Intrado Offers Mosaicx Conversational Artificial Intelligence on Google Cloud Marketplace
26 Mai 2022 - 3:39PM
Intrado Corporation, a global leader in technology-enabled
services, today announced Mosaicx, its conversational artificial
intelligence (“AI”) solution, is now available on Google Cloud
Marketplace. Unlike traditional customer service technologies such
as interactive voice response (“IVR”), which rely on menus and
phone trees, Mosaicx understands the intent of the conversation.
Listing this new, advanced, inbound and outbound customer
technology on Google Cloud Marketplace has made it even easier for
companies to access the tools they need to create superior
conversational experiences for their customers. Mosaicx solutions
allow clients to apply utilization to their Google commitment.
“Conversational AI is one of the hottest topics
in the customer service industry today, yet there is still a stigma
that it’s too confusing or too difficult to implement,” said Patty
Watson, President of Intrado Cloud Collaboration. “For over 30
years we have helped bridge that gap for our clients, making
customer experience easier than ever.”
A Media Snippet accompanying this announcement is available by
clicking on the image or link below:
Mosaicx is a Google Cloud-based technology made
up of three components: a proprietary communication gateway, a
speech engine utilizing Google’s Dialogflow models, and a
proprietary orchestration framework. Collectively, these pieces
allow clients and Mosaicx success coaches to build service modules
that meet three goals:
- Increase loyalty through customer
experience
- Reduce costs
- Generate
revenue
Mosaicx conversational AI uses machine learning
to understand the spoken word or text and the context of the
conversation to respond to almost anything a customer says or
types. Instead of asking customers to push a button or repeat a
specific phrase, Mosaicx lets customers describe their issue in
their own words. This makes it possible to answer questions, find
account information, make payments, transfer funds, and collect
voice-of-the-customer data allowing live agents to manage more
complex and challenging customer scenarios. Mosaicx also supports
outbound text messaging, useful for appointment reminders,
marketing campaigns, verification codes, and other types of
proactive services on customers’ preferred channels. It can operate
voice and text simultaneously, so customers can receive a text
while talking to the virtual assistant. The result is an effortless
conversation, improving customer experiences while reducing agent
costs and customer hold times.
View the Mosaicx listing on Google Cloud
Marketplace to request a quote or demo.
About Intrado Corporation
Intrado Corporation is an innovative,
cloud-based, global technology partner to clients around the world.
Our solutions connect people and organizations at the right time
and in the right ways, making those mission-critical connections
more relevant, engaging and actionable - turning Information to
Insight.
Intrado has sales and/or operations in the
United States, Canada, Europe, the Middle East, Asia Pacific, Latin
America and South America. Intrado is controlled by affiliates of
certain funds managed by Apollo Global Management, Inc. (NYSE:
APO). For more information, please call 1-800-841-9000 or visit
www.intrado.com.
Contact
Dave PleissInvestor and Public
RelationsDMPleiss@Intrado.com402-716-6578
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