HP Helps Leading Telecom Technology and Services Provider Transform IT Environment
27 August 2013 - 1:45PM
Marketwired
HP (NYSE: HPQ) -- HP Enterprise Services today announced the
extension of its services agreement with Ericsson, the world's
leading provider of technology and services to telecom operators,
for an additional three years, during which the companies will
focus on transforming Ericsson's IT environment to adapt to its
future business needs.
HP will move Ericsson's desktop services to a
desktop-as-a-service model using HP Workplace360 Services with HP
Client Virtualization Services. Once complete, a majority of
Ericsson's employees will be able to use any device to access most
of the company's applications and documents from any location.
HP also will provide HP Service Desk Services, creating a
standardized, streamlined service model that provides employees a
single point of contact to resolve IT-related incidents and
requests. Employees will have multiple contact choices for these
services including phone, email, chat and web-based self help,
moving toward more self-help based solutions.
The transformation to a cloud-based IT solution supports
Ericsson's goal to create a more flexible, scalable environment
while standardizing services costs. With a standardized
environment, Ericsson can lower its IT costs.
"Cloud technology gives global companies such as Ericsson the
scale and flexibility to grow while allowing increasingly mobile
workers to serve customers no matter where they are," said Howard
Hughes, senior vice president and general manager--Europe, Middle
East and Africa, HP Enterprise Services. "This agreement builds
upon our 10-year relationship as Ericsson's business partner with
proven, world-class cloud solutions that enhance employees'
effectiveness while enabling the company to continue as a leader in
the information and communications technology sector."
HP's premier EMEA client event, HP Discover, takes place Dec.
10-12 in Barcelona, Spain.
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