SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of September 2024 (Report No. 1)
Commission File Number: 0-27466
NICE
LTD.
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(Translation of Registrant’s Name into English)
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13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
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99.1
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NICE Transforms Citizen Experience with New Centralized Gateway to Government Services, dated September 3, 2024
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99.2
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NICE Enlighten Copilot Wins 2024 BIG Innovation Award for AI Excellence and Advanced Conversational AI, dated September 4, 2024
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99.3
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NICE Named Undisputed Leader for Second Consecutive Year in Metrigy’s 2024 CCaaS Provider Ranking, dated September 5, 2024
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99.4
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Pinal County Attorney’s Office Latest Prosecutor to Deploy NICE Justice for Digital Evidence Management, dated September 9, 2024
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99.5
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Dutch Railways Digitally Revolutionizes Transportation with NICE CXone, dated September 10, 2024
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99.6
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NICE Actimize 2024 Fraud Insights Report Shows Investment and Romance Scams Pose Increased Consumer Risk, dated September 11, 2024
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99.7
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Arrow XL Selects NICE CXone Leveraging the Platform’s Complete Digital Portfolio and AI-Powered CX, dated September 12, 2024
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99.8
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Boon Rawd Supply Chain Moves to the Cloud with NICE CXone, dated September 17, 2024
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99.9
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NICE Actimize Launches AI-Powered Fraud Investigations Solution to Mitigate Losses and Maximize Efficiencies, dated September 24, 2024
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99.10
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Banco PAN Revolutionizes CX with NICE CXone, dated September 25, 2024
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99.11
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NICE Actimize Wins 2024 FTF News Technology Innovation Award for Best Operational Risk Management Solution, dated September 26, 2024
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
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By:
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/s/ Tali Mirsky
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Name:
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Tali Mirsky |
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Title:
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Corporate VP, General Counsel and Corporate Secretary |
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Dated: October 7, 2024
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Transforms Citizen Experience with New Centralized Gateway to Government Services
NICE’s new Integrated Front Door solution offers a single-entry point for government agencies to easily interact
with citizens, enabling faster service and resolution for citizens' inquiries
Hoboken, N.J., September 3, 2024 – NICE (Nasdaq: NICE) today announced its Integrated
Front Door to Government Services, bridging the gap for citizen access to government resources. The new FedRAMP Integrated Front Door solution addresses a top government initiative, aiming to improve the citizen experience. It
leverages generative AI to deliver a voice and digital entry point that determines constituents’ intent, authenticates and then enables constituents to self-serve, or seamlessly transfer to a live agent
within the correct agency including all the relevant data and content captured by the CXone platform. This enables government agencies to deliver a frictionless citizen experience.
With NICE’s Integrated Front Door, a constituent can initiate an interaction on their preferred channel with an omnichannel intelligent virtual assistant to address a
variety of constituent services. This system allows constituents to resolve multiple needs during a single interaction, and proactively identifies any open issues. Additionally, NICE’s Integrated Front Door transforms knowledge management in
government, leveraging Enlighten AI to organize agencies’ knowledge management systems and enable citizens to access information and understand the required next steps with minimal effort.
Barry Cooper, President, CX Division, NICE, said, “There are many government
services available to citizens and accessing these services can be a daunting task. With NICE’s new Integrated Front Door, local government can guide the citizen through the processes of determining what services are available and how to gain
access. Additionally, state and federal agencies gain the ability to interact with citizens in real time, to fill out forms or sign up for a program or service. Automated self-service re-enrollment in Medicaid is a great example of this in action.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other
marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by
terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting
facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards
on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the
company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Enlighten Copilot Wins 2024 BIG Innovation Award for
AI Excellence and Advanced Conversational AI
The convergence of CXone’s interaction-centric platform and Enlighten’s purpose-built
AI for CX, drives AI-powered interactions and a positive customer experience
Hoboken, N.J., September 4, 2024 – NICE (Nasdaq: NICE) today announced that NICE Enlighten Copilot was named a winner in the 2024 BIG Innovation Awards for Artificial Intelligence Excellence presented by the Business Intelligence Group. The award for Artificial Intelligence
Excellence recognizes organizations and individuals driving innovation and bringing new ideas and experiences to life across a multitude of fields. This business awards program aims to identify organizations, products, and people who bring
Artificial Intelligence to life and apply it to solve real problems. NICE’s Enlighten Copilot assists agents by using Generative AI combined with purpose-built AI for CX to generate personalized guidance tailored for every interaction.
