Conversion Services International Announces Partnership with ResponseTek
17 September 2008 - 2:00PM
PR Newswire (US)
--Partnership Provides Enhanced Process Improvement Capabilities
Using EAST HANOVER, N.J., Sept. 17 /PRNewswire-FirstCall/ --
Conversion Services International, Inc. (OTC:CVNS.OB) (BULLETIN
BOARD: CVNS.OB) , a premier professional services firm focused on
information management and process optimization solutions to Global
2000 organizations and other businesses, today announced a
partnership with ResponseTek, the leader in on-demand Customer
Experience Management (CEM) software solutions. (Logo:
http://www.newscom.com/cgi-bin/prnh/20060421/NYF015LOGO) CSI, along
with its wholly-owned subsidiary, DeLeeuw Associates, has forged a
partnership with ResponseTek to provide customer-focused
organizations leading-edge technology to transform the voice of the
customer into actionable business intelligence. This addition to
the CSI-DeLeeuw toolset provides clients with quantifiable data
about customer experiences at all stages in the customer lifecycle,
across multiple feedback channels. ResponseTek: CEM solutions help
large, complex organizations understand why, where and when
customers are having both good and bad experiences, so they are
able to make the strategic and operational changes necessary to
improve customer satisfaction and loyalty, and retain and grow a
base of customer advocates. According to Bryan Carey, CSI's senior
vice president of Strategic Consulting, and managing director of
CSI-DeLeeuw, "With our strong focus on Customer Experience-Based
Process Improvement programs, and our approach to providing a
full-service, end-to-end client solution that aligns people,
process, and technology to support a customer-centric business
strategy, we're excited about adding the ResponseTek toolkit to our
solution base. Their technologies combined with the CSI-DeLeeuw
expertise in implementing continuous process improvement based on
customer experience ensure our clients can create world-class,
customer-centric organizations driven to consistent customer
service delivery." "CSI-DeLeeuw's focus on aligning business
processes to business strategy is what customer experience
management is all about," said Richard Elliott, ResponseTek's vice
president of sales and professional services. "Many organizations
care about the customer experience, but they need to be willing to
connect the dots between business intelligence and real operational
improvement. Not only does CSI bring significant process
improvement experience and expertise to the table, they also
understand the value of customer experiences, and that a company's
ability to deliver on its promises to customers should be the
outcome of any successful business process. We're thrilled to work
with them." CSI and ResponseTek are announcing their partnership
today at the 4th Annual Lean Six Sigma Improvement Week, presented
by the International Productivity and Quality Center, in Chicago,
Illinois. About Conversion Services International, Inc. Conversion
Services International, Inc. (CSI) is a leading provider of
professional services focusing on strategic consulting, data
warehousing, business intelligence, business process reengineering,
as well as integration and information technology management
solutions. CSI offers an array of products and services to help
companies define, develop, and implement the warehousing and
strategic use of both enterprise-wide and specific categories of
strategic data. CSI's current customers include ADP, Coach, Goldman
Sachs, Liberty Mutual, Merck, Morgan Stanley, and Pfizer.
Information about CSI can be found on the web at
http://www.csiwhq.com/ or by calling its corporate headquarters at
888-CSI-5036. About DeLeeuw Associates DeLeeuw Associates, a wholly
owned subsidiary of Conversion Services International, Inc., is a
management consulting organization specializing in integration,
reengineering, and project management. Their associates have
significant experience delivering value in large-scale, fast-paced
projects within all financial services sectors and financial areas.
DeLeeuw has managed and supported some of the largest merger
projects in the history of Corporate America. DeLeeuw's Lean and
Six Sigma practice provides its clients with rapid, quality
results, leveraging Lean to combine process speed and deployment
benefits with increased customer satisfaction, reduced costs and
improved revenues and profits. About ResponseTek ResponseTek
(http://www.responsetek.com/) is the leader in on-demand Customer
Experience Management (CEM) Solutions, transforming the voice of
the customer into actionable business intelligence. ResponseTek
provides its groundbreaking CEM solutions to Global 1000
corporations, including Aon, HSBC, lastminute.com, and Xerox.
ResponseTek is headquartered in Vancouver, Canada, with offices in
Toronto, Canada and London, UK. Media Contact: Tracee Lee Beebe
Marketing & Communications Conversion Services International,
Inc. 973-560-9400
http://www.newscom.com/cgi-bin/prnh/20060421/NYF015LOGODATASOURCE:
Conversion Services International, Inc. CONTACT: Tracee Lee Beebe,
Marketing & Communications for Conversion Services
International, Inc., +1-973-560-9400, Web Site:
http://www.csiwhq.com/
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