Dell Receives 2013 Confirmit ACE (Achievement in Customer Excellence) Award
23 April 2013 - 3:00PM
Business Wire
Dell has been awarded a 2013 Confirmit ACE (Achievement in
Customer Excellence) Award. The accolade demonstrates Dell’s
long-term commitment to providing unmatched customer service to its
global customer base.
The Confirmit ACE Awards program celebrates outstanding
achievement in customer satisfaction, employee satisfaction, and/or
partner satisfaction. Receiving a Confirmit ACE Award is a distinct
honor that demonstrates the recipient’s rigorous application of
customer feedback processes and its outstanding performance as
measured by those processes.
Dell earned the Confirmit ACE Award based on positive customer
feedback about their support experiences.
"We are very pleased to be recognized with a Confirmit ACE
Award,” said Kim Kinnison, executive director, Support, Dell
Software. “Our customers and partners provide us with the
invaluable input that enables us to offer world-class support, and
this award is a reflection on our unwavering commitment to ensuring
they have the best possible experience.”
"We are delighted to recognize Dell as a customer excellence
leader,” said Henning Hansen, President and CEO of Confirmit. “The
Voice of the Customer is critical in enabling businesses in
competitive industries to satisfy and retain customers, and drive
business change. As an ACE Award winner, Dell clearly understands
this, and we are proud that they rely on Confirmit for these vital
business initiatives.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was
established in 2005 to recognize outstanding achievement in
customer satisfaction. To be eligible for a 2013 Confirmit ACE
Award, Confirmit Voice of the Customer (VoC) solutions clients must
have conducted one or more surveys to assess customer satisfaction
between October 1, 2011 and December 31, 2012. Qualifying
performance is determined by a combination of customer satisfaction
mean scores and top-box rating percentages maintained during at
least a 6-month period during the eligibility period. For more
information on awards criteria, visit
www.confirmit.com/ace-awards.
About Dell
Dell Inc. (NASDAQ: DELL) listens to customers and delivers
innovative technology and services that give them the power to do
more. For more information, visit www.dell.com and
www.quest.com.
About Confirmit
Confirmit is a SaaS vendor for multichannel Voice of the
Customer, Employee Feedback, and Market Research applications. The
company has offices in Oslo (headquarters), Cologne, Guildford,
London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl.
Confirmit's software is also distributed through partner resellers
in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and
Tokyo.
Confirmit targets Global 5000 companies and Market Research
agencies worldwide with a wide range of software products for
feedback / data collection, panel management, data processing,
analysis, and reporting. Customers include A&N Media, Aurora,
British Airways, Cross-Tab, Dow Chemical, Farmers Insurance,
GlaxoSmithKline, Ipsos, JTN Research, Keep Factor, Morehead
Associates, Nielsen, The NPD Group, Swapit, Swisscom, Symantec and
The Wellcome Trust. Visit www.confirmit.com for more
information.
Dell is a trademark of Dell Inc. Dell disclaims any proprietary
interest in the marks and names of others.
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