~ Nearly 75 percent expect to sell more
professional services in the next three years ~
~ More than half are planning investments in
next-generation technology ~
~ Only 12 percent of say they will offer AR/VR
solutions in next two years ~
~ Nearly 9 of 10 will offer as-a-service
consumption models by 2024 ~
Only 12 percent of North American technology ecosystem business
leaders say they will offer augmented and virtual reality (AR/VR)
solutions by 2024, despite aggregate analyst and financial research
forecasting an $800 billion global metaverse market, in the next 24
months.
These findings are part of the first-ever TD SYNNEX (NYSE: SNX)
Ecosystem Benchmark Report. While opportunity exists with the
metaverse, these same businesses have fully embraced the
professional services trend, with almost three-quarters of
respondents anticipating increased revenue from this solution
area.
“We’re pleased to introduce the TD SYNNEX Technology Ecosystem
Benchmark Report to empower our partners to achieve great outcomes
for their businesses and their end-customers,” said Michael Urban,
TD SYNNEX president of the Americas business. “This report offers
insights every type of IT channel partner can use to make smart
investments in their businesses, expand strategically and
accelerate the adoption of emerging technologies.”
Conducted in collaboration with technology market analyst firm
Canalys, the TD SYNNEX Ecosystem Benchmark Report underscores that
every business is connected in the global technology ecosystem, as
well as the rapid rate of change that has evolved to a state of
relentless transformation.
The report was developed based on an industry survey of mid-size
technology ecosystem partners, which is defined as technology
companies with 1,000 seats and below. The North America Insights
benchmark report identified four themes for the technology partner
ecosystem in responses with a 24- to 36-month outlook:
- Professional and managed IT services expansion
- High-growth technology investments
- As-a-service consumption model adoption
- AR/VR opportunity gap
Growth Drivers
Seventy-seven percent of North American partners say expanding
technology solution offerings is important or very important, with
a focus on solutions being directly linked to cloud capabilities,
applying consumption-based models, and ensuring solutions are
secured. Within 24 months, partners indicate offering technology
solutions, including:
- Device as a Service (31 percent)
- IOT (23 percent)
- Security (22 percent)
- Cloud Integration (20 percent)
- Cloud Deployment (20 percent)
Services are the new black
Partners are making room for professional and managed IT
services in their future business mix, anticipating the most
increase over 36 months. The survey finds that every category of
services are projected to grow:
Services Type
Percent of partners indicating
an increase
Professional Services
74%
Managed Services
71%
Packaged Services
54%
Consumption-based XaaS
41%
Product Lifecycle Services
26%
Partners see the largest decrease in reselling hardware in the
next three years, however, most North American partners (78
percent) forecast hardware resale will be fundamental to their
business mix.
Networking (18 percent), Endpoint (16 percent), and Services and
Storage (10 percent) representing three of the top five revenue
drivers for partners. Networking came in as the single most
profitable technology for North American partners.
Respondents indicate hardware categories represent the
opportunity to attach services, and hardware-based programs, like
device-as-a service, creating a virtuous cycle of revenue, which
partners are prioritizing as part of their portfolio offerings
within the next two years.
"Channel partners are actively developing their services
businesses." said Alex Smith, vice president of channels at
Canalys. "We see that partners are looking to invest across the
technology ecosystem."
Reality Check on Emerging Business and Technology Trends,
Investments
While 42% of partners say ESG (environmental, social and
governance) activities aren't applicable to their business, IT
business leaders know they need to grow capabilities around
sustainability and ESG, with 17 percent expressing the importance
of ESG expertise or certification in three years.
The report notes that, “understanding the assignment around ESG
can mean partners gain greater relevance in professional services
consulting.”
“Just as TD SYNNEX plays a vital role in helping to transform
the technology landscape, we believe we have an equally important
responsibility help TD SYNNEX partners accelerate their aptitude
around ESG,” said TD SYNNEX Director of Global Corporate Social
Responsibility, Adam Rutstein. “Helping partners get enabled for
this increasingly important business function is in total alignment
with our corporate responsibility initiatives, which is why we’ve
launched a sustainability certification program.”
