T-Mobile and Dialpad continue to bring together
the power of T-Mobile's 5G network and Dialpad's cutting-edge
AI-enabled solutions.
Dialpad, Inc., the leading Ai-Powered Customer Intelligence
Platform, in partnership with T-Mobile (NASDAQ: TMUS), announced
today the general release of Ai Recaps and a three-year extension
of the exclusive partnership between the two companies.
Communication solutions are vital for any business — but they
can be a real pain. Legacy PBX phone systems can be expensive and
difficult to implement. And even though reliability is key,
businesses can still deal with dropped calls and laggy video. In a
digital-first world with AI and 5G, communication solutions should
be a breeze, not a burden. They should help businesses communicate
better, close more deals and ultimately increase revenue!
That’s where T-Mobile and Dialpad come in. Starting today,
Dialpad and Dialpad from T-Mobile business customers using Dialpad
get new AI-enabled features, including Ai Recaps — delivered with
100% uptime service level agreements (SLAs) — on
America’s most awarded 5G network. Ai Recaps is
developed on Dialpad's proprietary DialpadGPT— a large language
model (LLM) specifically designed for business conversations. Ai
Recaps leverages over six billion minutes of Dialpad’s proprietary
conversational data to provide precise, customized insights. This
launch is a game-changer for business communication, all thanks to
Dialpad's advanced technology teaming up with T-Mobile, America's
largest and fastest 5G network.
Since announcing their strategic partnership in 2021, Dialpad
and T-Mobile have been exploring new technologies to help customers
transform their businesses with cutting-edge communication
solutions. That's why, in addition to partnering on AI innovation,
Dialpad is part of T-Mobile’s unique 5G Network Slicing Beta, which
is aimed at significantly improving video calling experiences.
"Ai Recaps isn't just a feature; it's a step toward making AI a
tangible reality for businesses and the modern workforce," said
Craig Walker, CEO & Founder of Dialpad. "It revolutionizes
professional interactions, ensuring that every critical insight is
captured with actionable summaries on every call and meeting. This
collaboration is a clear indication of our unwavering resolve to
bring AI's potential to life, continually innovating and refining
our solutions to meet the dynamic needs of our customers."
Since Dialpad launched its Early Adopter Program (EAP) for Ai
Recaps earlier this year, the company has generated Ai Recaps for
over 50 million calls and meetings. Ai Recaps has already
revolutionized the way professionals work, reducing call review and
notetaking time while more accurately identifying the next steps
from conversations.
AI-Enabled Customer Communications
As Dialpad’s exclusive operating partner in the U.S., T-Mobile
is able to offer business customers Dialpad’s full suite of
AI-enabled benefits. With today’s general release comes an
expansion of those benefits with new features including:
- Auto-Save to CRM: Sales professionals can now seamlessly
integrate summaries into customer relationship management records,
helping keep track of interactions and reducing record-keeping
time.
- Easy Sharing and Request to Share: Users can quickly
share or request summaries for any call or meeting to better
collaborate and prepare for improved interactions.
- Customizable Summaries: With Ai Recaps, customers can
now customize their summary preferences, selecting either bullet
points or full sentences, and adjusting the length to either brief
or detailed.
- Easy Read Transcripts: Call transcripts now
automatically remove filler words with improved grammar and
punctuation for enhanced readability.
- Scheduling Assistance: With context-based suggestions
and follow-up actions, users can efficiently plan future events
following a conversation.
Van Horn Automotive Group has utilized Dialpad’s Ai products on
T-Mobile’s network to improve employee training effectiveness by
20% and has since added Ai Recaps to its tech stack to further
improve business functionality. Its use of Dialpad marked a
strategic move to empower its teams with tools that could keep pace
with its dynamic business needs. With Ai Recaps, Van Horn employees
are able to cut down significantly on note-taking time during
meetings, helping them focus on what they do best – automotive
excellence and great customer service.
“T-Mobile and Dialpad have been committed to bringing
cutting-edge voice, video messaging and collaboration services to
businesses in any industry,” said Mishka Dehghan, SVP, Strategy,
Product, and Solutions Engineering, T-Mobile Business Group. “By
bringing together T-Mobile’s leading 5G network and Dialpad’s new
AI suite, we’re helping businesses work smarter and close deals
faster through real-time insights from every customer
interaction.”
A part of Dialpad’s 12 Months of Ai, an initiative adding new
Ai-powered features to its Customer Intelligence Platform every
month, Ai Recaps is one of many strategic Ai investments the
company has made in the past year. Dedicating $50M to Dialpad Ai
Labs and the launch of new features, Dialpad has upgraded and
released products such as Ai CSAT, Ai Scorecards, Ai Playbooks, Ai
Coaching Hub and PII Redaction to further provide real-time support
for sales, customer service, and team collaboration.
Together, Dialpad and T-Mobile are on a mission to evolve
features that enhance the user experience and business
productivity. If you’re interested in learning more, visit
dialpad.com and www.t-mobile.com/dialpad. Businesses can also
follow along on X (Twitter), LinkedIn, Facebook, and Instagram.
About Dialpad
Dialpad is the leading AI-Powered Customer Intelligence
Platform, transforming how the world works together. Combining the
most advanced AI Contact Center, AI Sales, AI Voice, and AI
Meetings, Dialpad provides over 30,000 innovative brands and
millions of users worldwide with the tools to unlock productivity,
collaboration, and customer satisfaction. For more information,
visit dialpad.com.
About T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Sprint. For more information please visit:
https://www.t-mobile.com
See 5G device, coverage, & access details at
T-Mobile.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240313713374/en/
Media Contact: Collette White |
collette.white@dialpad.com
T-Mobile US, Inc. Media Relations
MediaRelations@t-mobile.com
Investor Relations Contact T-Mobile US, Inc.
investor.relations@t-mobile.com https://investor.t-mobile.com
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