Salt Lake City Launches New Web Presence with SLC.gov
26 Juni 2018 - 5:00PM
Business Wire
As part of a multi-year project to improve the service
experience for Salt Lake City residents and businesses, Salt Lake
City formally launched a new and improved city website today.
The new SLC.gov replaces the City’s old website
previously found at slcgov.com. The new site was soft launched
three weeks ago. The City’s website is visited by thousands of
residents and businesses each day and allows users to access core
municipal functions, including bill pay, business licensing, and
service requests.
The redesign project began more than a year ago and was led by
the Salt Lake City Mayor’s Office, the City’s Information
Management Services (IMS) Department, and Utah Interactive, a Salt
Lake City-based online services company which focusses on
eGovernment initiatives, including building and
maintaining Utah.gov.
“As a government agency, Salt Lake City’s primary responsibility
is to ensure businesses and residents can access the information
and services they need to live, work, and play in Utah’s Capital
City,” said Mayor Jackie Biskupski on the announcement. “For many
people, the City’s web presence is the primary way they will
interact with city government, so we wanted to create a space which
was accessible to all, service oriented, and of course, easy to
use.”
With nearly half of users accessing the City’s site via a mobile
device, the redesign team focused efforts on building a mobile
friendly site as well as improving accessibility. The new site was
tested for ADA compliance utilizing independent accessibility audit
tools including WebAim and Functional Accessibility Evaluator 2.0.
In April, the site scored nearly 100% when tested using Google’s
Accessibility Auditor.
Additional improvements include a cleaner look, and a
prioritization of service-oriented functions like bill pay, service
request, employment opportunities, and permit and licensing
information.
“We didn’t want to simply move all the information from one site
to another, we wanted to simplify and improve the content we
presented to residents,” said David Bier, Communications and
Content Manager who helped lead the project for the Mayor’s Office.
“Every City department and agency redesigned their sites to ensure
what we called ‘service tasks’ were most prominently
displayed.”
The City’s last major web redesign was completed in 2011. Since
that time, many City departments and agencies, including the City
Council and Mayor’s Office, created their own external sites in
order to provide a better online experience for users.
“What is great about this new site is that nearly every
department has created a presence on SLC.gov,” said Randi
Park, Technology Solutions Manager for IMS, who led the overall
redesign project. “This improves our search capability and allows
for greater data and content integrity.”
The new SLC.gov is only one part of a greater effort
by the City to improve the service function of City government.
Earlier this month the City announced that permit waiting times had
been cut in half between fiscal year 2015 and 2017, through a
modification of software to allow permits from six different
departments to be processed concurrently, and two additional staff
to review plans. In early 2017, the City also launched an online
parking and civil citation hearing portal to allow individuals who
have received citations to appeal online. Since that time, nearly
60% of all hearings are done online, with 90% of individuals able
to resolve situations in one day.
“We are not nearly done with this work to improve our systems,”
said Greg Daly, Director of the City’s IMS Department. “We are
currently working with many city departments to streamline
technology, including our constituent relationship management
system so residents’ requests can be resolved faster.”
To learn more visit SLC.gov.
About Utah.Gov
Utah.gov is the entry point to over 1,000 online services and
benefits over 2.7 million residents in the state of Utah. Utah.gov
provides citizens and businesses with more convenient options for
interacting with government. Through Utah.gov, citizens can find
public meetings, renew their vehicle registration, buy a hunting
and fishing license, register a business, find a transparent state
budget, and much more. In 2015 alone, Utah.gov received 21 awards
making it the nation’s most honored state website. Utah.gov is
managed and operated through a public-private partnership between
the state and Utah Interactive, the Salt Lake City-based official
digital government partner for the state of Utah. Utah Interactive
is part of firm NIC’s family of companies.
About NIC
NIC Inc. (Nasdaq: EGOV) is the nation’s premier provider of
innovative digital government solutions and secure payment
processing, which help make government interactions more accessible
for everyone through technology. The family of NIC companies has
developed a library of more than 13,000 digital government services
for more than 5,500 federal, state, and local government agencies.
Among these solutions is the ground-breaking personal assistant for
government, Gov2Go, delivering citizens personalized reminders and
a single platform for all government interactions. More information
is available at www.egov.com.
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Utah InteractiveSara Watts, 801-983-0275General
Managerswatts@utahinteractive.orgorOffice of
The MayorSalt Lake City CorporationMatthew Rojas,
801-535-6040Director of Communications385-228-2365
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