Designed to enhance the performance of agents in the contact center, NICE Enlighten Copilot is a unique AI solution that maximizes the potential of skilled labor while minimizing costs,
enabling efficient work with a significant reduction in repetitive tasks and quicker access to knowledge. Enlighten Copilot offers advanced capabilities that facilitate more efficient work with conversational knowledge, on-demand guidance, and task
automation.
This "by-their-side" conversational AI experience is an empowerment multiplier that produces accurate, informed, and brand-specific conversational responses, leaving agents with fewer
repetitive tasks and faster access to knowledge and answers. Supervisors can provide smarter guided interactions and AI-driven coaching to improve agent and consumer experiences.
"NICE empowers contact center agents and their customer interactions with the power of AI and augmented intelligence,” said Barry Cooper,
President, NICE Workforce and Customer Experience Group. "The rich convergence of CXone’s interaction-centric platform, our best-of-breed solutions and Enlighten’s purpose-built AI for CX, supercharges employees and drives AI-powered
interactions to deliver significantly improved customer experience."
Artificial Intelligence is now playing a more important role in our lives,” said Maria Jimenez, Chief Nominations Officer for
Business Intelligence Group. “We are so proud that such an incredible group of companies won this year’s program. Congratulations to all the creativity and hard work of every employee involved.”
Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group
of business leaders and executives who volunteer their time and expertise to score submissions.
About The Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and
knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Cindy Morgan-Olson, +1 646 408 5896, media@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other
marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be
identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s
growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies,
products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber
security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected
events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and
various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE Named Undisputed Leader for Second Consecutive Year in Metrigy’s 2024
CCaaS Provider Ranking
NICE earned the highest possible scores in market share, financial strength, product mix, and customer business success
Hoboken, N.J., September 5, 2024 – NICE (Nasdaq: NICE) today announced
that it has been named the undisputed leader in Metrigy’s CCaaS MetriRank 2024 report, out of the top 10 vendors ranked. NICE was also named the top leader last year in Metrigy’s inaugural CCaaS MetriRank 2023 report. In addition to earning the
highest possible scores in market share, financial strength, and product mix, NICE received the highest possible score for customer business success including the highest scores for first contact resolution, at 65.6%, and the lowest agent
attrition rate. Across the eight customer sentiment categories, NICE received two notably higher ratings relative to the other report leaders, for AI capabilities and value of the service.
Read the full report here.
Metrigy stated in the report, “CCaaS is the fastest-growing contact center platform option, delivering cost-effective services with sophisticated product features
for small, midsize, and large companies. Businesses of all sizes are evaluating a migration to more flexible, feature-rich, and cost-effective solutions. Although contact center managers seek modern solutions, they also need highly reliable and
secure services, which are ultimately reflected in customer satisfaction.”
NICE’s CXone Mpower is the ultimate CX-aware AI solution bringing together NICE’s award-winning CXone platform with the full Enlighten suite. Metrigy stated, “Mpower
is positioned for those companies undergoing a complete CX transformation or looking to increase automation and digital engagement capabilities.” Metrigy also highlighted NICE’s strong financial position among the vendors evaluated stating, “This
financial strength places NICE in a unique position among many of its peers, which either are not profitable, or are teetering on the edge of profit and loss with negative operating margins.”
"Given its commanding market share lead, prowess in product development, and financial strength to get it to the next levels, NICE is positioned to maintain its No.
1 position in the CCaaS market," said Metrigy Principal Analyst Diane Myers.
Barry Cooper, President, CX Division, NICE, said, "NICE’s positioning as the
undisputed CCaaS market leader for the second consecutive year is a testament to the power of CXone and Enlighten. Together, CXone’s interaction centric platform combined with Enlighten’s native purpose-built AI capabilities are driving
businesses of all sizes to deliver exceptional employee and customer experience in the AI era."
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics.
Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com , ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All
other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by
terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting
facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or
standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
Pinal County Attorney’s Office Latest Prosecutor to Deploy NICE Justice
for Digital Evidence Management
As the prosecutor for the third largest county in Arizona, the office plans to utilize digital
transformation and AI to streamline justice and better serve the community
Hoboken, N.J., September 9, 2024 – NICE (Nasdaq: NICE) today announced that the Pinal County
(Arizona) Attorney’s Office will be deploying NICE Justice digital evidence management, one of the AI-powered solutions in NICE’s Evidencentral platform, to streamline justice and provide better service to the community. Pinal County
is home to half a million residents, making it the third-most populous county in Arizona.
The cloud-based NICE Justice solution digitally transforms how district attorneys and office staff receive, interact with, manage and share digital evidence. Freed from dealing with discs,
drives, emails, and logging into multiple systems to manage and prepare evidence, attorneys and staff can focus on building and presenting compelling cases. NICE Justice also features built-in AI and automation capabilities for object detection,
automated case building, video and audio transcription and translation, optical character recognition (OCR), analytics and finding evidence connections.
Pinal County Attorney Kent Volkmer said, “Our office is dedicated to ensuring fair and impartial
justice and providing personalized attention to each case. We also have a fiscal responsibility to our taxpayers. NICE Justice will assist attorneys and staff members in performing their duties more efficiently and effectively by digitally
transforming how we manage digital evidence. This will enable us to deliver the highest levels of service to our community.”
Chris Wooten, Executive Vice President, NICE, said, “Criminal justice agencies worldwide are adopting
our Evidencentral platform to alleviate the manual tasks involved in managing growing digital evidence. This allows them to instead concentrate on the crucial work of investigating and prosecuting cases. The Pinal County Attorney’s Office is the
most recent progressive agency to follow suit.”
The Pinal County Attorney’s Office is staffed by 150 professionals who provide first-rate legal representation, and innovative crime prevention programs with an eye toward ensuring safe,
stable and prosperous communities. As the chief prosecuting agency for Pinal County, the Office litigates over 2,500 felony and 1,000 misdemeanor cases annually.
Like many prosecuting agencies, the Pinal County Attorney’s Office is being inundated with digital evidence, from cell phones, body-worn cameras and other sources. The Office collaborates
with a dozen-plus law enforcement agencies on cases and receives evidence on USBs and thumb drives, which requires manual downloading and re-uploading to other systems.
NICE Justice simplifies this eDiscovery process by providing a single portal for law enforcement agencies to upload digital evidence. Evidence is automatically matched to the correct
digital case folders and immediately accessible to attorneys upon login.
Discovery with defense is also streamlined through a fully digital, trackable process. Instead of manually copying digital evidence onto CDs, staff can email secure links to digital case
files. NICE Justice’s audit trail automatically tracks when evidence is received and opened. Additionally, NICE Justice features built-in tools to boost prosecutor productivity, including the ability to transcode video, create clips, redact evidence,
transcribe and translate audio, and assemble evidence on timelines or maps.
To learn more about NICE’s digital transformation solutions for Public Safety and Justice:
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Visit the NICE website by clicking here.
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Email PSInfo@NICE.com for more information.
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About the Pinal County Attorney’s Office
Led by County Attorney Kent Volkmer, the Pinal County Attorney’s Office is committed to treating people with fairness, dignity, and respect through a system of individualized
justice. With a staff of over 150 professionals, the office handles more than 2,500 felony and 1,000 misdemeanor cases annually. Additionally, it provides over 25,000 individualized services to victims of crime each year. As the main prosecuting
office for Pinal County, the Office offers top-notch legal representation to ensure a safe community for the county’s 500,000 residents. Pinal County is the third-most populous county in Arizona and is included in the Phoenix–Mesa–Scottsdale,
Arizona Metropolitan Statistical Area. More info at https://www.pinal.gov/ and https://pinalcountyattorney.org/.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement
to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to
give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation
solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other
marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by
terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting
facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards
on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the
company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
Dutch Railways Digitally Revolutionizes Transportation with NICE CXone
Dutch Railways’ use of NICE CXone boosts agent and customer experiences
Hoboken, N.J., September 10, 2024 – NICE (Nasdaq: NICE) today announced
that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its customer experience operations to the cloud with the industry-leading NICE CXone. Dutch Railways moved off multiple legacy incumbent
vendors and selected the CXone Complete Suite and NICE Workforce Management to consolidate its operations with a leading platform vendor capable of digital and automation innovation.
