OnStar Reaches Three-Million-Subscribers Milestone Launch of New Command Center Will Better Serve Growing Subscriber Base DETROIT, Dec. 16 /PRNewswire/ -- OnStar by GM announced today that it has reached the three-million-subscribers milestone, further validating GM's commitment to OnStar's viable, growing business model that emphasizes safety, security and peace of mind for its subscribers. OnStar, the nation's leading provider of in-vehicle safety, security and communications services using the Global Positioning Satellite System (GPS) and wireless technology, today also unveiled its newly designed Command Center at the GM Global Headquarters at the Renaissance Center. The Command Center provides a unique outreach opportunity for identifying and developing new relationships for OnStar with public and private organizations. The Command Center is a mission-critical part of OnStar operations and the nerve center for OnStar service to its subscribers. The unveiling complements the relocation of OnStar headquarters to the Renaissance Center earlier this year. "Our new Command Center is at the heart of our entire operation," said OnStar president Chet Huber. "It is up and running 24 hours a day, seven days a week. From the Command Center, we manage activity throughout our OnStar network to make sure that systems are operating at peak performance levels, and that subscribers receive optimum customer service." Command Center staff monitor incoming call volumes and route to one of their call centers based on subscriber volume demands and staffing availability throughout the day. Additionally, they monitor weather and other emergency conditions throughout North America to provide real-time data to call center staff, who can then help in assisting subscribers concerning current conditions and alternative routing in the time of need. Command Center analysts monitor IT applications and network health to ensure all systems are working properly. It is also the communication hub for all call center operations and critical information. It provides links to IT staff, call center management and OnStar performance management personnel. The Command Center also contains a unique Brand Demonstration Room in which a visitor can communicate with an OnStar advisor while sitting in an actual driver's seat complete with an integrated OnStar three-button mirror. The Brand Demonstration Room is also used to provide valuable call center training for OnStar employees, and enables operations personnel to evaluate call center advisor performance for quality assurance purposes. Another innovation is the OnStar Sound Studio, a fully digital audio studio similar to a terrestrial or satellite radio studio. The studio will enable OnStar and GM to support a variety of communication initiatives through audio content and program development. Examples include: radio media tours, internal communications initiatives, creation of audio news releases, opening the studio to guest DJs for remote broadcasts, creation of voice content for Customer Relations Management programs, and creation of programs for re-broadcast on XM Satellite Radio and on terrestrial radio programs. The new Command Center represents OnStar's ongoing commitment to the safety and security of communities throughout North America in which its subscribers live and work. OnStar has extended its services into collaborations with critical community-based organizations such as the American Red Cross and the National Center for Missing and Exploited Children. These outreach services include on-site support for hurricane victims and relief workers, and encourage subscribers to be Good Samaritans in emergency situations to help in locating missing and abducted children. OnStar has also extended its service to family caregivers, seniors and people with disabilities. Customers who purchase crossover sport vans and equip them with the Sit-N-Lift(TM) power seat or aftermarket adaptive equipment through the GM Mobility Reimbursement Program will receive two years of the OnStar "Safe & Sound" service in addition to the first year of service included with every new van purchase. "Our focus has always been on the customer," said Huber. "The development of enhanced services that benefit our subscribers and the creation of our new Command Center is a natural extension of our commitment to providing the safety and security that they expect and deserve." About OnStar OnStar by GM, available on more than 50 models from General Motors and select models from six other auto manufacturers, is the nation's leading provider of in-vehicle safety, security and information services using the GPS satellite network and wireless technology. OnStar services include automatic notification of air bag deployment, stolen vehicle location assistance, emergency services, roadside assistance with location, remote door unlock, GM Goodwrench remote vehicle diagnostics, route support and convenience services. OnStar Personal Calling allows drivers to make and receive hands-free, voice- activated calls through a nationwide cellular network and access a wide range of other information services. Additional information is available at http://www.onstar.com/ . DATASOURCE: OnStar CONTACT: Anne Mittelstaedt of OnStar Communications, +1-313-667-0874, Web site: http://media.gm.com/ http://www.gm.com/ http://www.onstar.com/

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