Expansion Into New Verticals Parallels New
Partnerships.
North American IT partners signal that collaboration is a
high-priority growth strategy, with 59 percent of respondents
ranking engaging ecosystem partners as important or very important
to future growth. This statistic is tight alignment with the
partners who indicate they will enter new vertical markets to grow
(60 percent). Respondents also see an increasing need for expertise
in government, healthcare, education and financial services over
the next three years.
“For North American IT businesses to deliver outcomes in new
vertical markets and bring solutions to market faster, ecosystem
collaboration is essential,” said Kaye McMillan, vice president of
sales transformation and development, and leader of TD SYNNEX
CommunitySolv programming. “One thing we consistently see in our
communities program is that technology ecosystem collaboration
accelerates time to market, reduces costs and minimizes technology
skills gaps so partners can keep their eyes on what’s next.”
An executive summary of the North American Insights from the TD
SYNNEX Technology Ecosystem Benchmark Report is available for
download. European insights from the inaugural Benchmark report are
also available for download.
Survey Methodology
In partnership with Canalys, TD SYNNEX surveyed 300 mid-size
technology ecosystem partners across North and South America,
Europe and Asia Pacific countries. Mid-size technology ecosystem
partner is defined as 1,000 seats and below.
Fieldwork for the North American Insights Report was conducted
between July and October 2022. The pool of survey respondents is
comprised of 81 TD SYNNEX CommunitySolv and SMB IT businesses.
About TD SYNNEX
TD SYNNEX (NYSE: SNX) is a leading global distributor and
solutions aggregator for the IT ecosystem. We’re an innovative
partner helping more than 150,000 customers in 100+ countries to
maximize the value of technology investments, demonstrate business
outcomes and unlock growth opportunities. Headquartered in
Clearwater, Florida, and Fremont, California, TD SYNNEX’s 22,000
co-workers are dedicated to uniting compelling IT products,
services and solutions from 1,500+ best-in-class technology
vendors. Our edge-to-cloud portfolio is anchored in some of the
highest-growth technology segments including cloud, cybersecurity,
big data/analytics, IoT, mobility and everything as a service. TD
SYNNEX is committed to serving customers and communities, and we
believe we can have a positive impact on our people and our planet,
intentionally acting as a respected corporate citizen. We aspire to
be a diverse and inclusive employer of choice for talent across the
IT ecosystem. For more information, visit www.TDSYNNEX.com or
follow us on LinkedIn, Twitter, Facebook and Instagram.
Safe Harbor Statement
Statements in this news release that are "forward-looking
statements" within the meaning of Section 27A of the Securities Act
of 1933 and Section 21E of the Securities Exchange Act of 1934,
such as statements regarding the launch of our annual corporate
citizenship report; our commitment to lower our global carbon
footprint, set targets for emissions reductions, and increase
sustainability initiatives; our plans to achieve net-zero
greenhouse gas emissions and the timing thereof; our deployment of
environmental management systems; our plans to increase
representation of people who identify as women, including in
leadership roles, and the timing thereof; our plans to increase
board of director representation of underrepresented groups and the
timing thereof; our plans to expand compensation and benefits
parity programs; our commitment to increase the diversity of our
business partner ecosystem; and our other ESG commitments, involve
known and unknown risks and uncertainties which may cause the
Company's actual results in future periods to be materially
different from any future performance that may be suggested in this
release. A description of risks and uncertainties relating to TD
SYNNEX can be found in its most recent Annual Report on Form 10-K
and subsequent filings with the SEC and available at www.sec.gov.
The Company assumes no obligation to update any forward-looking
statements contained in this release.
Copyright 2022 TD SYNNEX Corporation. All rights reserved. TD
SYNNEX, the TD SYNNEX Logo, and all other TD SYNNEX company,
product and services names and slogans are trademarks of TD SYNNEX
Corporation. Other names and trademarks are the property of their
respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20221117005302/en/
Bobby Eagle Global Corporate Communications TD SYNNEX
727-538-5864 bobby.eagle@tdsynnex.com
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