News Summary:
- Powerful new generative AI features across Cisco's
Collaboration and Security portfolios will drive productivity and
simplicity across the enterprise.
- New generative AI-powered summarization capabilities in Webex
by Cisco will increase productivity and help people do their best
work.
- Previews of new AI capabilities in Cisco Security Cloud will
greatly simplify policy management and improve threat
response.
LAS
VEGAS, June 7, 2023 /PRNewswire/ -- CISCO
LIVE -- Today Cisco (CSCO) announced it is reimagining the
way people work with new, powerful generative AI technology. Cisco
will harness large language models (LLMs) across its Collaboration
and Security portfolios to help organizations drive productivity
and simplicity for their workforce.
Expectations are at an all-time high – organizations are
grappling with how to deliver unrivaled experiences for hybrid
workers, while safeguarding their businesses from sophisticated
cyber threats.
According to Cisco's 2023 State of Global Innovation Study, IT
professionals rank generative AI as the technology most likely to
have a significant impact on their business, with 85% of those
saying they're prepared for its impact. Cisco recognizes the
important role generative AI will play in advancing the future of
work and is committed to providing hybrid workers with an
efficient, safer, and more productive, work experience.
"Generative AI will quickly become pervasive as we see
businesses and workers embrace the technology to become materially
more productive," said Jeetu Patel,
Executive Vice President and General Manager, Security and
Collaboration, Cisco. "At Cisco, we've been using AI for years. Now
we're unveiling how we're incorporating generative AI into our
existing products, helping customers drive real value to unlock the
most secure, unrivaled work experiences possible."
New Summarization Capabilities in Webex by Cisco
With
every work interaction being hybrid, employees, and customers need
collaboration experiences that empower them to do their best
work. Within the Webex Suite, new summarization capabilities that
help people get up to speed in seconds will include:
- "Catch Me Up" will allow users to quickly catch up on
missed interactions, including meetings, calling, chats and
more.
- Intelligent meeting summaries with key points and action
items. Users can opt in to automatically generate the most
important elements of a Webex meeting, extract the key points, and
capture action items with owners. This will be a huge time-saver
for attendees and people unable to join a meeting – eliminating the
need to listen to a recording or read through transcripts.
- Summaries in Vidcast, the company's video messaging
tool. This capability will produce highlights and chapters so
viewers can navigate to the most important parts of the video
quickly.
- New conversation summaries in Webex Contact
Center will provide agents with a fast, automated way to
consume long-form text from digital chats with customers as well as
facilitating post-call wrap-up and resolution with customers. For
example, if a customer is escalated to a call with a human agent,
they expect that agent to be informed and not have to repeat their
frustrations. Chat summaries provides the agent with a clear
summarization of issues and resolutions already explored via
self-service and a summary of the call to both the agent and
customer once it ends.
Moving Security from Complex to
Conversational
Cisco is investing in cutting-edge
innovations in artificial intelligence and machine learning that
will augment security staff by simplifying operations and
increasing efficacy. Further delivering on its Security Cloud
vision (link to Day 1 release), Cisco is previewing new generative
AI capabilities to simplify policy management and improve threat
response.
Effective security policy creation and management is an
oftentimes extremely complex but critical function of cybersecurity
hygiene. There is little room for error and the process of making
simple edits that won't interfere with or override previous rules
is extremely time consuming and technically challenging. The
volume, inconsistency, and complexity of maintaining all of these
policies across all of these systems creates a significant risk
that opens the door for attacks.
The Cisco Security Cloud will leverage a generative AI Policy
Assistant to address this problem by enabling security and IT
administrators to describe granular security policies and evaluate
how to best implement them across different aspects of their
security infrastructure.
This week's preview showed how the Cisco Policy Assistant can
reason with the existing firewall policy set to implement and
simplify rules within the Cisco Secure Firewall Management Center.
It is the first of many examples of how generative AI can reimagine
policy management across the Cisco Security Cloud.
Augmenting Analysts with Machine Speed and Scale
Threat detection and response is another complex and high stakes
responsibility of the security operations where time is of the
essence and analysts must rapidly gain understanding of complex
systems at machine scale.
Cisco's security operations center (SOC) Assistant will augment
security analysts with the context to make the right decisions at
the right time. The SOC Assistant will provide a comprehensive
situation analysis for analysts, correlating intel across the Cisco
Security Cloud platform solutions, relaying potential impacts, and
providing recommended actions. Significantly reducing the time
needed for SOC teams to respond to potential threats.
Cisco will preview its generative AI solution for Webex and
Security Cloud onstage at Cisco LIVE 2023. Webex summarization,
policy management and SOC Assistant Summaries will be available by
the end of calendar year 2023. The additional SOC Assistant
features will be available in the first half of calendar 2024.
Cisco's Approach to Generative AI
For years, Cisco
has leveraged AI with audio, video, natural language understanding,
and analytics to create unrivaled experiences for Webex users –
with the security Cisco is known for. New enhancements in LLM and
generative AI are advancing this even further to deliver unrivaled
hybrid work experiences. Webex has established a first set of
principles, consisting of multi-modal support, permissions,
privacy, and accuracy for its enterprise-grade AI. This includes
only using data that individuals already have permission to access,
based on the privacy and security rules of that specific data
source.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide
technology leader that securely connects everything to make
anything possible. Our purpose is to power an inclusive future for
all by helping our customers reimagine their applications, power
hybrid work, secure their enterprise, transform their
infrastructure, and meet their sustainability goals. Discover more
on The Newsroom and follow us on Twitter
at @Cisco.
Cisco and the Cisco logo are trademarks or registered trademarks
of Cisco and/or its affiliates in the U.S. and other countries. A
listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks. Third-party trademarks mentioned are
the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and
any other company.
Webex by Cisco
Webex is a leading provider of
cloud-based collaboration solutions which includes video meetings,
calling, messaging, events, polling, asynchronous video and
customer experience solutions like contact center and purpose-built
collaboration devices. Webex's focus on delivering inclusive
collaboration experiences fuels our innovation, which leverages AI
and Machine Learning, to remove the barriers of geography,
language, personality and familiarity with technology. Its
solutions are underpinned with security and privacy by design.
Webex works with the world's leading business and productivity apps
– delivered through a single application and interface. Learn more
at webex.com.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/cisco-unveils-next-gen-solutions-that-empower-security-and-productivity-with-generative-ai-301844934.html
SOURCE Cisco Systems, Inc.