Dutch Railways sought a reliable solution to streamline disparate systems and increase operational efficiency, selecting CXone and WFM to improve agent efficiency,
agent satisfaction, and enable a complete redesign around omnichannel and customer journeys. The railway operator has also noted a reduction in contact center costs, an increase in customer satisfaction, and an increase in agent satisfaction due to
evenly distributed workloads. True to Interval (TTI), an exclusive feature of NICE WFM, supports handling blended synchronous and asynchronous interactions to utilize activity-based staffing requirements, enabling 90 percent of the railway’s agents
to handle interactions across voice and digital channels.
Rene Klaassen, Business Consultant, Dutch Railways, said, “Once we focused on
customer intentions, we saw how it could simplify the service experience, but we also kept the goals of doing good for our agents and good for Dutch Railways. Knowing that the agents could see the benefits was a truly happy moment for me. With NICE
and our partner BrightContact, we will continue to provide exceptional experiences for our customers.”
“Dutch Railways' decision to migrate to CXone in order to improve operational efficiency showcases the superiority of NICE’s platform, and this value is evident in
their initial results,” said Darren Rushworth, President, NICE International. “NICE’s commitment to providing exceptional customer CX is highlighted through the success of our clients, and I’m thrilled to see
how Dutch Railways expands its use of this next-gen technology into the future.”
About Dutch Railways
Dutch Railways (formally Nederlandse Spoorwegen) is the principal railway operator in the Netherlands. It provides train transportation in the Netherlands,
international train services connecting to neighbouring countries like Belgium and Germany, high-speed trains, and regional train services to smaller towns and cities. www.ns.nl
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other
marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified
by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth
strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products
and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting
facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards
on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the
company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
NICE Actimize 2024 Fraud Insights Report Shows Investment and Romance Scams Pose Increased Consumer Risk
Leveraging AI and collective intelligence, NICE Actimize fights evolving fraud threats
to protect consumers and financial institutions
Hoboken, N.J., September 11, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business, has
released "The 2024 NICE Actimize Fraud Insights Report, First Edition,” which explores the latest data behind the evolution of fraud attacks. The new report indicates that fraudsters continue to move away from Account Takeover (ATO) to
Authorized Fraud and that there is also a shift in fraud typologies over the previous year, leaning toward an increased number of investment and romance scams.
Authorized fraud continued to rise across the globe in 2023. The fraud typology and payment type mix saw notable changes, particularly a continued shift away from account takeover (ATO)
and P2P fraud towards authorized fraud, and domestic wire fraud, as well as continued growth of check & deposit fraud in North America. Attempted fraud increased in volume (+6%) but decreased by value (-26%). This change reflects the shift
towards payment types and fraud typologies traditionally higher in volume and lower in value, as well as improvements in detection and prevention— especially in P2P.
“Financial institutions face a surge of fraud threats that require sophisticated, agile prevention. NICE Actimize embeds AI and other cutting-edge technologies into our enterprise fraud
solutions to reduce these challenges,” said Craig Costigan, CEO, NICE Actimize. “By leveraging advanced AI for real-time detection, decisioning, and continuous
adaptation, you can ensure fraud is identified quickly and is mitigated. With industry-wide collective intelligence, NICE Actimize provides a robust defense against evolving fraud tactics, safeguarding both institutions and banking customers.”
The NICE Actimize 2024 Fraud Insights Report’s data also indicated:
| • |
Genuine transactions on P2P have surged 36% by volume and 38% by value. This shows that consumers value the benefits of faster payments and feel that they are safe to use, despite the constant talk of fraud.
|
| • |
Web based P2P transactions constitute only 6% of the total P2P transaction volume yet have a fraud rate over 5X that of mobile based P2P transactions.
|
Leveraging NICE Actimize’s collective intelligence and Federated Learning, the report was created by analyzing billions of banking and payments transactions.
