Infobird's
Successful
Launch
of
Intelligent
SaaS for
a
Leading
Fintech Company Paves
the
Way
for Further
Expansion
in
Financial
Industry
Standardized
AI
Product Enables Optimization
of Customer Service
of
Fintech
Service
Platform
BEIJING,
CHINA -- July 20, 2021 -- InvestorsHub NewsWire
-- Infobird
Co., Ltd (Nasdaq:
IFBD) ("Infobird" or the "Company"), a software-as-a-service
provider of innovative AI-powered, or artificial intelligence
enabled, customer engagement solutions in China,
announced the
successful
implementation
of
its
Intelligent
Quality Inspection
SaaS, a new product in the era of
artificial intelligence, with one of the leading Fintech
companies in China.
With the help of
Infobird's Intelligent Quality Inspection SaaS, the
Fintech
client's customer service
platform
has realized
intelligent management and operation, and sets the foundation for further
upgrade of its
customer service.
Infobird has continuously
promoted the implementation of intelligent quality inspection in
various industries in recent years, effectively expanding the
application boundary of intelligent quality inspection.
Since its launch,
Infobird's Intelligent Quality Inspection has been used in
Financial, E-commerce, Retail and other
industries. It is a standardized
intelligent
SaaS product that can empower the
clients to better track the engagement between the customer
service or
sales agents and end customers.
This solution is essential for
many industries,
especially the financial industry which
has very high compliance
and
service requirements
for customer and
sales centers. Inforbird's success in serving this leading Fintech
client with
Intelligent Quality Inspection is expected
to pave the way
for future
expansion into financial
industry. Based on the past
experiences in financial and other
industries, the Company
will
continue to
evaluate the value of intelligent
quality inspection, with the goal of
deploying a series of intelligent
customer service products to accelerate the digital and intelligent
transformation and upgrading of enterprise customer service
centers.
The Fintech company attaches great
importance to customer service, and continuously elevates
the quality of management and
customer service
through various methods including quality inspection and training.
In order to use intelligent technology to further upgrade the management and
customer service
experience, the client introduced Infobird's
Intelligent Quality Inspection system. Through long-term
cooperation, the client
has taken a great
leap in customer service quality inspection from manual inspection
by random sampling to automatic inspection with 100% coverage,
which effectively liberated quality inspectors, achieved 100%
inspections, and comprehensively improved management
efficiency.
100%
automatic and efficient, enhancing
workforce efficiency
Infobird researched and
analyzed the customer service business scenarios of
its
Fintech
client, and built a flexible
multi-dimensional quality inspection model. The quality inspection coverage
rate reached 100%, and the quality inspection efficiency increased
by more than 100 times. The data shows that after using Infobird's
Intelligent Quality Inspection, the number of quality
inspection personnel employed by the customer service center
was
greatly reduced. Quality inspection personnel
can now devote themselves to more
valuable work, such as conducting customer service training and
management work.
Comprehensive
inspection and targeted enhancement of services
Through keyword and semantic
quality inspection, Infobird's Intelligent Quality Inspection
conducts a comprehensive inspection of the customer service work,
and analyzes it from various angles such as compliance,
professionalism, and service process. On one hand, it has improved
risk control capabilities and handled them in a timely manner,
reducing the risk of customer complaints. On the other hand, it can
spot the shortcomings of a single customer service agent and the
team as a whole, and carry out more targeted training in attitudes
and etiquette, service skills, and knowledge reserves, etc. At the
same time, by monitoring the service process, the Fintech client can also optimize and adjust
the standard process from a big-picture perspective.
Multi-dimensional
reports comprehensively improve management efficiency
All the inspection results of
Infobird's Intelligent Quality Inspection can be consolidated to
generate multi-dimensional reports, which brings great convenience
to the management of the customer service center. By analyzing the
reports, managers can be more targeted when assessing and
allocating human and tangible resources.
In the long run, the value of
Infobird's Intelligent Quality Inspection lies also in helping
companies harvest the value of data through
multi-dimensional data analysis, such as user portraits, customer
focus, and market
conditions, and then guide companies to
optimize products and services, conduct precision marketing,
and
make management
decisions. Therefore, Infobird's
Intelligent Quality Inspection not only is an inspection tool of
the communicational content of customer service, but also
contributes to the growth and progress of the client company in the
whole journey of customer relationship development
by
promoting the integrated upgrade of
customer service, marketing and management.
About Infobird Software Co. Ltd.
Infobird,
headquartered in Beijing, China, is a software-as-a-service
provider of innovative AI-powered or enabled customer engagement
solutions.
For
more information about the company, visit www.Infobird.com.
Forward-Looking
Statements
This press
release contains certain forward-looking statements, including
statements with regard to Infobird's proposed initial public
offering. Words such as "will," future," "expects," "believes," and
"intends," or similar expressions, are intended to identify
forward-looking statements. Forward-looking statements are subject
to inherent uncertainties in predicting future results and
conditions and no assurance can be given that the proposed initial
public offering discussed above will be completed on the terms
described. Completion of the proposed initial public offering and
the terms thereof are subject to numerous factors, many of which
are beyond the control of Infobird, including, without limitation,
the failure of customary closing conditions and the risk factors
and other matters set forth in the prospectus included in the registration
statement in the form last filed with the SEC. Infobird
undertakes no obligation to publicly
update or revise any forward-looking statements, whether as a
result of new information, future events or otherwise, except as
may be required by law.
Contacts
Infobird Co.,
Ltd
Yimin Wu, Chief
Executive Officer and Chairman of the Board of Directors
wuym@infobird.com
86-010-52411819
Infobird
Co., Ltd Investor Relations
TraDigital IR
Kevin McGrath
+1-646-418-7002
kevin@tradigitalir.com
Infobird (NASDAQ:IFBD)
Historical Stock Chart
Von Jun 2024 bis Jul 2024
Infobird (NASDAQ:IFBD)
Historical Stock Chart
Von Jul 2023 bis Jul 2024