead our partners
towards true transformation for long-term success.”
This survey was conducted from October 2023 to November 2023.
Partners were asked to provide feedback via an online questionnaire
on Canalys’ Candefero website. The survey captured feedback from
354 business-to-business channel partners across EMEA, North
America, APAC, and Latin America. The report compiles the results
gathered from the online survey and qualitative interviews.
About N-able N-able fuels IT services providers with
powerful software solutions to monitor, manage, and secure their
customers’ systems, data, and networks. Built on a scalable
platform, we offer secure infrastructure and tools to simplify
complex ecosystems, as well as resources to navigate evolving IT
needs. We help partners excel at every stage of growth, protect
their customers, and expand their offerings with an
ever-increasing, flexible portfolio of integrations from leading
technology providers. n-able.com
© 2024 N-able Solutions ULC and N-able Technologies Ltd. All
rights reserved.
The N-able trademarks, service marks, and logos are the
exclusive property of N-able Solutions ULC and N-able Technologies
Ltd. All other trademarks are the property of their respective
owners.
About Canalys Canalys was established in September 1998
with a vision from its founders to bridge the gap for
channel-focused IT research in the market. 25 years into this
vision, our commitment to being channel-centric and providing
accurate and timely data to the technology industry has remained
steadfast. Canalys has become a global leader in market
intelligence, research analysis, events, and consulting
services.
Forward Looking Statements This content may contain
forward-looking statements, which are subject to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
including statements regarding expected MSP growth. Forward-looking
statements include all statements that are not historical facts and
may be signified by terms such as "aim," "anticipate," "believe,"
"continue," "expect," "feel," "intend," "estimate," "seek," "plan,"
"may," "can," "could," "should," "will," "would" or similar
expressions and the negatives of those terms. Forward-looking
statements involve known and unknown risks, uncertainties and other
factors that may cause actual results, performance, or achievements
to be materially and adversely different from any future results,
performance or achievements expressed or implied by the
forward-looking statements. Factors that could cause or contribute
to such differences include, but are not limited to, the risk
factors discussed in N-able’s Annual Report on Form 10-K for the
year ended December 31, 2022, that N-able filed with the SEC on
March 14, 2023. All information provided in this release is as of
the date hereof and N-able undertakes no duty to update this
information except as required by law.
Category: Company
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Karla Walls Karla.walls@n-able.com
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