To download a copy of NICE Actimize’s 2024 Fraud Insights report, please click here.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions and government regulators. Consistently
ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance. In
addition, the Company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due
diligence, and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring
the world's #1 cloud-native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other
marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the
Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making
additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the
effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the
effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
Arrow XL Selects NICE CXone Leveraging the Platform’s Complete Digital Portfolio
and AI-Powered CX
The delivery specialist has seen a boost in efficiency and found immediate cost savings from deploying NICE CXone
Hoboken, N.J., September 12, 2024 – NICE (Nasdaq: NICE) today
announced that Arrow XL, the UK’s largest two-person home delivery and warehousing specialist, has selected NICE CXone to spearhead its digital transformation, leveraging NICE’s portfolio of next-generation CX AI technologies. The move to
CXone from the incumbent solution will better support Arrow XL’s ongoing growth by scaling with speed and unifying communications with CXone’s centralized platform for thousands of weekly deliveries.
Seeking an analyst top-rated vendor, Arrow XL selected NICE after an intensive RFP process. With thousands of incoming calls per week, it was essential to find
a solution that enabled a truly omnichannel approach and would open the door to increased automation. By using CXone to automate manual and repetitive tasks, the company is already seeing a return-on-investment, only a few months after deploying
NICE’s CX AI technology with efficiency improvements and cost savings. Currently implementing Enlighten AutoSummary to reduce manual notetaking during after-call work completed by agents, adopting cloud-based CX services will position Arrow
XL to stay ahead of the market with the latest cutting-edge technologies.
“Following an intensive process, we have chosen SugarCRM and NICE to embark on our digital transformation,” said Rachel Hopkins, Chief Information Officer, Arrow XL. “Both companies were extremely responsive throughout the process and met all our
requirements. In addressing all our objectives and by improving the customer experience, we have achieved significant savings, which we can invest in future improvements. Our CRM and communications are simpler, more agile, and more convenient.”
Darren Rushworth, President, NICE International, said, “CXone
is a complete CX AI platform and the only one that delivers results at scale that will enable Arrow XL to be at the forefront of providing exceptional experience. NICE’s industry-leading technology enables companies to make quick improvements in
cost savings and efficiency. NICE is thrilled to assist Arrow XL’s journey towards automation and a true omnichannel approach.”
About Arrow XL
With over 40 years of experience, we have completed millions of deliveries on behalf of some of the UK's leading retailers, e-tailers, and manufacturers. We
cultivate a two-way partnership from day one and develop solutions that meet the ever-changing needs of the retail industry. As the largest two-person home delivery specialist in the UK, we deliver over two million customer orders on average each
year and growing. We are committed to innovation and continuous improvement - with investments in technology, new services, and training. www.arrowxl.co.uk
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key
business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more
than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can
be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s
growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies,
products and applications; difficulties in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting
from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
Boon Rawd Supply Chain Moves to the Cloud with NICE CXone
NICE’s purpose-built AI for CX connects disparate systems and interaction analytics throughout the APAC region to provide total visibility
Hoboken, N.J., September 17, 2024 – NICE (Nasdaq: NICE) has today announced that Boon Rawd
Supply Chain Co., Ltd (BRS), Thailand's experts in supply chain solutions and logistics, customer services, and support to connect customers with brands throughout the ASEAN region, implemented NICE CXone to gain full transparency and convergence
of all facets of its businesses and provide exceptional CX. The shift from on-premises to the industry-leading CXone cloud platform along with CXone Analytics has enabled BRS to use advanced insights to fully serve supply chain processes, identify
cost reductions, and discover sales channel opportunities.
BRS selected CXone to enhance the customer experience with improved efficiency in time, accuracy, overall cost, and business development. The CXone platform supports BRS’s vastly
diversified portfolio by providing complete visibility and comprehensive reporting fully integrated with each business area’s CRM. The addition of a complete omnichannel experience, including voice, digital, and outbound, yielded immediate results,
with a 9% reduction in average handle time (AHT), a 29% reduction in callback duration, and a 58% reduction in unavailable time. NICE’s Interaction Analytics will be deployed later this year to further drive analytical insights in business decisions.
“We were looking for a vendor that would allow us complete transparency and opportunity,” said Thanawat Thaiyoo, Customer Services and Supports
Director, Boon Rawd Supply Chain Co., Ltd. “NICE CXone gives us the ability to exceed our customers’ expectations to provide superior service. Our customers expect and deserve nothing but the best.”
