CHELMSFORD, Mass., Feb. 7, 2022 /PRNewswire/ -- Harte Hanks Inc.
(Nasdaq: HHS), a leading global experience company, announced today
that it has been awarded a multi-year contract from a national
healthcare organization to provide new mothers with products
including breast milk pumps and health-related materials.
The multi-year program from the healthcare organization is a
critical element in the government's overall mission under the
Affordable Care Act to improve newborn nutrition and wellness. In
the first year alone, the program is expected to deliver over
100,000 breast milk kits and materials to new mothers covered under
the program.
Harte Hanks was selected for the program based on its unique
ability to provide an end-to-end single-source solution that
includes everything from customer service, product sourcing and
inventory management to fulfillment and distribution of the
wellness and nutrition kits quickly and cost-efficiently to new
mothers.
In addition, Harte Hanks' current customer care relationship
with the national healthcare provider ensured that they would be
able to provide these essential materials while meeting their high
standards of member support, data security and customer database
protocols. "We are excited to expand our partnership with
this important client beyond our existing Customer Care
relationship. By leveraging our unique capabilities within our
fulfillment and logistics team, we are able to deliver a
much-needed solution for this healthcare organization and its
members." – Ben Chacko, Managing
Director of Customer Care, Harte Hanks.
"We have made a significant investment over the past several
years in our state-of-the-art distribution and fulfillment
facilities," says Pat O'Brien,
Managing Director of Fulfillment & Logistics, Harte Hanks.
"This investment, including our brand-new 400,000+ square-foot
facility in Kansas City, has been
a critical driver of our growth, especially as clients seek
partners that can help them overcome the ongoing supply chain,
labor and distribution challenges we see across industries
today."
Harte Hanks' highly agile and flexible resources were also a key
factor in the assignment. "As a national healthcare provider that
serves government employees around the globe, our client was
searching for a partner that would be able to implement and execute
quickly, efficiently and safely to serve new mothers during this
exciting time in their lives," says Jeanne
Shaunessy, Chief Client Officer, Harte Hanks. "We serve many
clients in healthcare and wellness space, so we understand that the
faster you deliver service the more likely you can positively
impact the overall health of the consumer."
About Harte Hanks:
Harte Hanks (Nasdaq: HHS) is a leading global customer
experience company whose mission is to partner with clients to
provide them with CX strategy, data-driven analytics and actionable
insights combined with seamless program execution to better
understand, attract and engage their customers.
Using its unparalleled resources and award-winning talent in the
areas of Customer Care, Fulfillment and Logistics, and Marketing
Services, Harte Hanks has a proven track record of driving results
for some of the world's premier brands, including Bank of America,
GlaxoSmithKline, Unilever, Pfizer, HBOMax, Volvo, Ford, FedEx,
Midea, Sony and IBM, among others. Headquartered
in Chelmsford, Massachusetts,
Harte Hanks has over 2,500 employees in offices across the
Americas, Europe, and Asia Pacific.
For more information, visit hartehanks.com.
For media inquiries, contact: Jennifer
London, Harte Hanks, jen.london@HarteHanks.com
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SOURCE Harte Hanks, Inc.