- Download the Air Canada mobile app
- Check-in within 24 hours of departure
- Ensure travel documents are in order and your contact
information is accurately updated
- Pack smartly, stay within your allowable limits
- Be at the airport by the recommended times
MONTREAL, Dec. 12,
2023 /CNW/ - Air Canada today released its top travel
tips to help customers travel like an expert during the peak
holiday period, which runs from mid-December until January 7.
"This holiday season, more than 3.25 million customers are
expected to travel with Air Canada and we are operating up to 1,200
Air Canada, Air Canada Rouge and Air Canada Express flights
globally, every day. In addition to being operationally ready with
staffing, equipment, and contingency plans, we're monitoring
weather and other events, and will be adjusting as required to
safely transport customers and their baggage to their final
destinations," said Tom Stevens, Vice President, Customer
Experience and Operations Strategy. "Being travel ready extends to
the range of new digital self-serve and tracking tools we've
launched in the Air Canada mobile app for our customers, to smooth
the travel journey with information readily available at their
fingertips. On behalf of the 38,000 people who work for Air Canada
worldwide, and we wish all of our customers the very best of the
season and look forward to welcoming you onboard."
Here are Air Canada's top five holiday travel tips, plus a
special bonus tip for keeping in touch with loved ones over the
course of the journey:
1. Download Air Canada's free mobile app from
the Apple App store or GooglePlay.
Travellers who have downloaded and are using the Air Canada
mobile app rate it very positively, and on average access it three
times over the course of the travel journey. Designed with
navigating an airport in mind, all key functions can be used with
one hand. Here are some of the top activities Air Canada travellers
use the mobile app for:
- Check-in and download of digital boarding passes.
- Get automatic updates to boarding passes.
- Track flight times, gate changes, inbound flight status and
walking directions to departure gates at 12 of Air Canada's most
frequent destination airports.
- Within Canada, receive
tracking updates for checked baggage on flights and carousel pick
up information.
2. Check-in 24 hours prior to departure via the
app or online at aircanada.com.
- At time of check-in, ensure your travel contact information is
accurate so Air Canada can relay any flight and travel updates
directly to you through email and/or SMS.
- Check and ensure you're aware of baggage cut off times for
your departure.
- Check the digital boarding pass for recommended airport arrival
time, baggage drop cut-off times, the latest gate location, and
boarding time.
- In the event of flight disruption, you will receive revised
flight information including new flight times and rebooking
information through notifications sent to via email or SMS.
3. Ensure you have all required valid travel
documents for your destination
- ID must match the name on ticket.
- Valid government-issued ID is required to board all commercial
flights.
- Certain countries may have additional entry requirements such
as visas.
- Review the available services that many airports offer such
as expedited or reserved spots in pre-boarding security
screening.
4. Pack smart. Stay within your allowable
baggage limits.
Experts agree most people pack too much, so consider carefully
what you need to take and check your baggage if you can. Tips when
packing bags:
- Know your baggage number, size and weight limits, and stay
within them for both checked and carry-on baggage.
- Place your name and contact information inside checked bags as
well as on external baggage tags. In the unlikely event that
external airline baggage tags become detached, the information
inside will help the bag find its way back to you.
- Always keep keys, money, medication, laptops and valuables in a
carry-on bag that fits under the seat in front.
- Don't forget to check the requirements for pre-boarding
security screening, including liquid limits, keeping presents
unwrapped, and more here.
5. Arrive at the airport on time and navigate
terminals
The Air Canada app provides recommended arrival times and
terminal information, and outlines the three key steps to get you
on your way quickly:
- Step 1 – Head to a self-serve kiosk and print and fasten your
tag.
- Step 2 – Check your bag at the drop-off station.
- Step 3 – Head to security and on to the gate to relax before
boarding.
Bonus travel tip: Aeroplan members can text for free
onboard, sponsored by Bell, on all Wi-Fi equipped aircraft. To use
free texting, ensure you add your Aeroplan number to your booking
before you complete your check-in. Not an Aeroplan member? Join
now.
About Air Canada
Air Canada is Canada's largest airline, the country's flag
carrier and a founding member of Star
Alliance, the world's most comprehensive air transportation
network. Air Canada provides
scheduled service directly to more than 180 airports in
Canada, the United States and Internationally on six
continents. It holds a Four-Star ranking from Skytrax. Air
Canada's Aeroplan program is
Canada's premier travel loyalty
program, where members can earn or redeem points on the world's
largest airline partner network of 45 airlines, plus through an
extensive range of merchandise, hotel and car rental rewards. Its
freight division, Air Canada Cargo, provides air freight lift and
connectivity to hundreds of destinations across six continents
using Air Canada's passenger and freighter aircraft. Air
Canada aims to achieve an ambitious net zero emissions goal from
all global operations by 2050. Air Canada shares are publicly
traded on the TSX in Canada and
the OTCQX in the US.
Internet: aircanada.com/media
Read Our Annual Report Here
Sign up for Air Canada news: aircanada.com
Media Resources:
Photos
Videos
B-Roll
Articles
SOURCE Air Canada