Darren Rushworth, President, NICE International, said, “CXone’s complete platform and purpose-built AI
integrates previously disparate systems for consistent management of CX workflows. NICE’s industry-leading platform enables companies to quickly save costs and improve efficiency. We are excited to assist BRS’s transformation to provide a true
omnichannel experience.”
About Boon Rawd Supply Chain Co., Ltd. (BRS)
BRS was established on July 3, 2018, with the mission of delivering over 515 million items annually. The company operates within a warehouse space of 140,000 square meters across 7
distribution points nationwide. BRS has a fleet of over 600 owned transport vehicles and additional 3,600 vehicles in its network. This extensive fleet connects the supply chain from manufacturers to wholesale and retail outlets throughout Thailand,
reaching from provincial level to communities and villages. Consequently, BRS has become a comprehensive supply chain solutions and logistics provider.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other
marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified
by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth
strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products
and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting
facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards
on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the
company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.9
NICE Actimize Launches AI-Powered Fraud Investigations Solution
to Mitigate Losses and Maximize Efficiencies
Generative AI and advanced analytics automate processes to help financial institutions
meet regulatory timelines and ensure customer satisfaction
Hoboken, N.J., September 24, 2024 – NICE Actimize, a NICE business (Nasdaq: NICE), today announced the availability of the market’s first
AI-powered Fraud Investigations solution that facilitates end-to-end fraud management capabilities from detection to investigations. Explicitly designed to enable fraud investigations post detection, the new solution helps financial
institutions save both time and money with its automated workflow and robust fraud-specific case management capabilities. Advanced Generative AI embedded in the solution also provides automation that help financial institutions quickly address
customer concerns and consistently meet regulatory timelines.
The NICE Actimize Fraud Investigation solution breaks down the siloes between the fraud prevention and investigation functions while creating an
automated feedback loop that helps financial institutions use operational findings to stop more fraud from occurring.
Additionally, the solution streamlines the management of claims and facilitates efficient reimbursement processes, while lowering the cost of recovery. Among
its capabilities, the fraud investigations solution simplifies SAR (Suspicious Activity Report) filing for fraud teams with automated fields, narrative generation, and e-filing capabilities.
“Fighting fraud and financial crime doesn't just stop at the moment of detection. Fraud investigation results and decisions provide critical insights that can
stop future fraudulent transactions," said Craig Costigan, CEO, NICE Actimize. "By redefining efficiency and reducing costs for a financial institution, NICE Actimize's Fraud Investigation solution also
fosters customer trust and loyalty through its seamless claims resolution process.”
“Considering regulation in the UK and competition within banking, protecting customers from scams and ensuring swift claims resolution is critical
for financial institutions. A robust fraud investigation solution is needed to not only better prevent scams and authorized fraud but to minimize losses and protect against first party fraud,” explains Trace
Fooshee, Strategic Advisor in the Fraud and AML practice, Datos Insights.
NICE Actimize’s Fraud Investigations solution works seamlessly with its advanced IFM Fraud Management Platform. For additional information on
NICE Actimize’s Enterprise Fraud Management, please click here.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as
government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and
providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market
abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform,
CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction. www.nice.com .
Corporate Media Contact:
Cindy Morgan-Olson, +1-646-408-5896, media@nice.com
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be
identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s
growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies,
products and applications; difficulties in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting
from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.10
Banco PAN Revolutionizes CX with NICE CXone
CXone provides a unified platform for CRM integration, Quality Management, and Interaction Analytics
Hoboken, N.J., September 25, 2024 – NICE (Nasdaq: NICE) today
announced that Banco PAN, a complete digital banking and consumer platform in Brazil, has found significant improvements moving from the incumbent, on-premises solution to NICE CXone, the industry-leading cloud-native CX platform. Serving over 30
million customers and handling over one million monthly interactions across voice and digital channels, the bank uses the CXone platform’s Quality Management, Interaction Analytics, and Workforce Management solutions to empower agents, create a
seamless customer experience, and decrease operational costs.
Banco PAN implemented CXone to overhaul operations with technology to support future growth and to digitally revolutionize the customer experience. Banco PAN
can now quickly identify operational issues affecting account holders and optimize operations with much greater ease. Banco PAN found a 25 percent improvement in first-call resolution, reduced operational costs by 20 percent and increased system
availability by 7 percent. An internal team developed a series of integrations and automations that enabled the bank to introduce new self-service options and adjust them over time. The bank can also coordinate among more BPO providers to serve the
same line of business, instead of allocating fixed slices of the business to each.
Cesar Ribeiro, Executive Superintendent of Customer Service and Operations, Banco PAN, said, “NICE CXone has helped us meet our primary goals to provide better and faster answers to our clients and to quickly address problems identifying evasion risks and negative sentiment than can generate customer
friction. Instead of needing days or weeks to identify and solve problems, we can coordinate the contact center, IT, and product teams to fix issues in a matter of hours, and as a result we reduced call abandonment by half.”
Dan Belanger, President, NICE Americas, said, “Understanding the
full customer journey is key to providing exceptional CX. NICE’s award-winning CXone platform allows businesses to operate with a solution that can allow them to be one step ahead when it comes to customer experience. I’m thrilled with the success
Banco PAN is showing and I look forward to seeing its growth in CALA.”
About Banco PAN
Banco PAN S.A. (BPAN4) is a bank controlled by Banco BTG Pactual S.A. It has a net worth of R$ 8 billion and acts as a complete digital platform
focused on individuals, offering a wide range of products through technology. Its main lines of business involve banking, credit, means of payment, insurance, investments and marketplace. www.bancopan.com.br
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key
business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more
than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. Belanger are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be
identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s
growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies,
products and applications; difficulties in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting
from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.11
NICE Actimize Wins 2024 FTF News Technology Innovation Award for Best
Operational Risk Management Solution
NICE Actimize’s X-Sight Onboard Client Lifecycle Management solution reduces costly processes so FIs can
realize faster time to revenue
Hoboken, NJ, September 26, 2024 – NICE Actimize, a NICE (Nasdaq: NICE) business, was named a 2024 winner in the FTF News Technology Innovation Awards, achieving recognition in the “Best Operational Risk Management Solution” category for its X-Sight Onboard Client
Lifecycle Management solution. Following a shortlisting process, the final award winners for this year’s competition were determined by votes cast online by FTF News’ readers and industry participants.
The NICE Actimize X-Sight Onboard Client Lifecycle Management solution is a dynamic, data-driven CLM solution that reduces long and costly processes
so financial institutions (FIs) can realize faster time to revenue while delivering exceptional customer experiences and complying with confidence.
"Onboarding new clients seamlessly is critical to the success of a financial institution’s operations, and our CLM solution reduces long, costly onboarding
processes so firms can realize faster time to revenue while delivering exceptional client experiences,” said Craig Costigan, CEO, NICE Actimize. “We thank the readers of FTF News for their continuing
confidence in our financial crime risk solutions including our industry-leading onboarding solutions.”
“We are thrilled to congratulate all winners of the 2024 FTF News Technology Innovation Awards. Your dedication, excellence, and commitment to pushing the
boundaries of innovation have truly set a remarkable standard of excellence in our industry that is hard to beat,” said Maureen Lowe, Founder and President, FTF and FTF News. “NICE Actimize has demonstrated
leadership and innovation in the highly competitive field of operational risk during a time in our industry where financial crime is at an all-time high.”
In defining the parameters for this year’s category award for Operational Risk Management, FTF News stated, “This award goes to the provider that has shown the
most creativity in mitigating operational risk whether it is related to onboarding and KYC challenges, reputational concerns, margining and collateral management woes, data mismanagement, disaster recovery/business continuity, corporate governance,
and other issues that may hamper operations.”
For more information on NICE Actimize’s X-Sight Onboard Client Lifecycle Management solution, please click here.
About Financial Technologies Forum
Financial Technologies Forum, LLC (FTF) is the place to learn from, market to and interact with the people and companies that are driving the post-trade
processing industry. FTF is committed to being a timely and reliable source for thought-leading opinions and insights, valuable news, and effective training for everyone in post-execution operations. For vendors to this industry, the forum provides
an efficient, cost-effective platform from which to generate top-of-mind awareness among their target markets via content marketing, sponsorships, webinars, advertising and much more.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as
government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and
providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market
abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1-646-408-5896, media@nice.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be
identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s
growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies,
products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service
partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect
of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and
our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company
undertakes no obligation to update or revise them, except as required by law
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